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Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users

Providing quality and meaningful experiences to the users are vital particularly with the devices that users are familiar with. Usability issues should be discarded before the systems/designs are deployed to the users. In this study, we compared the usability issues found by expert and novice users...

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Main Authors: Mohd Kamal, Othman, Fadhullah, Mahudin, Cassandra Henry, Ahaguk, Muhd Farhan, Abdul Rahman
Format: Proceeding
Language:English
Published: 2015
Subjects:
T Technology (General)
Online Access:http://ir.unimas.my/id/eprint/10705/1/NO%2081%20Mobile%20guide%20technologies%20%28smartphone%20apps%29%20%28abstract%29.pdf
http://ir.unimas.my/id/eprint/10705/
http://ieeexplore.ieee.org/xpl/articleDetails.jsp?reload=true&arnumber=7002708
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spelling my.unimas.ir.107052023-03-15T02:21:25Z http://ir.unimas.my/id/eprint/10705/ Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users Mohd Kamal, Othman Fadhullah, Mahudin Cassandra Henry, Ahaguk Muhd Farhan, Abdul Rahman T Technology (General) Providing quality and meaningful experiences to the users are vital particularly with the devices that users are familiar with. Usability issues should be discarded before the systems/designs are deployed to the users. In this study, we compared the usability issues found by expert and novice users using Collaborative Heuristic Evaluation (CHE). This study was carried out with 6 experts and 9 novice users. There are 3 different mobile guides used in this study, 2 were designed to be used in museum and another mobile guide was designed to be used at a tourist attraction. Results showed that expert users found significantly more heuristic problems than novice users during the CHE procedure across the 3 different mobile guides (smartphone apps). On the other hand, there were heuristic problems found by the novices that were not noticeable to the expert. 2015 Proceeding PeerReviewed text en http://ir.unimas.my/id/eprint/10705/1/NO%2081%20Mobile%20guide%20technologies%20%28smartphone%20apps%29%20%28abstract%29.pdf Mohd Kamal, Othman and Fadhullah, Mahudin and Cassandra Henry, Ahaguk and Muhd Farhan, Abdul Rahman (2015) Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users. In: 3rd International Conference on User Science and Engineering (i-USEr), 2-5 Sept. 2014, Shah Alam. http://ieeexplore.ieee.org/xpl/articleDetails.jsp?reload=true&arnumber=7002708
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Mohd Kamal, Othman
Fadhullah, Mahudin
Cassandra Henry, Ahaguk
Muhd Farhan, Abdul Rahman
Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users
description Providing quality and meaningful experiences to the users are vital particularly with the devices that users are familiar with. Usability issues should be discarded before the systems/designs are deployed to the users. In this study, we compared the usability issues found by expert and novice users using Collaborative Heuristic Evaluation (CHE). This study was carried out with 6 experts and 9 novice users. There are 3 different mobile guides used in this study, 2 were designed to be used in museum and another mobile guide was designed to be used at a tourist attraction. Results showed that expert users found significantly more heuristic problems than novice users during the CHE procedure across the 3 different mobile guides (smartphone apps). On the other hand, there were heuristic problems found by the novices that were not noticeable to the expert.
format Proceeding
author Mohd Kamal, Othman
Fadhullah, Mahudin
Cassandra Henry, Ahaguk
Muhd Farhan, Abdul Rahman
author_facet Mohd Kamal, Othman
Fadhullah, Mahudin
Cassandra Henry, Ahaguk
Muhd Farhan, Abdul Rahman
author_sort Mohd Kamal, Othman
title Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users
title_short Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users
title_full Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users
title_fullStr Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users
title_full_unstemmed Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users
title_sort mobile guide technologies (smartphone apps): collaborative heuristic evaluation (che) with expert and novice users
publishDate 2015
url http://ir.unimas.my/id/eprint/10705/1/NO%2081%20Mobile%20guide%20technologies%20%28smartphone%20apps%29%20%28abstract%29.pdf
http://ir.unimas.my/id/eprint/10705/
http://ieeexplore.ieee.org/xpl/articleDetails.jsp?reload=true&arnumber=7002708
_version_ 1761623514958266368
score 13.211869

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