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Service Quality Of Public Transportation In Malaysia: Case Study Of Mass Rapid Transit

FYP 2 Sem 1 2019/2020

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Main Author: Shahir Aiman Bin Md Azmi
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Published: 2023
Subjects:
Mass Rapid Transit
User Perception
Quality Service
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spelling my.uniten.dspace-205342023-05-04T15:53:59Z Service Quality Of Public Transportation In Malaysia: Case Study Of Mass Rapid Transit Shahir Aiman Bin Md Azmi Mass Rapid Transit User Perception Quality Service FYP 2 Sem 1 2019/2020 Due to the development of cities, travel by rail transit is more favourable and increased in popularity and reputation. The growth of private transport industries at second half 20th are decreases due to the increases of public transportation. So a lot of reports that are published in news are the rail transit are delays due to the services problems. The study was conduct on three station of Mass Rapid Transit (MRT) that was Sungai Buloh, Sungai Jernih and Kajang. The questionnaire was used to achieve the objective that was to identify the user perception. The sample size of questionnaire are 205 and have (7) attributes. The attribute were gender, age, purpose, on-time performance, frequency performance, on-time performance and overall service. Transit Capacity and Quality of Service Manual (TCQSM) were chosen as a guideline to identify the efficiency of service. Efficiency of service contains (3) attributes, on-time performance, frequency performance and hours of service. The comparison between quality of service (QOS) and user view are taken. The outcome of the questionnaire found, the passenger were mostly rate Good for all the QOS. The quality service of on time performance is LOS A, frequency performance and hour of service are LOS B. The comparison of QOS and user view are different at on-time performance, for user view is LOS B and quality service is LOS A. Both quality service for frequency performance and hours of service are same, LOS B. This study can conclude that the overall of quality service of Mass Rapid Transit in LOS B that is the mean of quality service is 5.33. 2023-05-03T15:04:25Z 2023-05-03T15:04:25Z 2019-10 https://irepository.uniten.edu.my/handle/123456789/20534 application/pdf application/pdf application/pdf application/pdf
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
topic Mass Rapid Transit
User Perception
Quality Service
spellingShingle Mass Rapid Transit
User Perception
Quality Service
Shahir Aiman Bin Md Azmi
Service Quality Of Public Transportation In Malaysia: Case Study Of Mass Rapid Transit
description FYP 2 Sem 1 2019/2020
format
author Shahir Aiman Bin Md Azmi
author_facet Shahir Aiman Bin Md Azmi
author_sort Shahir Aiman Bin Md Azmi
title Service Quality Of Public Transportation In Malaysia: Case Study Of Mass Rapid Transit
title_short Service Quality Of Public Transportation In Malaysia: Case Study Of Mass Rapid Transit
title_full Service Quality Of Public Transportation In Malaysia: Case Study Of Mass Rapid Transit
title_fullStr Service Quality Of Public Transportation In Malaysia: Case Study Of Mass Rapid Transit
title_full_unstemmed Service Quality Of Public Transportation In Malaysia: Case Study Of Mass Rapid Transit
title_sort service quality of public transportation in malaysia: case study of mass rapid transit
publishDate 2023
_version_ 1806424538257293312
score 13.222552

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