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The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption

Various studies have explored the TOE framework within larger corporations, but its application to SMEs remains relatively uncharted territory. This study investigates whether technology adoption has a mediating effect on the relationship between technological- organisational-environmental (TOE) fac...

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Main Author: YEE LING, FONG
Format: Thesis
Language:English
Published: Faculty of Economics and Business 2024
Subjects:
A General Works
Z Bibliography. Library Science. Information Resources
Online Access:http://ir.unimas.my/id/eprint/45982/1/FongYeeLing%2021040019%20DBA%20Dissertation_Final%20Submission.pdf
http://ir.unimas.my/id/eprint/45982/
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spelling my.unimas.ir.459822024-09-10T01:36:16Z http://ir.unimas.my/id/eprint/45982/ The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption YEE LING, FONG A General Works Z Bibliography. Library Science. Information Resources Various studies have explored the TOE framework within larger corporations, but its application to SMEs remains relatively uncharted territory. This study investigates whether technology adoption has a mediating effect on the relationship between technological- organisational-environmental (TOE) factors and the performance of SMEs, considering both financial and non-financial aspects in Sarawak’s service sector. The TOE dimensions consist of relative advantage, compatibility, and complexity (technological); firm size, top management support, and financial resources (organisational); and competitive pressure, customer pressure, and government support (environmental). A total of 150 questionnaires were distributed, achieving a full response rate from SMEs in Sarawak’s service sector. The results showed that all the hypotheses were correlated. The implications of the results indicate that technology adoption by SMEs in Sarawak’s service sector is impacted by TOE factors. The study also found that technology adoption influences both the financial and non- financial performance of SMEs in Sarawak’s service sector. A strong mediating effect was observed from technology adoption on the relationship between TOE factors and SME performance, for both financial and non-financial outcomes. This study validates the relevance of TOE factors in technology adoption and provides directions for policy improvements for Sarawak’s SMEs in the service sector. Faculty of Economics and Business 2024-09-08 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/45982/1/FongYeeLing%2021040019%20DBA%20Dissertation_Final%20Submission.pdf YEE LING, FONG (2024) The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption. DBA thesis, UNIMAS.
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic A General Works
Z Bibliography. Library Science. Information Resources
spellingShingle A General Works
Z Bibliography. Library Science. Information Resources
YEE LING, FONG
The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
description Various studies have explored the TOE framework within larger corporations, but its application to SMEs remains relatively uncharted territory. This study investigates whether technology adoption has a mediating effect on the relationship between technological- organisational-environmental (TOE) factors and the performance of SMEs, considering both financial and non-financial aspects in Sarawak’s service sector. The TOE dimensions consist of relative advantage, compatibility, and complexity (technological); firm size, top management support, and financial resources (organisational); and competitive pressure, customer pressure, and government support (environmental). A total of 150 questionnaires were distributed, achieving a full response rate from SMEs in Sarawak’s service sector. The results showed that all the hypotheses were correlated. The implications of the results indicate that technology adoption by SMEs in Sarawak’s service sector is impacted by TOE factors. The study also found that technology adoption influences both the financial and non- financial performance of SMEs in Sarawak’s service sector. A strong mediating effect was observed from technology adoption on the relationship between TOE factors and SME performance, for both financial and non-financial outcomes. This study validates the relevance of TOE factors in technology adoption and provides directions for policy improvements for Sarawak’s SMEs in the service sector.
format Thesis
author YEE LING, FONG
author_facet YEE LING, FONG
author_sort YEE LING, FONG
title The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
title_short The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
title_full The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
title_fullStr The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
title_full_unstemmed The Technological-Organisational-Environmental Factors and Performance of SMEs in the Sarawak Service Sector: The Mediating Effect of Technology Adoption
title_sort technological-organisational-environmental factors and performance of smes in the sarawak service sector: the mediating effect of technology adoption
publisher Faculty of Economics and Business
publishDate 2024
url http://ir.unimas.my/id/eprint/45982/1/FongYeeLing%2021040019%20DBA%20Dissertation_Final%20Submission.pdf
http://ir.unimas.my/id/eprint/45982/
_version_ 1811600402003525632
score 13.211869

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