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Revisit Intention for Medical Services: An Investigation on Penang as a Medical Tourism Hub

This research investigates medical tourists' revisit intention formation by utilizing critical concepts of medical quality, service quality, effective communication, satisfaction, and price reasonableness. A survey was conducted via face-to-face questionnaires to medical tourists who had re...

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Main Authors: Yong, Siew-Pin, Goh, Yen-Nee, Ting, Mao-Seng, Janifer, Lunyai
Format: Article
Language:English
Published: Elsevier 2021
Subjects:
HJ Public Finance
HM Sociology
Online Access:http://ir.unimas.my/id/eprint/35700/1/majcafe1.pdf
http://ir.unimas.my/id/eprint/35700/
https://www.majcafe.com/2021/07/21/volume-26-2021/
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id my.unimas.ir.35700
record_format eprints
spelling my.unimas.ir.357002021-07-28T02:38:13Z http://ir.unimas.my/id/eprint/35700/ Revisit Intention for Medical Services: An Investigation on Penang as a Medical Tourism Hub Yong, Siew-Pin Goh, Yen-Nee Ting, Mao-Seng Janifer, Lunyai HJ Public Finance HM Sociology This research investigates medical tourists' revisit intention formation by utilizing critical concepts of medical quality, service quality, effective communication, satisfaction, and price reasonableness. A survey was conducted via face-to-face questionnaires to medical tourists who had received medical treatment or healthcare services at Penang hospitals. Perceived medical and service quality has significant associations affecting intentions to revisit hospitals, and satisfaction acted as a significant mediator between medical quality and satisfaction. However, the moderating role of price reasonableness is not supported. The implication of the Push and Pull Motivation Theory and practice are further discussed in this study. Elsevier 2021 Article PeerReviewed text en http://ir.unimas.my/id/eprint/35700/1/majcafe1.pdf Yong, Siew-Pin and Goh, Yen-Nee and Ting, Mao-Seng and Janifer, Lunyai (2021) Revisit Intention for Medical Services: An Investigation on Penang as a Medical Tourism Hub. MALAYSIAN JOURNAL OF CONSUMER AND FAMILY ECONOMICS, 26 (2021). pp. 127-157. ISSN 1511-2802 https://www.majcafe.com/2021/07/21/volume-26-2021/
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic HJ Public Finance
HM Sociology
spellingShingle HJ Public Finance
HM Sociology
Yong, Siew-Pin
Goh, Yen-Nee
Ting, Mao-Seng
Janifer, Lunyai
Revisit Intention for Medical Services: An Investigation on Penang as a Medical Tourism Hub
description This research investigates medical tourists' revisit intention formation by utilizing critical concepts of medical quality, service quality, effective communication, satisfaction, and price reasonableness. A survey was conducted via face-to-face questionnaires to medical tourists who had received medical treatment or healthcare services at Penang hospitals. Perceived medical and service quality has significant associations affecting intentions to revisit hospitals, and satisfaction acted as a significant mediator between medical quality and satisfaction. However, the moderating role of price reasonableness is not supported. The implication of the Push and Pull Motivation Theory and practice are further discussed in this study.
format Article
author Yong, Siew-Pin
Goh, Yen-Nee
Ting, Mao-Seng
Janifer, Lunyai
author_facet Yong, Siew-Pin
Goh, Yen-Nee
Ting, Mao-Seng
Janifer, Lunyai
author_sort Yong, Siew-Pin
title Revisit Intention for Medical Services: An Investigation on Penang as a Medical Tourism Hub
title_short Revisit Intention for Medical Services: An Investigation on Penang as a Medical Tourism Hub
title_full Revisit Intention for Medical Services: An Investigation on Penang as a Medical Tourism Hub
title_fullStr Revisit Intention for Medical Services: An Investigation on Penang as a Medical Tourism Hub
title_full_unstemmed Revisit Intention for Medical Services: An Investigation on Penang as a Medical Tourism Hub
title_sort revisit intention for medical services: an investigation on penang as a medical tourism hub
publisher Elsevier
publishDate 2021
url http://ir.unimas.my/id/eprint/35700/1/majcafe1.pdf
http://ir.unimas.my/id/eprint/35700/
https://www.majcafe.com/2021/07/21/volume-26-2021/
_version_ 1706961358480736256
score 13.211869

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