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Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling

Total quality management (TQM) practices are one of the remarkable management initiatives adopted by the hotel industry to conserve the environment and ameliorate the quality of life while executing activities. Due to the existence of the value creation notion, economic value is no longer the only...

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Main Authors: Sin, Kit Yeng, Muhammad Shahar, Jusoh, Abbas, Mardani
Format: Article
Language:English
Published: Inderscience Enterprises Ltd. 2021
Subjects:
H Social Sciences (General)
Online Access:http://ir.unimas.my/id/eprint/35777/1/ideology1.pdf
http://ir.unimas.my/id/eprint/35777/
https://www.inderscience.com/info/inarticle.php?artid=116934
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spelling my.unimas.ir.357772021-08-11T01:17:18Z http://ir.unimas.my/id/eprint/35777/ Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling Sin, Kit Yeng Muhammad Shahar, Jusoh Abbas, Mardani H Social Sciences (General) Total quality management (TQM) practices are one of the remarkable management initiatives adopted by the hotel industry to conserve the environment and ameliorate the quality of life while executing activities. Due to the existence of the value creation notion, economic value is no longer the only prerequisite assessing hotel sustainability performance, environmental and social aspects should also be considered when evaluating sustainability performance. The purpose of this study is to investigate the relationship between TQM practices and sustainability performance, taking into account the environmental, economic and social aspects. A questionnaire survey is conducted among 238 hotels with ISO 9001 certification in Malaysia. Structural equation modelling is employed to assess the relationship between TQM practices and sustainability performance. The findings of this study reveal that employee management has the most significant impact on sustainability performance. Hence, it is posited that the hotels in Malaysia are extremely concentrated on employee engagement in the implementation of TQM practices to accomplish sustainability objective. Inderscience Enterprises Ltd. 2021-07-28 Article PeerReviewed text en http://ir.unimas.my/id/eprint/35777/1/ideology1.pdf Sin, Kit Yeng and Muhammad Shahar, Jusoh and Abbas, Mardani (2021) Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling. International Journal of Productivity and Quality Management, 33 (3). pp. 311-335. https://www.inderscience.com/info/inarticle.php?artid=116934 10.1504/IJPQM.2020.10030543
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Sin, Kit Yeng
Muhammad Shahar, Jusoh
Abbas, Mardani
Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling
description Total quality management (TQM) practices are one of the remarkable management initiatives adopted by the hotel industry to conserve the environment and ameliorate the quality of life while executing activities. Due to the existence of the value creation notion, economic value is no longer the only prerequisite assessing hotel sustainability performance, environmental and social aspects should also be considered when evaluating sustainability performance. The purpose of this study is to investigate the relationship between TQM practices and sustainability performance, taking into account the environmental, economic and social aspects. A questionnaire survey is conducted among 238 hotels with ISO 9001 certification in Malaysia. Structural equation modelling is employed to assess the relationship between TQM practices and sustainability performance. The findings of this study reveal that employee management has the most significant impact on sustainability performance. Hence, it is posited that the hotels in Malaysia are extremely concentrated on employee engagement in the implementation of TQM practices to accomplish sustainability objective.
format Article
author Sin, Kit Yeng
Muhammad Shahar, Jusoh
Abbas, Mardani
author_facet Sin, Kit Yeng
Muhammad Shahar, Jusoh
Abbas, Mardani
author_sort Sin, Kit Yeng
title Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling
title_short Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling
title_full Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling
title_fullStr Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling
title_full_unstemmed Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling
title_sort assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling
publisher Inderscience Enterprises Ltd.
publishDate 2021
url http://ir.unimas.my/id/eprint/35777/1/ideology1.pdf
http://ir.unimas.my/id/eprint/35777/
https://www.inderscience.com/info/inarticle.php?artid=116934
_version_ 1707769259343478784
score 13.211869

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