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Preliminary study on the perception of E-Wallets usage by Malaysian online users

Link to publisher's homepage at https://ijbt.unimap.edu.my

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Main Author: Nur Amalina Diyana, Suhaimi
Other Authors: nuramalinadiyana@graduate.utm.my
Format: Article
Language:English
Published: School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) 2021
Subjects:
Cashless
E-Wallets
Malaysians
Online users
Perception
Online Access:http://dspace.unimap.edu.my:80/xmlui/handle/123456789/70406
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spelling my.unimap-704062021-03-23T00:42:51Z Preliminary study on the perception of E-Wallets usage by Malaysian online users Nur Amalina Diyana, Suhaimi nuramalinadiyana@graduate.utm.my Cashless E-Wallets Malaysians Online users Perception Link to publisher's homepage at https://ijbt.unimap.edu.my E-wallet is a cashless payment method performed through applications. With wider accessibility to the Internet, the usage of e-wallets has increased and is believed to continuously grow among Malaysians. This preliminary study has been conducted on Malaysian online users to explore (i) background of Malaysian e-wallet users, (ii) their level of awareness, and (iii) their preference and perception on the usage of e-wallets in daily life. The self-administered survey through Google Form has been adapted based on two different surveys conducted by previous researchers. The convenience sampling method has been used so participation in the study is voluntary. A total of 119 responses from online users were collected, which found that 74% of the respondents know and use e-wallets. Majority of the users prefer to use it to pay for food and beverages. Other than that, based on the relationship testing between the users’ intention to continue to use an e-wallet, it depends on the benefit offered by the provider. They are likely to recommend the e-wallet platform to their relatives based on the perceived easiness factors. It is also determined by the other groups of respondents that the main reason for them not using e-wallets is due to the concerned that it will lead to transaction fraud. In conclusion, it is crucial for e-wallet providers in Malaysia to continuously improve their services by identifying and fulfilling the needs of their users to ensure their sustainability in the fintech industry. 2021-03-23T00:42:51Z 2021-03-23T00:42:51Z 2021-02 Article International Journal of Business and Technopreneurship, vol.11(1), 2021, pages 41-50 2231-7090 (printed) 2232-1543 (online) http://dspace.unimap.edu.my:80/xmlui/handle/123456789/70406 https://ijbt.unimap.edu.my en School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Cashless
E-Wallets
Malaysians
Online users
Perception
spellingShingle Cashless
E-Wallets
Malaysians
Online users
Perception
Nur Amalina Diyana, Suhaimi
Preliminary study on the perception of E-Wallets usage by Malaysian online users
description Link to publisher's homepage at https://ijbt.unimap.edu.my
author2 nuramalinadiyana@graduate.utm.my
author_facet nuramalinadiyana@graduate.utm.my
Nur Amalina Diyana, Suhaimi
format Article
author Nur Amalina Diyana, Suhaimi
author_sort Nur Amalina Diyana, Suhaimi
title Preliminary study on the perception of E-Wallets usage by Malaysian online users
title_short Preliminary study on the perception of E-Wallets usage by Malaysian online users
title_full Preliminary study on the perception of E-Wallets usage by Malaysian online users
title_fullStr Preliminary study on the perception of E-Wallets usage by Malaysian online users
title_full_unstemmed Preliminary study on the perception of E-Wallets usage by Malaysian online users
title_sort preliminary study on the perception of e-wallets usage by malaysian online users
publisher School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
publishDate 2021
url http://dspace.unimap.edu.my:80/xmlui/handle/123456789/70406
_version_ 1698698724020060160
score 13.222552

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