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The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices

Doctor of Philosophy in Management

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Bibliographic Details
Main Author: Hana', Mohammad Hasan Arrfou'
Other Authors: Mohammad Harith, Amlus, Dr.
Format: Thesis
Language:English
Published: Universiti Malaysia Perlis (UniMAP) 2017
Subjects:
Quality management
Supply chain management
Total quality management
Online Access:http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78211
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spelling my.unimap-782112023-03-23T07:12:53Z The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices Hana', Mohammad Hasan Arrfou' Mohammad Harith, Amlus, Dr. Muhammad Shahar, Jusoh, Assoc. Prof. Dr. Quality management Supply chain management Total quality management Doctor of Philosophy in Management The main objectives of this study are to examine the integration of total quality management and supply chain management practices as a new approach, and to examine the mediating role of lean manufacturing practices and the moderating role of technological capabilities in the effects of leadership and strategic planning (LSP), employees involvement and commitment (EIC), information technology system (ITS), supplier relationship (SR), continues improvement and innovation (CII), customer focus (CF) as a viable practices after integration on operational performance (OP) of manufacturing industries in Jordan (JMIs). Data were collected from the JMIs that listed in Amman stock exchange which practicing total quality management, supply chain management systems and lean manufacturing practices using a cross-sectional study design. This study chose 55 firms randomly, and questionnaires were distributed and collected through the personallyadministered method. Partial Least Squares Structural Equation Modelling (PLS-SEM) was used to test the study hypotheses. This study finds that LSP, EIC, SR, CII, ITS and CF are important integration practices of total quality management and supply chain management for the OP of JMIs. The findings reveal that lean manufacturing practices of JMIs depends on the degree of LSP, EIC, ITS, SR, and CF of the firm. It is expected CII would improve a firm‘s practicability to lean manufacturing, but the finding of this study does not support this expectation CII negatively influences OP. Interestingly, the results further show that with better lean manufacturing practices, LSP, EIC, ITS, SR, CII and CF influence OP. Furthermore, technological capabilities does not have a significant moderating influence on the paths between LSP and OP, EIC and OP, ITS and OP, SR and OP, CII and OP and CF and OP. The results of this study provide important insights to policy-makers and researchers to further understand the effect of the integration of total quality management and supply chain management practices on operational performance. JMIs should emphasize on LSP, EIC, SR, CII, ITS and CF; however, it is important to note that overconcentration on CII may result in lower practicability of lean manufacturing. Policymakers should encourage JMIs to improve their quality and supply chain systems which may improve their product and service quality with lower cost. Lastly, limitations of the current study and avenues for future research are discussed. 2017 2023-03-23T07:10:16Z 2023-03-23T07:10:16Z Thesis http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78211 en Universiti Malaysia Perlis (UniMAP) Universiti Malaysia Perlis (UniMAP) School of Business Innovation and Technopreneurship
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Quality management
Supply chain management
Total quality management
spellingShingle Quality management
Supply chain management
Total quality management
Hana', Mohammad Hasan Arrfou'
The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
description Doctor of Philosophy in Management
author2 Mohammad Harith, Amlus, Dr.
author_facet Mohammad Harith, Amlus, Dr.
Hana', Mohammad Hasan Arrfou'
format Thesis
author Hana', Mohammad Hasan Arrfou'
author_sort Hana', Mohammad Hasan Arrfou'
title The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
title_short The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
title_full The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
title_fullStr The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
title_full_unstemmed The effect of integration practices of total quality management and supply chain management on operational performance: The roles of technological capabilities and lean manufacturing practices
title_sort effect of integration practices of total quality management and supply chain management on operational performance: the roles of technological capabilities and lean manufacturing practices
publisher Universiti Malaysia Perlis (UniMAP)
publishDate 2017
url http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78211
_version_ 1772813094217580544
score 13.222552

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