Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling
Total quality management (TQM) practices are one of the remarkable management initiatives adopted by the hotel industry to conserve the environment and ameliorate the quality of life while executing activities. Due to the existence of the value creation notion, economic value is no longer the only...
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| 言語: | English |
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Inderscience Enterprises Ltd.
2021
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| オンライン･アクセス: | http://ir.unimas.my/id/eprint/35777/1/ideology1.pdf http://ir.unimas.my/id/eprint/35777/ https://www.inderscience.com/info/inarticle.php?artid=116934 |
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my.unimas.ir.357772021-08-11T01:17:18Z http://ir.unimas.my/id/eprint/35777/ Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling Sin, Kit Yeng Muhammad Shahar, Jusoh Abbas, Mardani H Social Sciences (General) Total quality management (TQM) practices are one of the remarkable management initiatives adopted by the hotel industry to conserve the environment and ameliorate the quality of life while executing activities. Due to the existence of the value creation notion, economic value is no longer the only prerequisite assessing hotel sustainability performance, environmental and social aspects should also be considered when evaluating sustainability performance. The purpose of this study is to investigate the relationship between TQM practices and sustainability performance, taking into account the environmental, economic and social aspects. A questionnaire survey is conducted among 238 hotels with ISO 9001 certification in Malaysia. Structural equation modelling is employed to assess the relationship between TQM practices and sustainability performance. The findings of this study reveal that employee management has the most significant impact on sustainability performance. Hence, it is posited that the hotels in Malaysia are extremely concentrated on employee engagement in the implementation of TQM practices to accomplish sustainability objective. Inderscience Enterprises Ltd. 2021-07-28 Article PeerReviewed text en http://ir.unimas.my/id/eprint/35777/1/ideology1.pdf Sin, Kit Yeng and Muhammad Shahar, Jusoh and Abbas, Mardani (2021) Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling. International Journal of Productivity and Quality Management, 33 (3). pp. 311-335. https://www.inderscience.com/info/inarticle.php?artid=116934 10.1504/IJPQM.2020.10030543 |
| institution |
Universiti Malaysia Sarawak |
| building |
Centre for Academic Information Services (CAIS) |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Malaysia Sarawak |
| content_source |
UNIMAS Institutional Repository |
| url_provider |
http://ir.unimas.my/ |
| language |
English |
| topic |
H Social Sciences (General) |
| spellingShingle |
H Social Sciences (General) Sin, Kit Yeng Muhammad Shahar, Jusoh Abbas, Mardani Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling |
| description |
Total quality management (TQM) practices are one of the
remarkable management initiatives adopted by the hotel industry to conserve the environment and ameliorate the quality of life while executing activities. Due to the existence of the value creation notion, economic value is no longer the only prerequisite assessing hotel sustainability performance, environmental and social aspects should also be considered when evaluating sustainability performance. The purpose of this study is to investigate the relationship between TQM practices and sustainability performance, taking into account the
environmental, economic and social aspects. A questionnaire survey is conducted among 238 hotels with ISO 9001 certification in Malaysia. Structural equation modelling is employed to assess the relationship between
TQM practices and sustainability performance. The findings of this study reveal that employee management has the most significant impact on sustainability performance. Hence, it is posited that the hotels in Malaysia are extremely concentrated on employee engagement in the implementation of TQM practices to accomplish sustainability objective. |
| format |
Article |
| author |
Sin, Kit Yeng Muhammad Shahar, Jusoh Abbas, Mardani |
| author_facet |
Sin, Kit Yeng Muhammad Shahar, Jusoh Abbas, Mardani |
| author_sort |
Sin, Kit Yeng |
| title |
Assessing the ideology of total quality management
towards hotel sustainability performance: empirical
evidence using structural equation modelling |
| title_short |
Assessing the ideology of total quality management
towards hotel sustainability performance: empirical
evidence using structural equation modelling |
| title_full |
Assessing the ideology of total quality management
towards hotel sustainability performance: empirical
evidence using structural equation modelling |
| title_fullStr |
Assessing the ideology of total quality management
towards hotel sustainability performance: empirical
evidence using structural equation modelling |
| title_full_unstemmed |
Assessing the ideology of total quality management
towards hotel sustainability performance: empirical
evidence using structural equation modelling |
| title_sort |
assessing the ideology of total quality management
towards hotel sustainability performance: empirical
evidence using structural equation modelling |
| publisher |
Inderscience Enterprises Ltd. |
| publishDate |
2021 |
| url |
http://ir.unimas.my/id/eprint/35777/1/ideology1.pdf http://ir.unimas.my/id/eprint/35777/ https://www.inderscience.com/info/inarticle.php?artid=116934 |
| _version_ |
1707769259343478784 |
| score |
13.250246 |