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A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research

This study was based on the assumptions that the current hotline service could be improved to render it more effective. It assumed that different complainants have different perception of good/excellent service and their needs and expectations may very with time. It also assumed that the effectivene...

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Bibliographic Details
Main Author: Loh,, Elizabeth.
Format: Thesis
Language:English
Published: 1998
Subjects:
HD Industries. Land use. Labor
Online Access:http://ir.unimas.my/id/eprint/16346/3/A%20study%20of%20the%20hotline%20complaint%20service%20in%20Kuching%20City%20South%20Council%20with%20a%20view%20ot%20making%20it%20more%20effective%20through%20action%20research%20%28fulltext%29.pdf
http://ir.unimas.my/id/eprint/16346/
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spelling my.unimas.ir.163462023-03-09T08:34:53Z http://ir.unimas.my/id/eprint/16346/ A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research Loh,, Elizabeth. HD Industries. Land use. Labor This study was based on the assumptions that the current hotline service could be improved to render it more effective. It assumed that different complainants have different perception of good/excellent service and their needs and expectations may very with time. It also assumed that the effectiveness of the hotline might be influenced by the lack of service culture in the organization. The study was exploratory in nature using research. It is therefore assumed that the data collected and analyzed were valid reliable. 1998 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/16346/3/A%20study%20of%20the%20hotline%20complaint%20service%20in%20Kuching%20City%20South%20Council%20with%20a%20view%20ot%20making%20it%20more%20effective%20through%20action%20research%20%28fulltext%29.pdf Loh,, Elizabeth. (1998) A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research. Masters thesis, Universiti Malaysia Sarawak, (UNIMAS).
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic HD Industries. Land use. Labor
spellingShingle HD Industries. Land use. Labor
Loh,, Elizabeth.
A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
description This study was based on the assumptions that the current hotline service could be improved to render it more effective. It assumed that different complainants have different perception of good/excellent service and their needs and expectations may very with time. It also assumed that the effectiveness of the hotline might be influenced by the lack of service culture in the organization. The study was exploratory in nature using research. It is therefore assumed that the data collected and analyzed were valid reliable.
format Thesis
author Loh,, Elizabeth.
author_facet Loh,, Elizabeth.
author_sort Loh,, Elizabeth.
title A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
title_short A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
title_full A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
title_fullStr A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
title_full_unstemmed A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
title_sort study of the hotline complaint service in kuching city south council with a view ot making it more effective through action research
publishDate 1998
url http://ir.unimas.my/id/eprint/16346/3/A%20study%20of%20the%20hotline%20complaint%20service%20in%20Kuching%20City%20South%20Council%20with%20a%20view%20ot%20making%20it%20more%20effective%20through%20action%20research%20%28fulltext%29.pdf
http://ir.unimas.my/id/eprint/16346/
_version_ 1761623517768450048
score 13.211869

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