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Measuring Software Quality in Use: State-ofthe-Art and Research Challenges

Software quality in use comprises quality from the user’s perspective. It has gained its importance in e-government applications, mobile-based applications, embedded systems, and even business process development. Users’ decisions on software acquisitions are often ad hoc or based on preferen...

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Main Authors: Bong, Chih How, Issa, Atoum
Format: Article
Language:English
Published: Universiti Malaysia Sarawak, (UNIMAS) 2015
Subjects:
T Technology (General)
Online Access:http://ir.unimas.my/id/eprint/8453/1/ISSA%20ATOUM.pdf
http://ir.unimas.my/id/eprint/8453/
http://www.researchgate.net/publication/273544348_Measuring_Software_Quality_in_Use_State-of-the-Art_and_Research_Challenges
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spelling my.unimas.ir.84532022-01-26T07:16:14Z http://ir.unimas.my/id/eprint/8453/ Measuring Software Quality in Use: State-ofthe-Art and Research Challenges Bong, Chih How Issa, Atoum T Technology (General) Software quality in use comprises quality from the user’s perspective. It has gained its importance in e-government applications, mobile-based applications, embedded systems, and even business process development. Users’ decisions on software acquisitions are often ad hoc or based on preference due to difficulty in quantitatively measuring software quality in use. But, why is quality-in-use measurement difficult? Although there are many software quality models, to the authors’ knowledge no works survey the challenges related to software quality-in-use measurement. This article has two main contributions: 1) it identifies and explains major issues and challenges in measuring software quality in use in the context of the ISO SQuaRE series and related software quality models and highlights open research areas; and 2) it sheds light on a research direction that can be used to predict software quality in use. In short, the qualityin- use measurement issues are related to the complexity of the current standard models and the limitations and incompleteness of the customized software quality models. A sentiment analysis of software reviews is proposed to deal with these issues. Universiti Malaysia Sarawak, (UNIMAS) 2015 Article NonPeerReviewed text en http://ir.unimas.my/id/eprint/8453/1/ISSA%20ATOUM.pdf Bong, Chih How and Issa, Atoum (2015) Measuring Software Quality in Use: State-ofthe-Art and Research Challenges. ASQ.Software Quality Professional, 17 (2). pp. 4-15. http://www.researchgate.net/publication/273544348_Measuring_Software_Quality_in_Use_State-of-the-Art_and_Research_Challenges
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Bong, Chih How
Issa, Atoum
Measuring Software Quality in Use: State-ofthe-Art and Research Challenges
description Software quality in use comprises quality from the user’s perspective. It has gained its importance in e-government applications, mobile-based applications, embedded systems, and even business process development. Users’ decisions on software acquisitions are often ad hoc or based on preference due to difficulty in quantitatively measuring software quality in use. But, why is quality-in-use measurement difficult? Although there are many software quality models, to the authors’ knowledge no works survey the challenges related to software quality-in-use measurement. This article has two main contributions: 1) it identifies and explains major issues and challenges in measuring software quality in use in the context of the ISO SQuaRE series and related software quality models and highlights open research areas; and 2) it sheds light on a research direction that can be used to predict software quality in use. In short, the qualityin- use measurement issues are related to the complexity of the current standard models and the limitations and incompleteness of the customized software quality models. A sentiment analysis of software reviews is proposed to deal with these issues.
format Article
author Bong, Chih How
Issa, Atoum
author_facet Bong, Chih How
Issa, Atoum
author_sort Bong, Chih How
title Measuring Software Quality in Use: State-ofthe-Art and Research Challenges
title_short Measuring Software Quality in Use: State-ofthe-Art and Research Challenges
title_full Measuring Software Quality in Use: State-ofthe-Art and Research Challenges
title_fullStr Measuring Software Quality in Use: State-ofthe-Art and Research Challenges
title_full_unstemmed Measuring Software Quality in Use: State-ofthe-Art and Research Challenges
title_sort measuring software quality in use: state-ofthe-art and research challenges
publisher Universiti Malaysia Sarawak, (UNIMAS)
publishDate 2015
url http://ir.unimas.my/id/eprint/8453/1/ISSA%20ATOUM.pdf
http://ir.unimas.my/id/eprint/8453/
http://www.researchgate.net/publication/273544348_Measuring_Software_Quality_in_Use_State-of-the-Art_and_Research_Challenges
_version_ 1724078461663838208
score 13.211869

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