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An Integrated Success Model of Internet of Things (IoT)-Based Services in Facilities Management for Public Sector

Human resource management; Least squares approximations; Office buildings; Facilities management; Integrated modeling; IS success model; Online questionnaire; Public sector; Public services; Quantitative method; Rapid growth; Success models; Technology readiness; Internet of things; Internet; public...

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Main Authors: Sidek N., Ali N., Alkawsi G.
Other Authors: 57612919700
Format: Article
Published: MDPI 2023
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id my.uniten.dspace-26894
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spelling my.uniten.dspace-268942023-05-29T17:37:37Z An Integrated Success Model of Internet of Things (IoT)-Based Services in Facilities Management for Public Sector Sidek N. Ali N. Alkawsi G. 57612919700 54985243500 57191982354 Human resource management; Least squares approximations; Office buildings; Facilities management; Integrated modeling; IS success model; Online questionnaire; Public sector; Public services; Quantitative method; Rapid growth; Success models; Technology readiness; Internet of things; Internet; public sector; questionnaire; technology; Internet; Internet of Things; Public Sector; Surveys and Questionnaires; Technology The rapid growth of the Internet of Things (IoT) has vigorously affected government by enhancing quality and efficiency of public services. However, the application of IoT-based services in public sectors is slow, despite its benefits to citizens. Research is needed to deepen understanding of the factors that influence the successful implementation of facilities management as the Internet-of-Things-based services in public sectors. An integrated model is developed and validated to extend the DeLone and McLean IS success model by including technology readiness and other identified factors which impact the use of facilities management of IoT-based services in public sectors from the perspective of employees. An online questionnaire was developed and distributed to employees from all local authorities throughout Malaysia, and 187 usable responses were collected. The partial least squares structural equation modelling approach was used to test the model, with 90.8% of the variance in IoT-based services, suggesting an acceptable model fit with seven out of nine hypotheses were supported. Thus, the empirical evidence exerts significant effects of technology readiness towards the success of IoT-based facility management in the public sector. � 2022 by the authors. Licensee MDPI, Basel, Switzerland. Final 2023-05-29T09:37:37Z 2023-05-29T09:37:37Z 2022 Article 10.3390/s22093207 2-s2.0-85128773895 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85128773895&doi=10.3390%2fs22093207&partnerID=40&md5=c4dbb582409f022c5c9eb5388e63a85c https://irepository.uniten.edu.my/handle/123456789/26894 22 9 3207 All Open Access, Gold, Green MDPI Scopus
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
description Human resource management; Least squares approximations; Office buildings; Facilities management; Integrated modeling; IS success model; Online questionnaire; Public sector; Public services; Quantitative method; Rapid growth; Success models; Technology readiness; Internet of things; Internet; public sector; questionnaire; technology; Internet; Internet of Things; Public Sector; Surveys and Questionnaires; Technology
author2 57612919700
author_facet 57612919700
Sidek N.
Ali N.
Alkawsi G.
format Article
author Sidek N.
Ali N.
Alkawsi G.
spellingShingle Sidek N.
Ali N.
Alkawsi G.
An Integrated Success Model of Internet of Things (IoT)-Based Services in Facilities Management for Public Sector
author_sort Sidek N.
title An Integrated Success Model of Internet of Things (IoT)-Based Services in Facilities Management for Public Sector
title_short An Integrated Success Model of Internet of Things (IoT)-Based Services in Facilities Management for Public Sector
title_full An Integrated Success Model of Internet of Things (IoT)-Based Services in Facilities Management for Public Sector
title_fullStr An Integrated Success Model of Internet of Things (IoT)-Based Services in Facilities Management for Public Sector
title_full_unstemmed An Integrated Success Model of Internet of Things (IoT)-Based Services in Facilities Management for Public Sector
title_sort integrated success model of internet of things (iot)-based services in facilities management for public sector
publisher MDPI
publishDate 2023
_version_ 1806423524626137088
score 13.211869

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