Cover Image

The Organizational Implications of Electronic Monitoring in the Higher Education Institutions of Bangladesh.

Electronic monitoring refers to using information and communication technologies and systems to automatically collect, store, analyze, and report information on employees and their activities, enabling an employer to monitor employee work performance. The study examined how the electronic monitoring...

Full description

Saved in:
Bibliographic Details
Main Author: Md. Shakil, Mannan
Format: Thesis
Language:English
English
English
Published: Universiti Malaysia Sarawak (UNIMAS) 2024
Subjects:
LB2300 Higher Education
Online Access:http://ir.unimas.my/id/eprint/44399/5/Md%20Shakil%20Manan%20dsva.pdf
http://ir.unimas.my/id/eprint/44399/2/Msc%20Thesis%20Md.%20Shakil%20Mannan%2024pgs.pdf
http://ir.unimas.my/id/eprint/44399/6/Md%20Shakil%20Manan%20ft.pdf
http://ir.unimas.my/id/eprint/44399/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.unimas.ir.44399
record_format eprints
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
English
English
topic LB2300 Higher Education
spellingShingle LB2300 Higher Education
Md. Shakil, Mannan
The Organizational Implications of Electronic Monitoring in the Higher Education Institutions of Bangladesh.
description Electronic monitoring refers to using information and communication technologies and systems to automatically collect, store, analyze, and report information on employees and their activities, enabling an employer to monitor employee work performance. The study examined how the electronic monitoring technologies and systems deployed to monitor employees in Bangladesh universities and further investigated the consequences of technology on employee well-being, work performance, and social relationships. It also attempted to discover what are the gaps in the management practices and propose recommendations to address these gaps in handling its impact. Guided under the panopticon model and psychological reactance theory, two stages of data collection for the research were carried out from 2020 to 2021. An online survey involving thirty-seven (37) academic staff from three (3) private universities in Bangladesh participated in the first round of data collection. In the final round, a case study method and in-depth interview technique were deployed to obtain data from two of these universities. The research revealed that the implementation of several technologies, such as a biometric attendance system, CCTV surveillance systems, a Learning Management System (LMS), and an Integrated University Management System (IUMS), has resulted in the emergence of panopticon effects that have had an impact on employee wellbeing, work performance, and social relationships to a certain degree. The technology implementation as a panopticon that has been intended to foster discipline and commitment in the workplace, resulted in varied responses. The management practices and approaches at these universities in monitoring employees led to the manifestation of panopticon effects. These effects were mainly triggered by circumstances pertaining to the use of electronic monitoring platforms. The unintended reactions encompassed emotions such as discomfort, insecurity, dissatisfaction, and iv scepticism over the effectiveness of using electronic monitoring as intervention measures in enhancing academic staff productivity and performance. The research findings further revealed that academic staff would hold a favourable perspective if the features of these technologies were designed as a panopticon, enabling them to exert greater control, increase visibility, and provide a sense of empowerment within their professional roles. The impact of these technologies on management practices and styles, specifically in the areas of managing and supervising, as well as workplace communication, was found to be minimal. The research also found that the level of awareness among the academic staff about the electronic monitoring applications, as well as the support systems in place, such as the proficiency of the ICT team and the monitoring approaches of the organization, might have an impact on their trust and confidence in the use of electronic monitoring. This study proposed two solutions to address the managerial shortcomings identified in the case studies: risk management practices, and policy and guidelines for electronic monitoring. This study theoretically extended and overcome the limitations of the current panopticon model by employing psychological reactance theory to capture further the interaction dynamic between the panopticon potential of technology and how this influences employees' social behaviour at work while also recognizing authorities' and management's active participation in shaping organizational work culture and practices. The research findings also provide valuable contributions from both management and practical standpoints and have policy implications.
format Thesis
author Md. Shakil, Mannan
author_facet Md. Shakil, Mannan
author_sort Md. Shakil, Mannan
title The Organizational Implications of Electronic Monitoring in the Higher Education Institutions of Bangladesh.
title_short The Organizational Implications of Electronic Monitoring in the Higher Education Institutions of Bangladesh.
