Assessment of Customers� Satisfaction in Mass Rapid Transit (MRT) Using Importance-Performance Analysis (IPA)
Developing countries; Mass transportation; Quality control; Quality of service; Rapid transit; Reliability analysis; Sales; Customers' satisfaction; Importance-performance analyse; Importance-performance analysis; Malaysia; Mass rapid transit; Performance; Public transportation; Quality-of-serv...
Saved in:
| Main Authors: | , , , , , , |
|---|---|
| Other Authors: | |
| Format: | Conference Paper |
| Published: |
Springer Science and Business Media Deutschland GmbH
2023
|
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|