Staff View: Factors influencing information security awareness of phishing attacks from bank customers� perspective: A preliminary investigation

Factors influencing information security awareness of phishing attacks from bank customers� perspective: A preliminary investigation

Computer crime; Electronic mail; Information dissemination; Sales; Soft computing; Computer knowledge; Financial organizations; In-depth interviews; Information security awareness; On-line banking; Phishing attacks; Principal factors; Security awareness; Security of data

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Bibliographic Details
Main Authors:	Asfoor A., Rahim F.A., Yussof S.
Other Authors:	57203977497
Format:	Conference Paper
Published:	Springer Verlag 2023
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id	my.uniten.dspace-25049
record_format	dspace
spelling	my.uniten.dspace-250492023-05-29T15:31:01Z Factors influencing information security awareness of phishing attacks from bank customers� perspective: A preliminary investigation Asfoor A. Rahim F.A. Yussof S. 57203977497 57350579500 16023225600 Computer crime; Electronic mail; Information dissemination; Sales; Soft computing; Computer knowledge; Financial organizations; In-depth interviews; Information security awareness; On-line banking; Phishing attacks; Principal factors; Security awareness; Security of data Phishing is the act of sending e-mails pretending to be from genuine financial organizations and requesting private info such as username and password. Information security awareness of phishing attacks becomes the first line of data protection defence. Human factors are recognized as the main factors in addressing the issue of information security in online banking. Thus, identifying the issues and factors that influence information security awareness of phishing attacks are important. A preliminary investigation involving nine (9) professionals and academics using online banking has been conducted to obtain better understanding of the critical factors that may influence the information security awareness of phishing attacks. In-depth interview method is selected in this study. Thematic coding was conducted to characterise the themes and assess the factors found to be most influential. Results from the in-depth interviews with customers experienced in online banking showed that there are six (6) main themes may influence the degree to which information security may be learned. Security concerns, security attentiveness, user competency, computer knowledge, gender as well as the number of years of PC usage are the themes addressed by the key informants. These factors influence information security awareness of phishing attacks from the perspective of bank customers. In this investigation, we expect that the rate of phishing depends on six (6) principal factors likely to be prey to malicious phishers. This can be considered as the correlation between the background of the bank customers and their understanding in deploying online banking safety. � Springer Nature Switzerland AG 2019. Final 2023-05-29T07:31:00Z 2023-05-29T07:31:00Z 2019 Conference Paper 10.1007/978-3-319-99007-1_60 2-s2.0-85053940902 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85053940902&doi=10.1007%2f978-3-319-99007-1_60&partnerID=40&md5=617cbf3cbf3ec0cc2a236bc1af6d13f1 https://irepository.uniten.edu.my/handle/123456789/25049 843 641 654 Springer Verlag Scopus
institution	Universiti Tenaga Nasional
building	UNITEN Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Tenaga Nasional
content_source	UNITEN Institutional Repository
url_provider	http://dspace.uniten.edu.my/
description	Computer crime; Electronic mail; Information dissemination; Sales; Soft computing; Computer knowledge; Financial organizations; In-depth interviews; Information security awareness; On-line banking; Phishing attacks; Principal factors; Security awareness; Security of data
author2	57203977497
author_facet	57203977497 Asfoor A. Rahim F.A. Yussof S.
format	Conference Paper
author	Asfoor A. Rahim F.A. Yussof S.
spellingShingle	Asfoor A. Rahim F.A. Yussof S. Factors influencing information security awareness of phishing attacks from bank customers� perspective: A preliminary investigation
author_sort	Asfoor A.
title	Factors influencing information security awareness of phishing attacks from bank customers� perspective: A preliminary investigation
title_short	Factors influencing information security awareness of phishing attacks from bank customers� perspective: A preliminary investigation
title_full	Factors influencing information security awareness of phishing attacks from bank customers� perspective: A preliminary investigation
title_fullStr	Factors influencing information security awareness of phishing attacks from bank customers� perspective: A preliminary investigation
title_full_unstemmed	Factors influencing information security awareness of phishing attacks from bank customers� perspective: A preliminary investigation
title_sort	factors influencing information security awareness of phishing attacks from bank customers� perspective: a preliminary investigation
publisher	Springer Verlag
publishDate	2023
_version_	1806427863742676992
score	13.211869

Factors influencing information security awareness of phishing attacks from bank customers� perspective: A preliminary investigation

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