Interpersonal Communication skill Barrier Faced by Cardiology Doctors at National Heart Centre Malaysia
Issues concerning on the health care especially the relationship between doctors and patients have been discussed broadly. Most of the researches concerning the health care were based on the behaviour and patients’ perception on the service provided in the health care services. The main objective...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Human Resource Management Academic Research Society
2016
|
| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/27303/1/Interpersonal%20Communication%20Skill%20Barrier%20Faced%20by%20Cardiology%20Doctors%20at%20National%20Heart%20-%20Copy.pdf http://ir.unimas.my/id/eprint/27303/ http://hrmars.com/index.php/pages/detail/IJARBSS |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | Issues concerning on the health care especially the relationship between doctors and patients
have been discussed broadly. Most of the researches concerning the health care were based
on the behaviour and patients’ perception on the service provided in the health care services.
The main objective of this paper is to focus on the barrier faced by the doctors in using
interpersonal communication skills (IPC) during interacting with their patients. This study uses
qualitative methods and a phenomenological approach was adopted in this research. A total of
15 cardiology doctors were interviewed. An in-depth interview and observation were used to
study the interpersonal communication skills used by doctors in National Heart Institute Kuala
Lumpur Malaysia. Researchers then transcribed the data verbatim and analysed it using
ATLAS.ti7 software in order to allow us to code the key themes, sub-themes and interrelationships. Results of the study show that the main IPC barriers are time and language which
interrelated with the consulting session of cardiology doctors with their patients. Based on the
results gained, it is recommended that doctor can be given training and skills in managing time
during the counselling session with their patients and the severe time limitation that doctors
work under. Through the training on time management during the consulting session, doctors
may more effectively and efficiently used their IPC with patients |
|---|