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Teachers’ Views on The Use of Chatbots to Support English Language Teaching in a Mobile Environment

The development in machine learning has allowed chatbots to be widely applied into educational settings. However, limited study has investigated teacher’s views on its usage for teaching and learning. This paper reports an exploratory study on English as a Second Language (ESL) teachers’ views with...

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Main Authors: Chuah, Kee Man, Muhammad, Kamarul Kabilan
Format: Article
Language:English
Published: International Association of Online Engineering (IAOE) 2021
Subjects:
L Education (General)
LB Theory and practice of education
Online Access:http://ir.unimas.my/id/eprint/36468/1/chatbots1.pdf
http://ir.unimas.my/id/eprint/36468/
https://online-journals.org/index.php/i-jet
https://doi.org/10.3991/ijet.v16i20.24917
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id my.unimas.ir.36468
record_format eprints
spelling my.unimas.ir.364682023-10-11T02:51:28Z http://ir.unimas.my/id/eprint/36468/ Teachers’ Views on The Use of Chatbots to Support English Language Teaching in a Mobile Environment Chuah, Kee Man Muhammad, Kamarul Kabilan L Education (General) LB Theory and practice of education The development in machine learning has allowed chatbots to be widely applied into educational settings. However, limited study has investigated teacher’s views on its usage for teaching and learning. This paper reports an exploratory study on English as a Second Language (ESL) teachers’ views with regards to the use of chatbots for their teaching and learning delivery in a mobile environment. Using survey research design, views from 142 ESL teachers were gathered using questionnaires, which consist of Likert-scale items and open-ended questions. The teachers were sampled using purposive sampling method. The items and questions were developed based on the principles of the Community of Inquiry (CoI) framework, which focuses on social, cognitive and teaching presence. Data from the Likert-scaled items were analyzed using descriptive statistics while open-ended questions were coded thematically. The findings showed that teachers perceived the use of chatbots in giving feedback to their students as very helpful though some of them needed extra training on how to use them. They also thought chatbots can simulate an interaction cycle for students to practice the tar-get language. In addition, the teachers believed chatbots augmented a greater level of social presence, which eventually creates an environment for their students to be active. All in all, the findings provided valuable insights on the proper integration of chatbots in teaching and learning while gauging essential affordances and constraints of its use from ESL teachers’ perspective. International Association of Online Engineering (IAOE) 2021-10-26 Article PeerReviewed text en http://ir.unimas.my/id/eprint/36468/1/chatbots1.pdf Chuah, Kee Man and Muhammad, Kamarul Kabilan (2021) Teachers’ Views on The Use of Chatbots to Support English Language Teaching in a Mobile Environment. International Journal of Emerging Technologies in Learning (iJET), 16 (20). pp. 223-237. ISSN 1863-0383 https://online-journals.org/index.php/i-jet https://doi.org/10.3991/ijet.v16i20.24917
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic L Education (General)
LB Theory and practice of education
spellingShingle L Education (General)
LB Theory and practice of education
Chuah, Kee Man
Muhammad, Kamarul Kabilan
Teachers’ Views on The Use of Chatbots to Support English Language Teaching in a Mobile Environment
description The development in machine learning has allowed chatbots to be widely applied into educational settings. However, limited study has investigated teacher’s views on its usage for teaching and learning. This paper reports an exploratory study on English as a Second Language (ESL) teachers’ views with regards to the use of chatbots for their teaching and learning delivery in a mobile environment. Using survey research design, views from 142 ESL teachers were gathered using questionnaires, which consist of Likert-scale items and open-ended questions. The teachers were sampled using purposive sampling method. The items and questions were developed based on the principles of the Community of Inquiry (CoI) framework, which focuses on social, cognitive and teaching presence. Data from the Likert-scaled items were analyzed using descriptive statistics while open-ended questions were coded thematically. The findings showed that teachers perceived the use of chatbots in giving feedback to their students as very helpful though some of them needed extra training on how to use them. They also thought chatbots can simulate an interaction cycle for students to practice the tar-get language. In addition, the teachers believed chatbots augmented a greater level of social presence, which eventually creates an environment for their students to be active. All in all, the findings provided valuable insights on the proper integration of chatbots in teaching and learning while gauging essential affordances and constraints of its use from ESL teachers’ perspective.
format Article
author Chuah, Kee Man
Muhammad, Kamarul Kabilan
author_facet Chuah, Kee Man
Muhammad, Kamarul Kabilan
author_sort Chuah, Kee Man
title Teachers’ Views on The Use of Chatbots to Support English Language Teaching in a Mobile Environment
title_short Teachers’ Views on The Use of Chatbots to Support English Language Teaching in a Mobile Environment
title_full Teachers’ Views on The Use of Chatbots to Support English Language Teaching in a Mobile Environment
title_fullStr Teachers’ Views on The Use of Chatbots to Support English Language Teaching in a Mobile Environment
title_full_unstemmed Teachers’ Views on The Use of Chatbots to Support English Language Teaching in a Mobile Environment
title_sort teachers’ views on the use of chatbots to support english language teaching in a mobile environment
publisher International Association of Online Engineering (IAOE)
publishDate 2021
url http://ir.unimas.my/id/eprint/36468/1/chatbots1.pdf
http://ir.unimas.my/id/eprint/36468/
https://online-journals.org/index.php/i-jet
https://doi.org/10.3991/ijet.v16i20.24917
_version_ 1779443459802791936
score 13.211869

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