Staff View: To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management

To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management

To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that custome...

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Main Author:	Muhammad Azmee Rifin, Ir.
Format:	text::Thesis
Language:	English
Published:	2023
Subjects:	To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management
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id	my.uniten.dspace-19637
record_format	dspace
spelling	my.uniten.dspace-196372023-12-08T16:36:08Z To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management Muhammad Azmee Rifin, Ir. To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organisation. This study is to identify the critical success factor of the customer satisfaction index (CSI) in Procurement and Supply Chain, TNB. The findings of his research will help top managers better utilise customer satisfaction index elements as critical indicators for future performance (KPI). It is essential to understand the significance of critical KPIs, which reflect the extent to which a company achieves key business objectives. 2023-05-03T13:42:46Z 2023-05-03T13:42:46Z 2021-09 Resource Types::text::Thesis https://irepository.uniten.edu.my/handle/123456789/19637 en application/pdf
institution	Universiti Tenaga Nasional
building	UNITEN Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Tenaga Nasional
content_source	UNITEN Institutional Repository
url_provider	http://dspace.uniten.edu.my/
language	English
topic	To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management
spellingShingle	To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management Muhammad Azmee Rifin, Ir. To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management
description	To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organisation. This study is to identify the critical success factor of the customer satisfaction index (CSI) in Procurement and Supply Chain, TNB. The findings of his research will help top managers better utilise customer satisfaction index elements as critical indicators for future performance (KPI). It is essential to understand the significance of critical KPIs, which reflect the extent to which a company achieves key business objectives.
format	Resource Types::text::Thesis
author	Muhammad Azmee Rifin, Ir.
author_facet	Muhammad Azmee Rifin, Ir.
author_sort	Muhammad Azmee Rifin, Ir.
title	To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management
title_short	To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management
title_full	To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management
title_fullStr	To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management
title_full_unstemmed	To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management
title_sort	to identify the critical success factor of the customer satisfaction index (csi) in procurement and supply chain management
publishDate	2023
_version_	1806426512272916480
score	13.222552

To identify the critical success factor of the customer satisfaction index (CSI) in procurement and supply chain management

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