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The relationship between organisational factors and user satisfaction in using employee self-service system

This research was conducted for the purpose of identifying the relationship between selected organisational factors and user satisfaction in Llsing employce self-service system (ESS). The factors that have been chosen are top management suppOl1, user involvement and information system planning. This...

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Main Author: Nurul Hayati, Binti Abu Bakar.
Format: Final Year Project Report
Language:English
Published: Universiti Malaysia Sarawak (UNIMAS) 2009
Subjects:
HD Industries. Land use. Labor
Online Access:http://ir.unimas.my/id/eprint/19965/8/Nurul%20Hayati%20Binti%20Abu%20Bakar%20%28fulltext%29.pdf
http://ir.unimas.my/id/eprint/19965/
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spelling my.unimas.ir.199652024-01-23T07:33:17Z http://ir.unimas.my/id/eprint/19965/ The relationship between organisational factors and user satisfaction in using employee self-service system Nurul Hayati, Binti Abu Bakar. HD Industries. Land use. Labor This research was conducted for the purpose of identifying the relationship between selected organisational factors and user satisfaction in Llsing employce self-service system (ESS). The factors that have been chosen are top management suppOl1, user involvement and information system planning. This study was done at Universiti Malaysia Sarawak (UNIMAS), Kota Samarahan, Sarawak. Survey questionnaire was used as research instrument for data collection in which the validity and reliability of all items in the questionnaire have been tested using a pilot study. 91 support staffs from UNIMAS were randomly selected as a sample of this study. Data was analysed Llsing Statistical Package for Social Science (SPSS) version 17.0. The result from Pearson Correlation test showed that all factors namely top management support (r = 0.633, p = 0.000), user involvement (r = 0.694, p = 0.000) and information system planning (r = 0.582, p = 0.000) have a significant relationship with user satisfaction in using the ESS. Meanwhile, Multiple Regression analysis which was used to identify the dominant factor of this studv illustrated that user involvement is the dominant factor which contribute the mos; to user satisfaction (R2 = 0.538, Jl = 0.536). As for conclusion, top management suppor1, user involvement and information system planning are proved to contribute in user satisfaction of llsing the ESS. Universiti Malaysia Sarawak (UNIMAS) 2009 Final Year Project Report NonPeerReviewed text en http://ir.unimas.my/id/eprint/19965/8/Nurul%20Hayati%20Binti%20Abu%20Bakar%20%28fulltext%29.pdf Nurul Hayati, Binti Abu Bakar. (2009) The relationship between organisational factors and user satisfaction in using employee self-service system. [Final Year Project Report] (Unpublished)
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic HD Industries. Land use. Labor
spellingShingle HD Industries. Land use. Labor
Nurul Hayati, Binti Abu Bakar.
The relationship between organisational factors and user satisfaction in using employee self-service system
description This research was conducted for the purpose of identifying the relationship between selected organisational factors and user satisfaction in Llsing employce self-service system (ESS). The factors that have been chosen are top management suppOl1, user involvement and information system planning. This study was done at Universiti Malaysia Sarawak (UNIMAS), Kota Samarahan, Sarawak. Survey questionnaire was used as research instrument for data collection in which the validity and reliability of all items in the questionnaire have been tested using a pilot study. 91 support staffs from UNIMAS were randomly selected as a sample of this study. Data was analysed Llsing Statistical Package for Social Science (SPSS) version 17.0. The result from Pearson Correlation test showed that all factors namely top management support (r = 0.633, p = 0.000), user involvement (r = 0.694, p = 0.000) and information system planning (r = 0.582, p = 0.000) have a significant relationship with user satisfaction in using the ESS. Meanwhile, Multiple Regression analysis which was used to identify the dominant factor of this studv illustrated that user involvement is the dominant factor which contribute the mos; to user satisfaction (R2 = 0.538, Jl = 0.536). As for conclusion, top management suppor1, user involvement and information system planning are proved to contribute in user satisfaction of llsing the ESS.
format Final Year Project Report
author Nurul Hayati, Binti Abu Bakar.
author_facet Nurul Hayati, Binti Abu Bakar.
author_sort Nurul Hayati, Binti Abu Bakar.
title The relationship between organisational factors and user satisfaction in using employee self-service system
title_short The relationship between organisational factors and user satisfaction in using employee self-service system
title_full The relationship between organisational factors and user satisfaction in using employee self-service system
title_fullStr The relationship between organisational factors and user satisfaction in using employee self-service system
title_full_unstemmed The relationship between organisational factors and user satisfaction in using employee self-service system
title_sort relationship between organisational factors and user satisfaction in using employee self-service system
publisher Universiti Malaysia Sarawak (UNIMAS)
publishDate 2009
url http://ir.unimas.my/id/eprint/19965/8/Nurul%20Hayati%20Binti%20Abu%20Bakar%20%28fulltext%29.pdf
http://ir.unimas.my/id/eprint/19965/
_version_ 1789430288740253696
score 13.244745

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