Staff View: Knowledge Management Process Capability and Organisational Performance of Manufacturing Small and Medium Enterprises in Malaysia: The Moderating Effect of Entrepreneurial Orientation

Knowledge Management Process Capability and Organisational Performance of Manufacturing Small and Medium Enterprises in Malaysia: The Moderating Effect of Entrepreneurial Orientation

In today’s increasingly globalised world, knowledge has become the key source of competitive advantage and organisational performance. Knowledge management (KM) has been acknowledged as an essential process for managing knowledge. Nevertheless, the literature relating to the KM process and performan...

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Main Author:	Ha, Shiaw-Tong
Format:	Thesis
Language:	English
Published:	Universiti Malaysia Sarawak (UNIMAS) 2019
Subjects:	HD28 Management. Industrial Management
Online Access:	http://ir.unimas.my/id/eprint/25241/3/Ha%20Shiaw.pdf http://ir.unimas.my/id/eprint/25241/
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id	my.unimas.ir.25241
record_format	eprints
spelling	my.unimas.ir.252412024-09-13T07:25:28Z http://ir.unimas.my/id/eprint/25241/ Knowledge Management Process Capability and Organisational Performance of Manufacturing Small and Medium Enterprises in Malaysia: The Moderating Effect of Entrepreneurial Orientation Ha, Shiaw-Tong HD28 Management. Industrial Management In today’s increasingly globalised world, knowledge has become the key source of competitive advantage and organisational performance. Knowledge management (KM) has been acknowledged as an essential process for managing knowledge. Nevertheless, the literature relating to the KM process and performance in small and medium enterprises (SMEs) is rather limited. The competitiveness of an organisation also depends on how likely the organisation to be proactive, risk-taking when facing new opportunities. Entrepreneurial orientation (EO) therefore plays an important role in helping Malaysian SMEs to enhance their organisational performance. The main objective of this study is to investigate and provide empirical evidence on the interrelationships between KM, EO, and organisational performance. This study attempts to examine whether KM dimensions are critical success factors for SMEs performance. This study also attempts to determine the moderating effect of EO on the relationship between KM and organisational performance. To achieve these objectives, the survey was conducted with a sample of 159 Malaysian manufacturing SMEs located in Selangor, Johor, and Sarawak. The analysis of the partial least squares structural equation modeling (PLS-SEM) reveals that KM dimensions are of importance in enhancing the organisational performance of Malaysian SMEs. Three of four KM dimensions: knowledge acquisition, knowledge conversion, and knowledge protection were found to be significantly and positively related to both financial and non-financial performance. Moreover, EO has been found to positively moderate the knowledge conversion and application in their relationships with non-financial and financial performance, respectively. The findings of this study contribute to scholars and practitioners by providing empirical evidence on the moderating effects of EO, and the impacts of KM dimensions on the organisational performance in the context of SMEs. Universiti Malaysia Sarawak (UNIMAS) 2019 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/25241/3/Ha%20Shiaw.pdf Ha, Shiaw-Tong (2019) Knowledge Management Process Capability and Organisational Performance of Manufacturing Small and Medium Enterprises in Malaysia: The Moderating Effect of Entrepreneurial Orientation. Masters thesis, Universiti Malaysia Sarawak.
institution	Universiti Malaysia Sarawak
building	Centre for Academic Information Services (CAIS)
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Malaysia Sarawak
content_source	UNIMAS Institutional Repository
url_provider	http://ir.unimas.my/
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Ha, Shiaw-Tong Knowledge Management Process Capability and Organisational Performance of Manufacturing Small and Medium Enterprises in Malaysia: The Moderating Effect of Entrepreneurial Orientation
description	In today’s increasingly globalised world, knowledge has become the key source of competitive advantage and organisational performance. Knowledge management (KM) has been acknowledged as an essential process for managing knowledge. Nevertheless, the literature relating to the KM process and performance in small and medium enterprises (SMEs) is rather limited. The competitiveness of an organisation also depends on how likely the organisation to be proactive, risk-taking when facing new opportunities. Entrepreneurial orientation (EO) therefore plays an important role in helping Malaysian SMEs to enhance their organisational performance. The main objective of this study is to investigate and provide empirical evidence on the interrelationships between KM, EO, and organisational performance. This study attempts to examine whether KM dimensions are critical success factors for SMEs performance. This study also attempts to determine the moderating effect of EO on the relationship between KM and organisational performance. To achieve these objectives, the survey was conducted with a sample of 159 Malaysian manufacturing SMEs located in Selangor, Johor, and Sarawak. The analysis of the partial least squares structural equation modeling (PLS-SEM) reveals that KM dimensions are of importance in enhancing the organisational performance of Malaysian SMEs. Three of four KM dimensions: knowledge acquisition, knowledge conversion, and knowledge protection were found to be significantly and positively related to both financial and non-financial performance. Moreover, EO has been found to positively moderate the knowledge conversion and application in their relationships with non-financial and financial performance, respectively. The findings of this study contribute to scholars and practitioners by providing empirical evidence on the moderating effects of EO, and the impacts of KM dimensions on the organisational performance in the context of SMEs.
format	Thesis
author	Ha, Shiaw-Tong
author_facet	Ha, Shiaw-Tong
author_sort	Ha, Shiaw-Tong
title	Knowledge Management Process Capability and Organisational Performance of Manufacturing Small and Medium Enterprises in Malaysia: The Moderating Effect of Entrepreneurial Orientation
title_short	Knowledge Management Process Capability and Organisational Performance of Manufacturing Small and Medium Enterprises in Malaysia: The Moderating Effect of Entrepreneurial Orientation
title_full	Knowledge Management Process Capability and Organisational Performance of Manufacturing Small and Medium Enterprises in Malaysia: The Moderating Effect of Entrepreneurial Orientation
title_fullStr	Knowledge Management Process Capability and Organisational Performance of Manufacturing Small and Medium Enterprises in Malaysia: The Moderating Effect of Entrepreneurial Orientation
title_full_unstemmed	Knowledge Management Process Capability and Organisational Performance of Manufacturing Small and Medium Enterprises in Malaysia: The Moderating Effect of Entrepreneurial Orientation
title_sort	knowledge management process capability and organisational performance of manufacturing small and medium enterprises in malaysia: the moderating effect of entrepreneurial orientation
publisher	Universiti Malaysia Sarawak (UNIMAS)
publishDate	2019
url	http://ir.unimas.my/id/eprint/25241/3/Ha%20Shiaw.pdf http://ir.unimas.my/id/eprint/25241/
_version_	1811600316339060736
score	13.211869

Knowledge Management Process Capability and Organisational Performance of Manufacturing Small and Medium Enterprises in Malaysia: The Moderating Effect of Entrepreneurial Orientation

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