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ISLAMIC PERCEPTION OF SHOPPING MALL THROUGH THE DIMENSION OF FACILITY MANAGEMENT

A shopping mall refers to a structure with several retail establishments managed as a single property that offers various products and services. It has become essential to the functioning of contemporary society, particularly for residents of urban and suburban areas. However, concerns or issues reg...

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Main Authors: Yang Haziqah, Musa, Adibah, Yusuf, Nangkula, Utaberta, Ismar M. S., Usman, Mahendra, Wardhana
Format: Article
Language:English
Published: Department of Architecture, Faculty of Science and Technology Universitas Islam Negeri Maulana Malik Ibrahim Malang 2023
Subjects:
H Social Sciences (General)
NA Architecture
Online Access:http://ir.unimas.my/id/eprint/43373/3/ISLAMIC.pdf
http://ir.unimas.my/id/eprint/43373/
https://ejournal.uin-malang.ac.id/index.php/JIA/article/view/19960
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spelling my.unimas.ir.433732023-11-14T00:14:44Z http://ir.unimas.my/id/eprint/43373/ ISLAMIC PERCEPTION OF SHOPPING MALL THROUGH THE DIMENSION OF FACILITY MANAGEMENT Yang Haziqah, Musa Adibah, Yusuf Nangkula, Utaberta Ismar M. S., Usman Mahendra, Wardhana H Social Sciences (General) NA Architecture A shopping mall refers to a structure with several retail establishments managed as a single property that offers various products and services. It has become essential to the functioning of contemporary society, particularly for residents of urban and suburban areas. However, concerns or issues regarding facilities and services in shopping malls continue to surface even today. Past studies have suggested that facility management is a best practice for overcoming management and operation issues. It also aligns with the Islamic principle as it is beneficial knowledge relevant to the modern management approach. Therefore, this paper seeks to comprehend the potential facility management approach to shopping mall management. The main objective of this study is to emphasize the importance of facility management in shopping malls by evaluating consumer satisfaction. A survey is conducted with a total sample of 200 respondents based on three facility management maintenance characteristics: functional, technical, and image. One of the reputable shopping malls in Johor Bahru is selected for this study because it attracts numerous visitors from throughout Johor Bahru. The results show that most of the visitors are pleased and satisfied with all three aspects from the dimension of facility management. Department of Architecture, Faculty of Science and Technology Universitas Islam Negeri Maulana Malik Ibrahim Malang 2023-06-20 Article PeerReviewed text en http://ir.unimas.my/id/eprint/43373/3/ISLAMIC.pdf Yang Haziqah, Musa and Adibah, Yusuf and Nangkula, Utaberta and Ismar M. S., Usman and Mahendra, Wardhana (2023) ISLAMIC PERCEPTION OF SHOPPING MALL THROUGH THE DIMENSION OF FACILITY MANAGEMENT. Journal of Islamic Architecture, 7 (3). pp. 408-415. ISSN 2356-4644 https://ejournal.uin-malang.ac.id/index.php/JIA/article/view/19960 DOI: 10.18860/jia.v7i3.19960
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic H Social Sciences (General)
NA Architecture
spellingShingle H Social Sciences (General)
NA Architecture
Yang Haziqah, Musa
Adibah, Yusuf
Nangkula, Utaberta
Ismar M. S., Usman
Mahendra, Wardhana
ISLAMIC PERCEPTION OF SHOPPING MALL THROUGH THE DIMENSION OF FACILITY MANAGEMENT
description A shopping mall refers to a structure with several retail establishments managed as a single property that offers various products and services. It has become essential to the functioning of contemporary society, particularly for residents of urban and suburban areas. However, concerns or issues regarding facilities and services in shopping malls continue to surface even today. Past studies have suggested that facility management is a best practice for overcoming management and operation issues. It also aligns with the Islamic principle as it is beneficial knowledge relevant to the modern management approach. Therefore, this paper seeks to comprehend the potential facility management approach to shopping mall management. The main objective of this study is to emphasize the importance of facility management in shopping malls by evaluating consumer satisfaction. A survey is conducted with a total sample of 200 respondents based on three facility management maintenance characteristics: functional, technical, and image. One of the reputable shopping malls in Johor Bahru is selected for this study because it attracts numerous visitors from throughout Johor Bahru. The results show that most of the visitors are pleased and satisfied with all three aspects from the dimension of facility management.
format Article
author Yang Haziqah, Musa
Adibah, Yusuf
Nangkula, Utaberta
Ismar M. S., Usman
Mahendra, Wardhana
author_facet Yang Haziqah, Musa
Adibah, Yusuf
Nangkula, Utaberta
Ismar M. S., Usman
Mahendra, Wardhana
author_sort Yang Haziqah, Musa
title ISLAMIC PERCEPTION OF SHOPPING MALL THROUGH THE DIMENSION OF FACILITY MANAGEMENT
title_short ISLAMIC PERCEPTION OF SHOPPING MALL THROUGH THE DIMENSION OF FACILITY MANAGEMENT
title_full ISLAMIC PERCEPTION OF SHOPPING MALL THROUGH THE DIMENSION OF FACILITY MANAGEMENT
title_fullStr ISLAMIC PERCEPTION OF SHOPPING MALL THROUGH THE DIMENSION OF FACILITY MANAGEMENT
title_full_unstemmed ISLAMIC PERCEPTION OF SHOPPING MALL THROUGH THE DIMENSION OF FACILITY MANAGEMENT
title_sort islamic perception of shopping mall through the dimension of facility management
publisher Department of Architecture, Faculty of Science and Technology Universitas Islam Negeri Maulana Malik Ibrahim Malang
publishDate 2023
url http://ir.unimas.my/id/eprint/43373/3/ISLAMIC.pdf
http://ir.unimas.my/id/eprint/43373/
https://ejournal.uin-malang.ac.id/index.php/JIA/article/view/19960
_version_ 1783883562925162496
score 13.211869

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