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The Relationship between Affective Commitment, Perceived Organizational Support and Organizational Citizenship Behavior in Private Enterprises

Organisational citizenship behavior (OCB) continues to be a significant and fascinating phenomenon for organisations in the face of swift changes within dynamic business environment. This study examines the factors influencing (OCB) among employees in private high-tech enterprises in Guangzhou, Chin...

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Main Author: Yiting, Yang
Format: Thesis
Language:English
English
English
Published: Universiti Malaysia Sarawak 2024
Subjects:
HB Economic Theory
Online Access:http://ir.unimas.my/id/eprint/47376/6/DSVA%20Yang%20Yiting.pdf
http://ir.unimas.my/id/eprint/47376/4/Yang%20Yiting%20%2824%20pgs%29.pdf
http://ir.unimas.my/id/eprint/47376/5/Yang%20Yiting%20Fulltext.pdf
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spelling my.unimas.ir-473762025-02-25T07:25:12Z http://ir.unimas.my/id/eprint/47376/ The Relationship between Affective Commitment, Perceived Organizational Support and Organizational Citizenship Behavior in Private Enterprises Yiting, Yang HB Economic Theory Organisational citizenship behavior (OCB) continues to be a significant and fascinating phenomenon for organisations in the face of swift changes within dynamic business environment. This study examines the factors influencing (OCB) among employees in private high-tech enterprises in Guangzhou, China. Despite being considered a mature concept, not much is known about the associations of perceived organizational support (POS), affective commitment (AC), and OCB in dynamic fast-paced working environment. Therefore, this study aims to investigate the impact of POS and AC on OCB. It also investigates the effect of POS on AC, and the mediating role of AC between POS and OCB. Employing a quantitative research approach, data were collected from a sample of 398 employees. Data analysis, conducted using SPSS version 27, yielded several key findings. First, both POS and AC positively influence OCB; second, POS has a positive effect on AC; and third, AC partially mediates the relationship between POS and OCB. These findings underscore that strengthening POS and fostering AC among employees enhances job satisfaction and motivation but also reduces turnover rates. This aids in talent attraction and retention, boosting organizational competitiveness, and fostering OCB. These insights offer valuable guidance for human resource practitioners and policymakers in designing effective workplace policies. The study concludes that OCB development remains critical to modern private enterprises’ growth. Future research is encouraged to explore additional dimensions of OCB and their complex interactions with AC, to expand the sample to other major provinces in China, to conduct qualitative studies focusing on OCB among younger employees, and to employ longitudinal methods for deeper insights. Universiti Malaysia Sarawak 2024-01-01 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/47376/6/DSVA%20Yang%20Yiting.pdf text en http://ir.unimas.my/id/eprint/47376/4/Yang%20Yiting%20%2824%20pgs%29.pdf text en http://ir.unimas.my/id/eprint/47376/5/Yang%20Yiting%20Fulltext.pdf Yiting, Yang (2024) The Relationship between Affective Commitment, Perceived Organizational Support and Organizational Citizenship Behavior in Private Enterprises. Masters thesis, Universiti Malaysia Sarawak.
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
English
English
topic HB Economic Theory
spellingShingle HB Economic Theory
Yiting, Yang
The Relationship between Affective Commitment, Perceived Organizational Support and Organizational Citizenship Behavior in Private Enterprises
description Organisational citizenship behavior (OCB) continues to be a significant and fascinating phenomenon for organisations in the face of swift changes within dynamic business environment. This study examines the factors influencing (OCB) among employees in private high-tech enterprises in Guangzhou, China. Despite being considered a mature concept, not much is known about the associations of perceived organizational support (POS), affective commitment (AC), and OCB in dynamic fast-paced working environment. Therefore, this study aims to investigate the impact of POS and AC on OCB. It also investigates the effect of POS on AC, and the mediating role of AC between POS and OCB. Employing a quantitative research approach, data were collected from a sample of 398 employees. Data analysis, conducted using SPSS version 27, yielded several key findings. First, both POS and AC positively influence OCB; second, POS has a positive effect on AC; and third, AC partially mediates the relationship between POS and OCB. These findings underscore that strengthening POS and fostering AC among employees enhances job satisfaction and motivation but also reduces turnover rates. This aids in talent attraction and retention, boosting organizational competitiveness, and fostering OCB. These insights offer valuable guidance for human resource practitioners and policymakers in designing effective workplace policies. The study concludes that OCB development remains critical to modern private enterprises’ growth. Future research is encouraged to explore additional dimensions of OCB and their complex interactions with AC, to expand the sample to other major provinces in China, to conduct qualitative studies focusing on OCB among younger employees, and to employ longitudinal methods for deeper insights.
format Thesis
author Yiting, Yang
author_facet Yiting, Yang
author_sort Yiting, Yang
title The Relationship between Affective Commitment, Perceived Organizational Support and Organizational Citizenship Behavior in Private Enterprises
title_short The Relationship between Affective Commitment, Perceived Organizational Support and Organizational Citizenship Behavior in Private Enterprises
title_full The Relationship between Affective Commitment, Perceived Organizational Support and Organizational Citizenship Behavior in Private Enterprises
title_fullStr The Relationship between Affective Commitment, Perceived Organizational Support and Organizational Citizenship Behavior in Private Enterprises
title_full_unstemmed The Relationship between Affective Commitment, Perceived Organizational Support and Organizational Citizenship Behavior in Private Enterprises
title_sort relationship between affective commitment, perceived organizational support and organizational citizenship behavior in private enterprises
publisher Universiti Malaysia Sarawak
publishDate 2024
url http://ir.unimas.my/id/eprint/47376/6/DSVA%20Yang%20Yiting.pdf
http://ir.unimas.my/id/eprint/47376/4/Yang%20Yiting%20%2824%20pgs%29.pdf
http://ir.unimas.my/id/eprint/47376/5/Yang%20Yiting%20Fulltext.pdf
http://ir.unimas.my/id/eprint/47376/
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score 13.244413

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