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HRD domain in the service science discipline: developing interdisciplinary professionals

Purpose – The purpose of this paper is to identify critical components for service science curricula that address the unique competency needs of the service sector. Design/methodology/approach – The method for this investigation included a comprehensive review, analysis, and synthesis of service...

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Main Authors: Dickson, Donna, Noveski, Igor, Hana, Hamidi
Format: E-Article
Language:English
Published: Emerald Group Publishing Limited 2011
Subjects:
HC Economic History and Conditions
Online Access:http://ir.unimas.my/id/eprint/16686/1/HRD%20domain%20in%20the%20service%20science%20dicipline%20%28abstract%29.pdf
http://ir.unimas.my/id/eprint/16686/
http://www.emeraldinsight.com/doi/full/10.1108/03090591111150086
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spelling my.unimas.ir.166862017-06-16T07:21:39Z http://ir.unimas.my/id/eprint/16686/ HRD domain in the service science discipline: developing interdisciplinary professionals Dickson, Donna Noveski, Igor Hana, Hamidi HC Economic History and Conditions Purpose – The purpose of this paper is to identify critical components for service science curricula that address the unique competency needs of the service sector. Design/methodology/approach – The method for this investigation included a comprehensive review, analysis, and synthesis of service science, as well as service science management and engineering (SSME) related literature. As human capital is of unique importance in this business sector, particular emphasis was placed on examining the need for human resource development-related content in service science curricula. Findings – Expansion of the services sector globally has been unprecedented. “Some analysts predict that by 2020, services will account for 50 percent of world trade” (Downe et al.). Yet a global shortage of graduates with the skills needed for success in service sector jobs has been forecast. Compounding this talent shortage is the relatively small number of degree programs available to prepare professionals for service sector jobs. Because the growth in the service sector has outpaced improvements in productivity, quality, and innovation, and there is a lack of skilled talent to address these challenges, increasing attention is being placed on service science curricula. Originality/value – Given the economic importance of, and current deficiencies in, the service sector it is poised to make a significant impact by improving service science education. Emerald Group Publishing Limited 2011 E-Article PeerReviewed text en http://ir.unimas.my/id/eprint/16686/1/HRD%20domain%20in%20the%20service%20science%20dicipline%20%28abstract%29.pdf Dickson, Donna and Noveski, Igor and Hana, Hamidi (2011) HRD domain in the service science discipline: developing interdisciplinary professionals. Journal of European Industrial Training, 35 (6). pp. 540-557. ISSN 0309-0590 http://www.emeraldinsight.com/doi/full/10.1108/03090591111150086 DOI 10.1108/03090591111150086
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic HC Economic History and Conditions
spellingShingle HC Economic History and Conditions
Dickson, Donna
Noveski, Igor
Hana, Hamidi
HRD domain in the service science discipline: developing interdisciplinary professionals
description Purpose – The purpose of this paper is to identify critical components for service science curricula that address the unique competency needs of the service sector. Design/methodology/approach – The method for this investigation included a comprehensive review, analysis, and synthesis of service science, as well as service science management and engineering (SSME) related literature. As human capital is of unique importance in this business sector, particular emphasis was placed on examining the need for human resource development-related content in service science curricula. Findings – Expansion of the services sector globally has been unprecedented. “Some analysts predict that by 2020, services will account for 50 percent of world trade” (Downe et al.). Yet a global shortage of graduates with the skills needed for success in service sector jobs has been forecast. Compounding this talent shortage is the relatively small number of degree programs available to prepare professionals for service sector jobs. Because the growth in the service sector has outpaced improvements in productivity, quality, and innovation, and there is a lack of skilled talent to address these challenges, increasing attention is being placed on service science curricula. Originality/value – Given the economic importance of, and current deficiencies in, the service sector it is poised to make a significant impact by improving service science education.
format E-Article
author Dickson, Donna
Noveski, Igor
Hana, Hamidi
author_facet Dickson, Donna
Noveski, Igor
Hana, Hamidi
author_sort Dickson, Donna
title HRD domain in the service science discipline: developing interdisciplinary professionals
title_short HRD domain in the service science discipline: developing interdisciplinary professionals
title_full HRD domain in the service science discipline: developing interdisciplinary professionals
title_fullStr HRD domain in the service science discipline: developing interdisciplinary professionals
title_full_unstemmed HRD domain in the service science discipline: developing interdisciplinary professionals
title_sort hrd domain in the service science discipline: developing interdisciplinary professionals
publisher Emerald Group Publishing Limited
publishDate 2011
url http://ir.unimas.my/id/eprint/16686/1/HRD%20domain%20in%20the%20service%20science%20dicipline%20%28abstract%29.pdf
http://ir.unimas.my/id/eprint/16686/
http://www.emeraldinsight.com/doi/full/10.1108/03090591111150086
_version_ 1644512428116934656
score 13.211869

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