Exploring The Employee Engagement : A Case Study In Airport Operation Management Based In Sibu, Sarawak
This research is conducted to explore the importance of employee engagement in Airport Operation Management in Sibu. This research was fully designed by using qualitative method and case study have been adapted. Semi-structured interview has been conducted with 8th informants in order to collect...
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| Main Author: | |
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| Format: | Final Year Project Report |
| Language: | English English |
| Published: |
Universiti Malaysia Sarawak (UNIMAS)
2020
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/32321/2/Exploring%20The%20Employee%20Engagement%20-%2024%20pgs.pdf http://ir.unimas.my/id/eprint/32321/4/Trudia%20Ryanty.pdf http://ir.unimas.my/id/eprint/32321/ |
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| Summary: | This research is conducted to explore the importance of employee engagement in
Airport Operation Management in Sibu. This research was fully designed by using qualitative
method and case study have been adapted. Semi-structured interview has been conducted
with 8th informants in order to collect the data. All informants were recruited by using
purposive sampling. The findings indicated that majority of the informant experience
engagement if there is teamwork from all department when handling problems at the
workplace. Meanwhile, the informants also reported that they experience disengagement
when their effort are not being appreciated by the management which reduce their motivation
to perform the work beyond the standard requirement. This study also revealed the barriers
that inhibit employee engagement consist of burnout, unfairness performance evaluation and
not competent in performing the job assigned. Moreover, few organizational strategies that
suggested by the informant will contribute to the additional literature review. This study also
provides better understanding on the factor that contribute to employee engagement and
disengagement to the organization and HR practitioner. The findings of this study can
provide an input to HR practitioner to implement policies and initiates few engagement
activities while future researcher is recommended to integrate qualitative and quantitative
method as well as exploring on employee engagement at all airport operation management to
have better results. |
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