A review of factors influencing customer acceptance of internet of things services

Sales; Web services; Customer acceptance; Different domains; Internet of Things (IOT); IT services; Technology acceptance model; Technology adoption; The unified theory of acceptance and use of technology(UTAUT); User satisfaction; Internet of things

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Bibliographic Details
Main Authors: Al-Momani A.M., Mahmoud M.A., Ahmad M.S.
Other Authors: 57203152462
Format: Review
Published: IGI Global 2023
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spelling my.uniten.dspace-250482023-05-29T15:31:00Z A review of factors influencing customer acceptance of internet of things services Al-Momani A.M. Mahmoud M.A. Ahmad M.S. 57203152462 55247787300 56036880900 Sales; Web services; Customer acceptance; Different domains; Internet of Things (IOT); IT services; Technology acceptance model; Technology adoption; The unified theory of acceptance and use of technology(UTAUT); User satisfaction; Internet of things Current studies in the field of Internet of Things (IoT) focus on the technical aspects such as programing, hardware, and software. However, studies from the behavioral aspects of the IoT are still in their infancy. In this article, the authors review and analyze theories and models from the literature and subsequently identify factors that influence customers' acceptance and use of the IoT services. Theories such as technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) as well as number of existing models have investigated the IoT or similar technologies. Using these models and technologies, this article presents the development of a generic model which can be utilized in different domains and regions to study customer acceptance of the IoT services. � 2019, IGI Global. Final 2023-05-29T07:30:59Z 2023-05-29T07:30:59Z 2019 Review 10.4018/IJISSS.2019010104 2-s2.0-85055895848 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85055895848&doi=10.4018%2fIJISSS.2019010104&partnerID=40&md5=32063b0f646a6c8056724588b2879563 https://irepository.uniten.edu.my/handle/123456789/25048 11 1 54 67 IGI Global Scopus
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
description Sales; Web services; Customer acceptance; Different domains; Internet of Things (IOT); IT services; Technology acceptance model; Technology adoption; The unified theory of acceptance and use of technology(UTAUT); User satisfaction; Internet of things
author2 57203152462
author_facet 57203152462
Al-Momani A.M.
Mahmoud M.A.
Ahmad M.S.
format Review
author Al-Momani A.M.
Mahmoud M.A.
Ahmad M.S.
spellingShingle Al-Momani A.M.
Mahmoud M.A.
Ahmad M.S.
A review of factors influencing customer acceptance of internet of things services
author_sort Al-Momani A.M.
title A review of factors influencing customer acceptance of internet of things services
title_short A review of factors influencing customer acceptance of internet of things services
title_full A review of factors influencing customer acceptance of internet of things services
title_fullStr A review of factors influencing customer acceptance of internet of things services
title_full_unstemmed A review of factors influencing customer acceptance of internet of things services
title_sort review of factors influencing customer acceptance of internet of things services
publisher IGI Global
publishDate 2023
_version_ 1806426074910818304
score 13.211869