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Identification of factors influencing G2C services acceptance in developing countries

Developing countries; Information services; E-government services; E-governments; Electronic government; Electronic services; Facilitating conditions; G2C service; Preliminary analysis; Social influence; Government data processing

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Bibliographic Details
Main Authors: Alkhilani W.H.S., Sulaiman H.
Other Authors: 56728591200
Format: Conference Paper
Published: Institute of Electrical and Electronics Engineers Inc. 2023
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id my.uniten.dspace-22391
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spelling my.uniten.dspace-223912023-05-29T14:00:42Z Identification of factors influencing G2C services acceptance in developing countries Alkhilani W.H.S. Sulaiman H. 56728591200 54903312800 Developing countries; Information services; E-government services; E-governments; Electronic government; Electronic services; Facilitating conditions; G2C service; Preliminary analysis; Social influence; Government data processing The interest in providing accessible public services has increased in the recent years. The advent of Electronic government (E-government) projects promises to provide huge benefits for citizens. One of the most important types of e-government services is the government to citizen (G2C) applications providing public electronic services (e-services) to citizens by the government. The purpose of this paper is to identify the factors that influence the acceptance and use of G2C services in developing countries. Literature was reviewed and based on the preliminary analysis; findings indicate that performance expectancy, effort expectancy, social influence, facilitating conditions, trust in internet, and trust in government are the most frequent factors that have been used by researchers to explain the citizen behavior of accepting and use of G2C services. Based on the findings of the literature, the future work for this study is explained and limitations are highlighted. � 2014 IEEE. Final 2023-05-29T06:00:42Z 2023-05-29T06:00:42Z 2015 Conference Paper 10.1109/ICIMU.2014.7066619 2-s2.0-84937458706 https://www.scopus.com/inward/record.uri?eid=2-s2.0-84937458706&doi=10.1109%2fICIMU.2014.7066619&partnerID=40&md5=d40e8bce31df63d4d47706ab73691093 https://irepository.uniten.edu.my/handle/123456789/22391 7066619 141 145 Institute of Electrical and Electronics Engineers Inc. Scopus
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
description Developing countries; Information services; E-government services; E-governments; Electronic government; Electronic services; Facilitating conditions; G2C service; Preliminary analysis; Social influence; Government data processing
author2 56728591200
author_facet 56728591200
Alkhilani W.H.S.
Sulaiman H.
format Conference Paper
author Alkhilani W.H.S.
Sulaiman H.
spellingShingle Alkhilani W.H.S.
Sulaiman H.
Identification of factors influencing G2C services acceptance in developing countries
author_sort Alkhilani W.H.S.
title Identification of factors influencing G2C services acceptance in developing countries
title_short Identification of factors influencing G2C services acceptance in developing countries
title_full Identification of factors influencing G2C services acceptance in developing countries
title_fullStr Identification of factors influencing G2C services acceptance in developing countries
title_full_unstemmed Identification of factors influencing G2C services acceptance in developing countries
title_sort identification of factors influencing g2c services acceptance in developing countries
publisher Institute of Electrical and Electronics Engineers Inc.
publishDate 2023
_version_ 1806428005091770368
score 13.211869

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