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Verbal Communication used by Cardiologist at National Heart Centre Malaysia

Issues regarding the relationship between doctors and patients have been discussed generally. Literature concerning the health care was based on the performance and patients’ view on the facility provided in the health care services. However, some issues identified on verbal communication used by th...

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Main Authors: Govindaraju, Vimala, Siti Zobidah, Omar
Format: Article
Language:English
Published: Human Resource Management Academic Research Society 2017
Subjects:
BF Psychology
P Philology. Linguistics
Online Access:http://ir.unimas.my/id/eprint/27304/1/Verbal%20Communication%20used%20by%20Cardiologist%20at%20National%20Heart%20Centre%20Malaysia%20-%20Copy.pdf
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spelling my.unimas.ir.273042023-10-31T03:19:53Z http://ir.unimas.my/id/eprint/27304/ Verbal Communication used by Cardiologist at National Heart Centre Malaysia Govindaraju, Vimala Siti Zobidah, Omar BF Psychology P Philology. Linguistics Issues regarding the relationship between doctors and patients have been discussed generally. Literature concerning the health care was based on the performance and patients’ view on the facility provided in the health care services. However, some issues identified on verbal communication used by the cardiologist in their daily career life. The objective of this paper is to focus on the verbal communication used by the cardiologists with their patients. This study uses qualitative methods and a phenomenological approach. A total of 15 cardiologists were interviewed. An in-depth interview and observation were used to study the verbal communication skills used by cardiologists in the National Heart Institute, Kuala Lumpur Malaysia. The researcher then transcribed the data verbatim and analysed it using ATLAS.ti7 software a allow coding the key themes, sub-themes, and interrelationships. The results of the study show that the verbal communication skills which are greeting and welcoming the patients; use the preferred language during the consultation session that will easily understand by the patients; give clear, supportive, and encouraging health care information in order to build good relationship with patients. Based on the results gained, it is recommended that doctor can be given training in improving and maintain verbal communication skills during the interactive session with their patients. Human Resource Management Academic Research Society 2017 Article PeerReviewed text en http://ir.unimas.my/id/eprint/27304/1/Verbal%20Communication%20used%20by%20Cardiologist%20at%20National%20Heart%20Centre%20Malaysia%20-%20Copy.pdf Govindaraju, Vimala and Siti Zobidah, Omar (2017) Verbal Communication used by Cardiologist at National Heart Centre Malaysia. International Journal of Academic Research in Business and Social Sciences, 7 (9). pp. 207-222. ISSN 2222-6990 http://hrmars.com/index.php/pages/detail/IJARBSS DOI: 10.6007/IJARBSS/v7-i9/3318
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic BF Psychology
P Philology. Linguistics
spellingShingle BF Psychology
P Philology. Linguistics
Govindaraju, Vimala
Siti Zobidah, Omar
Verbal Communication used by Cardiologist at National Heart Centre Malaysia
description Issues regarding the relationship between doctors and patients have been discussed generally. Literature concerning the health care was based on the performance and patients’ view on the facility provided in the health care services. However, some issues identified on verbal communication used by the cardiologist in their daily career life. The objective of this paper is to focus on the verbal communication used by the cardiologists with their patients. This study uses qualitative methods and a phenomenological approach. A total of 15 cardiologists were interviewed. An in-depth interview and observation were used to study the verbal communication skills used by cardiologists in the National Heart Institute, Kuala Lumpur Malaysia. The researcher then transcribed the data verbatim and analysed it using ATLAS.ti7 software a allow coding the key themes, sub-themes, and interrelationships. The results of the study show that the verbal communication skills which are greeting and welcoming the patients; use the preferred language during the consultation session that will easily understand by the patients; give clear, supportive, and encouraging health care information in order to build good relationship with patients. Based on the results gained, it is recommended that doctor can be given training in improving and maintain verbal communication skills during the interactive session with their patients.
format Article
author Govindaraju, Vimala
Siti Zobidah, Omar
author_facet Govindaraju, Vimala
Siti Zobidah, Omar
author_sort Govindaraju, Vimala
title Verbal Communication used by Cardiologist at National Heart Centre Malaysia
title_short Verbal Communication used by Cardiologist at National Heart Centre Malaysia
title_full Verbal Communication used by Cardiologist at National Heart Centre Malaysia
title_fullStr Verbal Communication used by Cardiologist at National Heart Centre Malaysia
title_full_unstemmed Verbal Communication used by Cardiologist at National Heart Centre Malaysia
title_sort verbal communication used by cardiologist at national heart centre malaysia
publisher Human Resource Management Academic Research Society
publishDate 2017
url http://ir.unimas.my/id/eprint/27304/1/Verbal%20Communication%20used%20by%20Cardiologist%20at%20National%20Heart%20Centre%20Malaysia%20-%20Copy.pdf
http://ir.unimas.my/id/eprint/27304/
http://hrmars.com/index.php/pages/detail/IJARBSS
_version_ 1781710389289943040
score 13.211869

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