HCI Practices in Malaysia: A Reflection of ICT Professionals’ Perspective
Although Human Computer Interaction (HCI) has been practised by Western countries over the last 40 years, very little is known about how HCI is being incorporated in Malaysian practices. We undertook a 12-week ethnographical study aimed at revealing HCI perceptions at different managerial levels...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/14163/1/HCI%20practices%20in%20malaysia%20%28abstract%29.pdf http://ir.unimas.my/id/eprint/14163/ http://dx.doi.org/10.1109/ITSIM.2010.5561470 |
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| Summary: | Although Human Computer Interaction (HCI) has been
practised by Western countries over the last 40 years, very little is
known about how HCI is being incorporated in Malaysian
practices. We undertook a 12-week ethnographical study aimed at
revealing HCI perceptions at different managerial levels in
Information and Communication Technology (ICT) departments
and agencies in Malaysia. We describe and discuss the factors that
either drive or impede technology managers towards HCI
awareness, based on the nature of ICT-related/software
development in Malaysia. The result of the study indicates that the
developers and corporations’ overall perception of HCI is
influenced by their national and organizational culture. The lack of
emphasis on usable interface design and scarce information
regarding user studies and evaluation are major concerns. Within
this context of developing countries, the difficulty of creating HCI
awareness and adopting usability may be due to the complexity of
the government’s bureaucracy systems. We suggest that
stakeholders and policy makers such as the Malaysian
Communications and Multimedia Commission (MCMC) and the
Malaysian Administrative Modernization and Management
Planning Unit (MAMPU) are more relevant in influencing and/or
reinforcing the incorporation of HCI in the workplace and
enhancing the usability of the products and software created in the
organization at the managerial level. |
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