Faktor-faktor yang mempengaruhi keberkesanan amalan pengurusan kualiti menyeluruh (TQM) terhadap pekerja sokongan di sektor telekomunikasi
The purpose of this study was to highlight the factors that influence the effectiveness of TQM implementation among supportive workers in telecommunication sector. The factors that contribute to the effectiveness consist of continuous improvement, empowerment, teamwork and customer focus. The study...
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| Format: | Final Year Project Report |
| Language: | English English |
| Published: |
Universiti Malaysia Sarawak (UNIMAS)
2005
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| Online Access: | http://ir.unimas.my/id/eprint/23720/1/Faktor-faktor%20yang%20mempengaruhi%20keberkesanan%20amalan%20Pengurusan%20Kualiti...%2824%20pgs%29.pdf http://ir.unimas.my/id/eprint/23720/4/Noresmawati.pdf http://ir.unimas.my/id/eprint/23720/ |
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