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FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU

The objective of the research was to analyse the factor that contribute to the customer’s satisfaction towards the quality of work of the Terengganu State Museum. The main focus of the research was to study the customer ratings on quality of work of the museum by measuring through external and inter...

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Main Author: SITI NURUL SYAHIRAH, CHE OTHMAN
Format: Thesis
Language:English
English
Published: Universiti Malaysia Sarawak, (UNIMAS) 2016
Subjects:
NK Decorative arts Applied arts Decoration and ornament
Online Access:http://ir.unimas.my/id/eprint/35010/1/FAKTOR%20PENDORONG%20KEPUASAN%20PELANGGAN%20TERHADAP%20KUALITI%20KERJA24pgs.pdf
http://ir.unimas.my/id/eprint/35010/4/Siti%20Nurul%20Syahirah.pdf
http://ir.unimas.my/id/eprint/35010/
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id my.unimas.ir.35010
record_format eprints
spelling my.unimas.ir.350102023-08-01T02:42:03Z http://ir.unimas.my/id/eprint/35010/ FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU SITI NURUL SYAHIRAH, CHE OTHMAN NK Decorative arts Applied arts Decoration and ornament The objective of the research was to analyse the factor that contribute to the customer’s satisfaction towards the quality of work of the Terengganu State Museum. The main focus of the research was to study the customer ratings on quality of work of the museum by measuring through external and internal factors. The method used was quantitative method, by using the survey form. The respondents were visitors to Terengganu State Museum. The finding, researchers concluded the key driver of the customer’s satisfaction was through internal factors of the museum, that involving physical factors, reliability, responsiveness, assurance and empathy. Universiti Malaysia Sarawak, (UNIMAS) 2016 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/35010/1/FAKTOR%20PENDORONG%20KEPUASAN%20PELANGGAN%20TERHADAP%20KUALITI%20KERJA24pgs.pdf text en http://ir.unimas.my/id/eprint/35010/4/Siti%20Nurul%20Syahirah.pdf SITI NURUL SYAHIRAH, CHE OTHMAN (2016) FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU. Masters thesis, UNIVERSITI MALAYSIA SARAWAK.
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
English
topic NK Decorative arts Applied arts Decoration and ornament
spellingShingle NK Decorative arts Applied arts Decoration and ornament
SITI NURUL SYAHIRAH, CHE OTHMAN
FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
description The objective of the research was to analyse the factor that contribute to the customer’s satisfaction towards the quality of work of the Terengganu State Museum. The main focus of the research was to study the customer ratings on quality of work of the museum by measuring through external and internal factors. The method used was quantitative method, by using the survey form. The respondents were visitors to Terengganu State Museum. The finding, researchers concluded the key driver of the customer’s satisfaction was through internal factors of the museum, that involving physical factors, reliability, responsiveness, assurance and empathy.
format Thesis
author SITI NURUL SYAHIRAH, CHE OTHMAN
author_facet SITI NURUL SYAHIRAH, CHE OTHMAN
author_sort SITI NURUL SYAHIRAH, CHE OTHMAN
title FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_short FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_full FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_fullStr FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_full_unstemmed FAKTOR PENDORONG KEPUASAN PELANGGAN TERHADAP KUALITI KERJA PIHAK MUZIUM NEGERI TERENGGANU
title_sort faktor pendorong kepuasan pelanggan terhadap kualiti kerja pihak muzium negeri terengganu
publisher Universiti Malaysia Sarawak, (UNIMAS)
publishDate 2016
url http://ir.unimas.my/id/eprint/35010/1/FAKTOR%20PENDORONG%20KEPUASAN%20PELANGGAN%20TERHADAP%20KUALITI%20KERJA24pgs.pdf
http://ir.unimas.my/id/eprint/35010/4/Siti%20Nurul%20Syahirah.pdf
http://ir.unimas.my/id/eprint/35010/
_version_ 1773547900474753024
score 13.211869

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