title_full The Organizational Implications of Electronic Monitoring in the Higher Education Institutions of Bangladesh.
title_fullStr The Organizational Implications of Electronic Monitoring in the Higher Education Institutions of Bangladesh.
title_full_unstemmed The Organizational Implications of Electronic Monitoring in the Higher Education Institutions of Bangladesh.
title_sort organizational implications of electronic monitoring in the higher education institutions of bangladesh.
publisher Universiti Malaysia Sarawak (UNIMAS)
publishDate 2024
url http://ir.unimas.my/id/eprint/44399/5/Md%20Shakil%20Manan%20dsva.pdf
http://ir.unimas.my/id/eprint/44399/2/Msc%20Thesis%20Md.%20Shakil%20Mannan%2024pgs.pdf
http://ir.unimas.my/id/eprint/44399/6/Md%20Shakil%20Manan%20ft.pdf
http://ir.unimas.my/id/eprint/44399/
_version_ 1792160720568188928
spelling my.unimas.ir.443992024-02-27T01:43:43Z http://ir.unimas.my/id/eprint/44399/ The Organizational Implications of Electronic Monitoring in the Higher Education Institutions of Bangladesh. Md. Shakil, Mannan LB2300 Higher Education Electronic monitoring refers to using information and communication technologies and systems to automatically collect, store, analyze, and report information on employees and their activities, enabling an employer to monitor employee work performance. The study examined how the electronic monitoring technologies and systems deployed to monitor employees in Bangladesh universities and further investigated the consequences of technology on employee well-being, work performance, and social relationships. It also attempted to discover what are the gaps in the management practices and propose recommendations to address these gaps in handling its impact. Guided under the panopticon model and psychological reactance theory, two stages of data collection for the research were carried out from 2020 to 2021. An online survey involving thirty-seven (37) academic staff from three (3) private universities in Bangladesh participated in the first round of data collection. In the final round, a case study method and in-depth interview technique were deployed to obtain data from two of these universities. The research revealed that the implementation of several technologies, such as a biometric attendance system, CCTV surveillance systems, a Learning Management System (LMS), and an Integrated University Management System (IUMS), has resulted in the emergence of panopticon effects that have had an impact on employee wellbeing, work performance, and social relationships to a certain degree. The technology implementation as a panopticon that has been intended to foster discipline and commitment in the workplace, resulted in varied responses. The management practices and approaches at these universities in monitoring employees led to the manifestation of panopticon effects. These effects were mainly triggered by circumstances pertaining to the use of electronic monitoring platforms. The unintended reactions encompassed emotions such as discomfort, insecurity, dissatisfaction, and iv scepticism over the effectiveness of using electronic monitoring as intervention measures in enhancing academic staff productivity and performance. The research findings further revealed that academic staff would hold a favourable perspective if the features of these technologies were designed as a panopticon, enabling them to exert greater control, increase visibility, and provide a sense of empowerment within their professional roles. The impact of these technologies on management practices and styles, specifically in the areas of managing and supervising, as well as workplace communication, was found to be minimal. The research also found that the level of awareness among the academic staff about the electronic monitoring applications, as well as the support systems in place, such as the proficiency of the ICT team and the monitoring approaches of the organization, might have an impact on their trust and confidence in the use of electronic monitoring. This study proposed two solutions to address the managerial shortcomings identified in the case studies: risk management practices, and policy and guidelines for electronic monitoring. This study theoretically extended and overcome the limitations of the current panopticon model by employing psychological reactance theory to capture further the interaction dynamic between the panopticon potential of technology and how this influences employees' social behaviour at work while also recognizing authorities' and management's active participation in shaping organizational work culture and practices. The research findings also provide valuable contributions from both management and practical standpoints and have policy implications. Universiti Malaysia Sarawak (UNIMAS) 2024-02-08 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/44399/5/Md%20Shakil%20Manan%20dsva.pdf text en http://ir.unimas.my/id/eprint/44399/2/Msc%20Thesis%20Md.%20Shakil%20Mannan%2024pgs.pdf text en http://ir.unimas.my/id/eprint/44399/6/Md%20Shakil%20Manan%20ft.pdf Md. Shakil, Mannan (2024) The Organizational Implications of Electronic Monitoring in the Higher Education Institutions of Bangladesh. PhD thesis, University Malaysia Sarawak.
score 13.211869

Similar Items