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Customer service in IIM Lucknow Library

International Conference On Libraries (ICOL) 2007, 31st October - 2nd November 2007 organized by Universiti Sains Malaysia (USM) with the coorperation of Librarians Association of Malaysia at Gurney Hotel, Penang.

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Bibliographic Details
Main Authors: Ganguly, Shantanu, Gupta, K. Dinesh, Assoc. Prof.
Format: Working Paper
Language:English
Published: Universiti Sains Malaysia 2010
Subjects:
Customer services
Library
IIM-Lucknow Library
Customer satisfaction
International Conference On Libraries (ICOL)
Online Access:http://dspace.unimap.edu.my/xmlui/handle/123456789/9772
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spelling my.unimap-97722010-10-11T15:08:40Z Customer service in IIM Lucknow Library Ganguly, Shantanu Gupta, K. Dinesh, Assoc. Prof. Customer services Library IIM-Lucknow Library Customer satisfaction International Conference On Libraries (ICOL) International Conference On Libraries (ICOL) 2007, 31st October - 2nd November 2007 organized by Universiti Sains Malaysia (USM) with the coorperation of Librarians Association of Malaysia at Gurney Hotel, Penang. Information is user-driven, its quality and timely availability significantly contributes in affectivity and efficiency of decision-making process. Successful libraries and information services have demonstrated the real value of customer service. Therefore, a strong customer services programme in library and information centers brings out quality service for their clienteles resulting into increased customer base. Customer service underlines everything done in the library, from structuring, process to the methods employed to make information available to users. An explicit customer service plan gives an opportunity to evaluate the service, design, delivery and outcomes. The effective customer service establishes sustainable communication between the library and the users which ultimately helps in creating customer loyalty and long-term relationships. 2010-10-11T02:43:08Z 2010-10-11T02:43:08Z 2007-10-31 Working Paper p.1-15 http://hdl.handle.net/123456789/9772 en International Conference On Libraries (ICOL) 2007 Universiti Sains Malaysia Perpustakaan
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Customer services
Library
IIM-Lucknow Library
Customer satisfaction
International Conference On Libraries (ICOL)
spellingShingle Customer services
Library
IIM-Lucknow Library
Customer satisfaction
International Conference On Libraries (ICOL)
Ganguly, Shantanu
Gupta, K. Dinesh, Assoc. Prof.
Customer service in IIM Lucknow Library
description International Conference On Libraries (ICOL) 2007, 31st October - 2nd November 2007 organized by Universiti Sains Malaysia (USM) with the coorperation of Librarians Association of Malaysia at Gurney Hotel, Penang.
format Working Paper
author Ganguly, Shantanu
Gupta, K. Dinesh, Assoc. Prof.
author_facet Ganguly, Shantanu
Gupta, K. Dinesh, Assoc. Prof.
author_sort Ganguly, Shantanu
title Customer service in IIM Lucknow Library
title_short Customer service in IIM Lucknow Library
title_full Customer service in IIM Lucknow Library
title_fullStr Customer service in IIM Lucknow Library
title_full_unstemmed Customer service in IIM Lucknow Library
title_sort customer service in iim lucknow library
publisher Universiti Sains Malaysia
publishDate 2010
url http://dspace.unimap.edu.my/xmlui/handle/123456789/9772
_version_ 1643789631429279744
score 13.211869

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