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Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices

The purpose of conducting of this study is to investigate on the perceptions of Support Staff I of Chief Minister Department (Kuching) on the factors such as employees perceptions towards Total Quality Management (TQM), management commitment and leadership, employee knowledge on TQM and employees...

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Main Author: Agnes, Sabang
Format: Thesis
Language:English
Published: Universiti Malaysia Sarawak, (UNIMAS) 2011
Subjects:
H Social Sciences (General)
Online Access:http://ir.unimas.my/id/eprint/10362/1/Agnes%20Sabang%20ft.pdf
http://ir.unimas.my/id/eprint/10362/
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spelling my.unimas.ir.103622023-03-29T00:42:37Z http://ir.unimas.my/id/eprint/10362/ Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices Agnes, Sabang H Social Sciences (General) The purpose of conducting of this study is to investigate on the perceptions of Support Staff I of Chief Minister Department (Kuching) on the factors such as employees perceptions towards Total Quality Management (TQM), management commitment and leadership, employee knowledge on TQM and employees' involvement in TQM activities that affect TQM practices. Questionnaires are used as an instrument to collect the data from a sample of 177 respondents. Perception Index is be used to measure the respondent's perception on TQM) Chi-Square is used to test the statistical significance of the observed association in cross tabulation in order to determine whether a systematic association exists between the two variables. Pearson Correlation Coefficient is used to test the significance of the relationship between Perceptions of Support Staff I and factors affecting TQM practices (e.g. employees perceptions towards TQM, management commitment and leadership, employee knowledge on TQM and employees' involvement in TQM activities). It is revealed in this study that majority of the staffs have positive perceptions on TQM. Chi-Square test finding discloses that distribution of respondent perceptions towards TQM and factors affecting TQM practices is significantly different. Pearson Correlation shows that there is relationship between distribution of respondent perceptions and social demographic factors (gender, age, race, level of education and years of services). It indicates that demographic factors have moderate relationship with staff perceptions. Recommendation are made based on the finding which takes into consideration the important role played by the employees in the organization. Universiti Malaysia Sarawak, (UNIMAS) 2011 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/10362/1/Agnes%20Sabang%20ft.pdf Agnes, Sabang (2011) Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices. Masters thesis, Universiti Malaysia Sarawak, UNIMAS.
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Agnes, Sabang
Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
description The purpose of conducting of this study is to investigate on the perceptions of Support Staff I of Chief Minister Department (Kuching) on the factors such as employees perceptions towards Total Quality Management (TQM), management commitment and leadership, employee knowledge on TQM and employees' involvement in TQM activities that affect TQM practices. Questionnaires are used as an instrument to collect the data from a sample of 177 respondents. Perception Index is be used to measure the respondent's perception on TQM) Chi-Square is used to test the statistical significance of the observed association in cross tabulation in order to determine whether a systematic association exists between the two variables. Pearson Correlation Coefficient is used to test the significance of the relationship between Perceptions of Support Staff I and factors affecting TQM practices (e.g. employees perceptions towards TQM, management commitment and leadership, employee knowledge on TQM and employees' involvement in TQM activities). It is revealed in this study that majority of the staffs have positive perceptions on TQM. Chi-Square test finding discloses that distribution of respondent perceptions towards TQM and factors affecting TQM practices is significantly different. Pearson Correlation shows that there is relationship between distribution of respondent perceptions and social demographic factors (gender, age, race, level of education and years of services). It indicates that demographic factors have moderate relationship with staff perceptions. Recommendation are made based on the finding which takes into consideration the important role played by the employees in the organization.
format Thesis
author Agnes, Sabang
author_facet Agnes, Sabang
author_sort Agnes, Sabang
title Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
title_short Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
title_full Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
title_fullStr Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
title_full_unstemmed Perceptions of support staff I of Chief Minister department (Kuching) on the factors affecting total quality management practices
title_sort perceptions of support staff i of chief minister department (kuching) on the factors affecting total quality management practices
publisher Universiti Malaysia Sarawak, (UNIMAS)
publishDate 2011
url http://ir.unimas.my/id/eprint/10362/1/Agnes%20Sabang%20ft.pdf
http://ir.unimas.my/id/eprint/10362/
_version_ 1761675221085978624
score 13.211869

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