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A methodology for developing a self-assessment tool to measure quality performance in organizations (a Malaysian perspective)

This paper summarises the development methodology that uses the assessment criteria of two national quality awards namely, the Malcolm Baldrige National Quality Award and Deming Prize as a basis for creating a self-assessment tool to measure quality performance in an organization. Self-assessment...

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Main Authors: Subari, Khairanum, Leeng Sze, Koay
Format: Article
Language:English
Published: Universiti Kuala Lumpur 2010
Subjects:
Self-assessment tool
MBNQA
Deming Prize
Online Access:http://dspace.unimap.edu.my/xmlui/handle/123456789/9239
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spelling my.unimap-92392010-08-30T05:40:21Z A methodology for developing a self-assessment tool to measure quality performance in organizations (a Malaysian perspective) Subari, Khairanum Leeng Sze, Koay Self-assessment tool MBNQA Deming Prize This paper summarises the development methodology that uses the assessment criteria of two national quality awards namely, the Malcolm Baldrige National Quality Award and Deming Prize as a basis for creating a self-assessment tool to measure quality performance in an organization. Self-assessment is an important tool in any organization since it can be utilized anytime and by anybody in the organization to evaluate past and existing performance and as a guide for future continuous improvement. Too much reliance on a third party assessment is time consuming and expensive. This assessment tool could be used for evaluating quality efforts for both local or multinational companies based on Malaysian working culture to strive for a world class quality. "Thinking Globally, Acting Locally" is adopted as one of the most important ingredients to enable the Malaysian companies especially Small, Medium Industries (SME's), as main players in the global arena. 2010-08-30T05:40:21Z 2010-08-30T05:40:21Z 1999 Article http://hdl.handle.net/123456789/9239 en Universiti Kuala Lumpur
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Self-assessment tool
MBNQA
Deming Prize
spellingShingle Self-assessment tool
MBNQA
Deming Prize
Subari, Khairanum
Leeng Sze, Koay
A methodology for developing a self-assessment tool to measure quality performance in organizations (a Malaysian perspective)
description This paper summarises the development methodology that uses the assessment criteria of two national quality awards namely, the Malcolm Baldrige National Quality Award and Deming Prize as a basis for creating a self-assessment tool to measure quality performance in an organization. Self-assessment is an important tool in any organization since it can be utilized anytime and by anybody in the organization to evaluate past and existing performance and as a guide for future continuous improvement. Too much reliance on a third party assessment is time consuming and expensive. This assessment tool could be used for evaluating quality efforts for both local or multinational companies based on Malaysian working culture to strive for a world class quality. "Thinking Globally, Acting Locally" is adopted as one of the most important ingredients to enable the Malaysian companies especially Small, Medium Industries (SME's), as main players in the global arena.
format Article
author Subari, Khairanum
Leeng Sze, Koay
author_facet Subari, Khairanum
Leeng Sze, Koay
author_sort Subari, Khairanum
title A methodology for developing a self-assessment tool to measure quality performance in organizations (a Malaysian perspective)
title_short A methodology for developing a self-assessment tool to measure quality performance in organizations (a Malaysian perspective)
title_full A methodology for developing a self-assessment tool to measure quality performance in organizations (a Malaysian perspective)
title_fullStr A methodology for developing a self-assessment tool to measure quality performance in organizations (a Malaysian perspective)
title_full_unstemmed A methodology for developing a self-assessment tool to measure quality performance in organizations (a Malaysian perspective)
title_sort methodology for developing a self-assessment tool to measure quality performance in organizations (a malaysian perspective)
publisher Universiti Kuala Lumpur
publishDate 2010
url http://dspace.unimap.edu.my/xmlui/handle/123456789/9239
_version_ 1643788386277785600
score 13.222552

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