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F.L.O.S matrics for urban public transport quality services

Nowadays, people are more interested in using their own vehicles rather than using public transport provided in their area. Public transport should become the main transport in urban and rural area. This is because the service provided does not meet the satisfaction level or need of customers. A sur...

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Main Authors: Ismail N., Ariffin I.B., Aqeel S.L., Yusoff Y.M.
Other Authors: 26649849000
Format: Conference Paper
Published: American Institute of Physics Inc. 2023
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spelling my.uniten.dspace-236092023-05-29T14:50:29Z F.L.O.S matrics for urban public transport quality services Ismail N. Ariffin I.B. Aqeel S.L. Yusoff Y.M. 26649849000 57963857000 57204803006 42862720000 Nowadays, people are more interested in using their own vehicles rather than using public transport provided in their area. Public transport should become the main transport in urban and rural area. This is because the service provided does not meet the satisfaction level or need of customers. A survey using questionnaire was done in finding the Level of Services provided. This was conducted towards 460 passengers that covered three types of public transport modes offered in Putrajaya Central which is public bus, ERL and taxi. This is also to know the customer satisfaction and expectation in accordance to the mode provided. The main purpose of this study was to create a framework that will be used by the organization to monitor and identify when an action to be taken. At the same time, the effect of what will happen when the services provided are weak will be detected and not at its optimum level. � 2018 Author(s). Final 2023-05-29T06:50:29Z 2023-05-29T06:50:29Z 2018 Conference Paper 10.1063/1.5066910 2-s2.0-85057214016 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85057214016&doi=10.1063%2f1.5066910&partnerID=40&md5=fc37ed06f133be4d626d77a3d9d576b8 https://irepository.uniten.edu.my/handle/123456789/23609 2030 20269 American Institute of Physics Inc. Scopus
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
description Nowadays, people are more interested in using their own vehicles rather than using public transport provided in their area. Public transport should become the main transport in urban and rural area. This is because the service provided does not meet the satisfaction level or need of customers. A survey using questionnaire was done in finding the Level of Services provided. This was conducted towards 460 passengers that covered three types of public transport modes offered in Putrajaya Central which is public bus, ERL and taxi. This is also to know the customer satisfaction and expectation in accordance to the mode provided. The main purpose of this study was to create a framework that will be used by the organization to monitor and identify when an action to be taken. At the same time, the effect of what will happen when the services provided are weak will be detected and not at its optimum level. � 2018 Author(s).
author2 26649849000
author_facet 26649849000
Ismail N.
Ariffin I.B.
Aqeel S.L.
Yusoff Y.M.
format Conference Paper
author Ismail N.
Ariffin I.B.
Aqeel S.L.
Yusoff Y.M.
spellingShingle Ismail N.
Ariffin I.B.
Aqeel S.L.
Yusoff Y.M.
F.L.O.S matrics for urban public transport quality services
author_sort Ismail N.
title F.L.O.S matrics for urban public transport quality services
title_short F.L.O.S matrics for urban public transport quality services
title_full F.L.O.S matrics for urban public transport quality services
title_fullStr F.L.O.S matrics for urban public transport quality services
title_full_unstemmed F.L.O.S matrics for urban public transport quality services
title_sort f.l.o.s matrics for urban public transport quality services
publisher American Institute of Physics Inc.
publishDate 2023
_version_ 1806427344872669184
score 13.211869

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