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Unique Components of Malaysia Counsellor Performance Indicator (M-CPI) : A Tool to Measure the Performance of Counsellors in Malaysia

The research aimed to determine the best components of Malaysia-Counsellor Performance Indicator in measuring the counsellor’s performance in Malaysia. This is the first development phase of the MCPI. This study involved two types of research designs; quantitative and qualitative approaches (Mixed...

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Main Authors: Nor Mazlina, Ghazali, Aqilah, Yusoff, Wan Marzuki, Wan Jaafar, Salleh, Amat, Edris, Aden, Azzahrah, Anuar
Format: Article
Language:English
Published: Iran University of Science and Technology 2023
Subjects:
BF Psychology
Online Access:http://ir.unimas.my/id/eprint/41968/1/Unique.pdf
http://ir.unimas.my/id/eprint/41968/
http://ijiepr.iust.ac.ir/browse.php?a_id=1752&sid=1&slc_lang=en
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spelling my.unimas.ir.419682023-06-08T08:25:20Z http://ir.unimas.my/id/eprint/41968/ Unique Components of Malaysia Counsellor Performance Indicator (M-CPI) : A Tool to Measure the Performance of Counsellors in Malaysia Nor Mazlina, Ghazali Aqilah, Yusoff Wan Marzuki, Wan Jaafar Salleh, Amat Edris, Aden Azzahrah, Anuar BF Psychology The research aimed to determine the best components of Malaysia-Counsellor Performance Indicator in measuring the counsellor’s performance in Malaysia. This is the first development phase of the MCPI. This study involved two types of research designs; quantitative and qualitative approaches (Mixed Method). The quantitative data has been obtained from 102 respondents and interview with eight (8) counsellors from different settings. A stratified random sampling technique was utilized to select the respondent and proportional stratification was used to determine the sample size of each stratum. A Need Assessment questionnaire has been developed by the researchers as well as the protocol interview. These two instruments were developed based on the literature reviews of previous instruments that have been invented from the Western perspective to measure the performance and competency of counsellors. The results of the study were analysed using descriptive analysis and thematic analysis. Findings have shown that the majority of counsellors possessed knowledge and skills in conducting counselling sessions. Most counsellors in the study demonstrated good interpersonal relationships, interaction, multicultural and religiosity and ethics and professionalism. Through this study, to measure the performance of counsellors, the researchers have found that they must equip themselves with knowledge, skill, interpersonal relationship, interaction, multicultural and religiosity and ethics and professionalism aspects. Based on the interview data, there were new components that have been identified to be added to the Malaysia Counsellor Performance Indicator (M-CPI) which include knowledge (theoretical and knowledge transfer), skills (case management, practical skills and academic/professional writing), interpersonal relationship and interaction, cultural and religiosity, professional roles and expertise, ethics and legality, attitudes and personality, referral and articulate philosophy of the profession. In futur Iran University of Science and Technology 2023 Article PeerReviewed text en http://ir.unimas.my/id/eprint/41968/1/Unique.pdf Nor Mazlina, Ghazali and Aqilah, Yusoff and Wan Marzuki, Wan Jaafar and Salleh, Amat and Edris, Aden and Azzahrah, Anuar (2023) Unique Components of Malaysia Counsellor Performance Indicator (M-CPI) : A Tool to Measure the Performance of Counsellors in Malaysia. International Journal of Industrial Engineering & Production Research, 34 (2). pp. 1-13. ISSN 2008-4889 http://ijiepr.iust.ac.ir/browse.php?a_id=1752&sid=1&slc_lang=en DOI: 10.22068/ijiepr.34.2.7
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic BF Psychology
spellingShingle BF Psychology
Nor Mazlina, Ghazali
Aqilah, Yusoff
Wan Marzuki, Wan Jaafar
Salleh, Amat
Edris, Aden
Azzahrah, Anuar
Unique Components of Malaysia Counsellor Performance Indicator (M-CPI) : A Tool to Measure the Performance of Counsellors in Malaysia
description The research aimed to determine the best components of Malaysia-Counsellor Performance Indicator in measuring the counsellor’s performance in Malaysia. This is the first development phase of the MCPI. This study involved two types of research designs; quantitative and qualitative approaches (Mixed Method). The quantitative data has been obtained from 102 respondents and interview with eight (8) counsellors from different settings. A stratified random sampling technique was utilized to select the respondent and proportional stratification was used to determine the sample size of each stratum. A Need Assessment questionnaire has been developed by the researchers as well as the protocol interview. These two instruments were developed based on the literature reviews of previous instruments that have been invented from the Western perspective to measure the performance and competency of counsellors. The results of the study were analysed using descriptive analysis and thematic analysis. Findings have shown that the majority of counsellors possessed knowledge and skills in conducting counselling sessions. Most counsellors in the study demonstrated good interpersonal relationships, interaction, multicultural and religiosity and ethics and professionalism. Through this study, to measure the performance of counsellors, the researchers have found that they must equip themselves with knowledge, skill, interpersonal relationship, interaction, multicultural and religiosity and ethics and professionalism aspects. Based on the interview data, there were new components that have been identified to be added to the Malaysia Counsellor Performance Indicator (M-CPI) which include knowledge (theoretical and knowledge transfer), skills (case management, practical skills and academic/professional writing), interpersonal relationship and interaction, cultural and religiosity, professional roles and expertise, ethics and legality, attitudes and personality, referral and articulate philosophy of the profession. In futur
format Article
author Nor Mazlina, Ghazali
Aqilah, Yusoff
Wan Marzuki, Wan Jaafar
Salleh, Amat
Edris, Aden
Azzahrah, Anuar
author_facet Nor Mazlina, Ghazali
Aqilah, Yusoff
Wan Marzuki, Wan Jaafar
Salleh, Amat
Edris, Aden
Azzahrah, Anuar
author_sort Nor Mazlina, Ghazali
title Unique Components of Malaysia Counsellor Performance Indicator (M-CPI) : A Tool to Measure the Performance of Counsellors in Malaysia
title_short Unique Components of Malaysia Counsellor Performance Indicator (M-CPI) : A Tool to Measure the Performance of Counsellors in Malaysia
title_full Unique Components of Malaysia Counsellor Performance Indicator (M-CPI) : A Tool to Measure the Performance of Counsellors in Malaysia
title_fullStr Unique Components of Malaysia Counsellor Performance Indicator (M-CPI) : A Tool to Measure the Performance of Counsellors in Malaysia
title_full_unstemmed Unique Components of Malaysia Counsellor Performance Indicator (M-CPI) : A Tool to Measure the Performance of Counsellors in Malaysia
title_sort unique components of malaysia counsellor performance indicator (m-cpi) : a tool to measure the performance of counsellors in malaysia
publisher Iran University of Science and Technology
publishDate 2023
url http://ir.unimas.my/id/eprint/41968/1/Unique.pdf
http://ir.unimas.my/id/eprint/41968/
http://ijiepr.iust.ac.ir/browse.php?a_id=1752&sid=1&slc_lang=en
_version_ 1769847687787577344
score 13.211869

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