Conventions of Malaysian Grocery Store Service Encounters
The study aims to describe the conventions of the Malaysian model of service encounters and contrast them to the model proposed by Halliday/Hasan (1985) by focusing on interactions between Chinese service providers and customers from different ethnic groups in a grocery store. A total of 120 service...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Hermes (Denmark)
2015
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/14285/1/Conventions%20of%20Malaysian%20Grocery%20Store%20Service%20Encounters%20%28abstract%29.pdf http://ir.unimas.my/id/eprint/14285/ https://www.researchgate.net/publication/294140119_Conventions_of_Malaysian_Grocery_Store_Service_Encounters |
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