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SATISFACTION ON DELIVERY CARE SERVICES AMONG RURAL WOMEN IN SARAWAK, MALAYSIA: A CROSS-SECTIONAL COMMUNITY-BASED STUDY

The improvement of quality in maternity care services is an effective strategy to reduce maternal mortality. The utilisation of the maternity services and its satisfaction indirectly measure the quality of services. Thisstudy aimed to assess the level of satisfaction with delivery care and a...

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Main Authors: Deburra Peak, Ngadan, Md Mizanur, Rahman, Mohammad Taha, Arif
Format: Article
Language:English
Published: The Indonesian Journal of Public Health 2020
Subjects:
H Social Sciences (General)
R Medicine (General)
Online Access:http://ir.unimas.my/id/eprint/34189/1/SATISFACTION%20ON%20DELIVERY%20CARE%20SERVICES%20AMONG%20RURAL%20WOMEN%20IN%20SARAWAK%2C%20MALAYSIA%20A%20CROSS-SECTIONAL%20COMMUNITY-BASED%20STUDY.pdf
http://ir.unimas.my/id/eprint/34189/
https://e-journal.unair.ac.id/IJPH/article/view/12261
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spelling my.unimas.ir.341892021-02-02T01:26:58Z http://ir.unimas.my/id/eprint/34189/ SATISFACTION ON DELIVERY CARE SERVICES AMONG RURAL WOMEN IN SARAWAK, MALAYSIA: A CROSS-SECTIONAL COMMUNITY-BASED STUDY Deburra Peak, Ngadan Md Mizanur, Rahman Mohammad Taha, Arif H Social Sciences (General) R Medicine (General) The improvement of quality in maternity care services is an effective strategy to reduce maternal mortality. The utilisation of the maternity services and its satisfaction indirectly measure the quality of services. Thisstudy aimed to assess the level of satisfaction with delivery care and also to identify the factors influencing the satisfaction among women on the quality of delivery care services in Sarawak. A cross-sectional study was conducted in the threemain zones of Sarawak, Malaysia. A total of 1236 completed data were analysed. Data was collected using the validated Patient Satisfaction Questionnaire (PSQ-18, Short Form)by face to face interview. Data entry and analysis was done by SPSS version 22.0 software. A p-valueofless than 0.05 was consideredstatistically significant. A multinomial logistic regression analysis revealed that Bidayuh ethnics were 28.6% less likely to have good satisfaction with delivery care than the otherethnic groups.The respondents were 1.806 times more likely to have the average satisfaction and 1.972 times more likely to have good satisfaction on delivery care if a doctor attended the latter. Similarly, the respondents were 2.29 times highly satisfied if the out of pocket expenses were less than MYR 91.50 (US $21.73compared to 2.10 times in average satisfaction. Overall, the women were satisfied with the delivery care services. However, assessment of satisfaction with the services provided from the different level ofhealth care professionals needsto be explored to gain adeeper understanding of maternal care. The Indonesian Journal of Public Health 2020-08 Article PeerReviewed text en http://ir.unimas.my/id/eprint/34189/1/SATISFACTION%20ON%20DELIVERY%20CARE%20SERVICES%20AMONG%20RURAL%20WOMEN%20IN%20SARAWAK%2C%20MALAYSIA%20A%20CROSS-SECTIONAL%20COMMUNITY-BASED%20STUDY.pdf Deburra Peak, Ngadan and Md Mizanur, Rahman and Mohammad Taha, Arif (2020) SATISFACTION ON DELIVERY CARE SERVICES AMONG RURAL WOMEN IN SARAWAK, MALAYSIA: A CROSS-SECTIONAL COMMUNITY-BASED STUDY. The Indonesian Journal of Public Health, 15 (2). pp. 201-211. ISSN 2540-8836 https://e-journal.unair.ac.id/IJPH/article/view/12261 10.20473/ijph.vl15il.2020
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic H Social Sciences (General)
R Medicine (General)
spellingShingle H Social Sciences (General)
R Medicine (General)
Deburra Peak, Ngadan
Md Mizanur, Rahman
Mohammad Taha, Arif
SATISFACTION ON DELIVERY CARE SERVICES AMONG RURAL WOMEN IN SARAWAK, MALAYSIA: A CROSS-SECTIONAL COMMUNITY-BASED STUDY
description The improvement of quality in maternity care services is an effective strategy to reduce maternal mortality. The utilisation of the maternity services and its satisfaction indirectly measure the quality of services. Thisstudy aimed to assess the level of satisfaction with delivery care and also to identify the factors influencing the satisfaction among women on the quality of delivery care services in Sarawak. A cross-sectional study was conducted in the threemain zones of Sarawak, Malaysia. A total of 1236 completed data were analysed. Data was collected using the validated Patient Satisfaction Questionnaire (PSQ-18, Short Form)by face to face interview. Data entry and analysis was done by SPSS version 22.0 software. A p-valueofless than 0.05 was consideredstatistically significant. A multinomial logistic regression analysis revealed that Bidayuh ethnics were 28.6% less likely to have good satisfaction with delivery care than the otherethnic groups.The respondents were 1.806 times more likely to have the average satisfaction and 1.972 times more likely to have good satisfaction on delivery care if a doctor attended the latter. Similarly, the respondents were 2.29 times highly satisfied if the out of pocket expenses were less than MYR 91.50 (US $21.73compared to 2.10 times in average satisfaction. Overall, the women were satisfied with the delivery care services. However, assessment of satisfaction with the services provided from the different level ofhealth care professionals needsto be explored to gain adeeper understanding of maternal care.
format Article
author Deburra Peak, Ngadan
Md Mizanur, Rahman
Mohammad Taha, Arif
author_facet Deburra Peak, Ngadan
Md Mizanur, Rahman
Mohammad Taha, Arif
author_sort Deburra Peak, Ngadan
title SATISFACTION ON DELIVERY CARE SERVICES AMONG RURAL WOMEN IN SARAWAK, MALAYSIA: A CROSS-SECTIONAL COMMUNITY-BASED STUDY
title_short SATISFACTION ON DELIVERY CARE SERVICES AMONG RURAL WOMEN IN SARAWAK, MALAYSIA: A CROSS-SECTIONAL COMMUNITY-BASED STUDY
title_full SATISFACTION ON DELIVERY CARE SERVICES AMONG RURAL WOMEN IN SARAWAK, MALAYSIA: A CROSS-SECTIONAL COMMUNITY-BASED STUDY
title_fullStr SATISFACTION ON DELIVERY CARE SERVICES AMONG RURAL WOMEN IN SARAWAK, MALAYSIA: A CROSS-SECTIONAL COMMUNITY-BASED STUDY
title_full_unstemmed SATISFACTION ON DELIVERY CARE SERVICES AMONG RURAL WOMEN IN SARAWAK, MALAYSIA: A CROSS-SECTIONAL COMMUNITY-BASED STUDY
title_sort satisfaction on delivery care services among rural women in sarawak, malaysia: a cross-sectional community-based study
publisher The Indonesian Journal of Public Health
publishDate 2020
url http://ir.unimas.my/id/eprint/34189/1/SATISFACTION%20ON%20DELIVERY%20CARE%20SERVICES%20AMONG%20RURAL%20WOMEN%20IN%20SARAWAK%2C%20MALAYSIA%20A%20CROSS-SECTIONAL%20COMMUNITY-BASED%20STUDY.pdf
http://ir.unimas.my/id/eprint/34189/
https://e-journal.unair.ac.id/IJPH/article/view/12261
_version_ 1691736570553434112
score 13.211869

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