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Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals

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Main Authors: Kaltume, Mohammed Kamselem, Muhammad Shaheer Nuhu, Amina, Muhammad Liman
Other Authors: Cal2mekam@yahoo.com
Format: Article
Language:English
Published: School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) 2021
Subjects:
Competence
Meaning
Organizational commitment
Service quality delivery
Online Access:http://dspace.unimap.edu.my:80/xmlui/handle/123456789/69223
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id my.unimap-69223
record_format dspace
spelling my.unimap-692232021-01-04T01:01:31Z Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals Kaltume, Mohammed Kamselem Muhammad Shaheer Nuhu Amina, Muhammad Liman Cal2mekam@yahoo.com Competence Meaning Organizational commitment Service quality delivery Link to publisher's homepage at https://ijbt.unimap.edu.my The objective of this study is to examine the relationship between Employee Empowerment (EE) and Service Quality Delivery (SQD) with Organizational Commitment (OC) as a moderator in the context of the public hospitals in North-western Nigeria. Data was collected through a questionnaire with a sample of nurse’s respondents. PLS-SEM algorithm and bootstrap techniques were used to analyse the measurement model and structural model for the direct and indirect relationships between EE and SQD; including OC variables as a moderator variable. The results indicated that meaningfulness and competence were significantly related to SQD. However, the moderating role of OC on the relationship between meaningfulness, competence and SQD is not significantly established. Hence, public hospitals need to focus on recognising, understanding, and implementing EE, thereby, enhancing employee nurses’ ability to achieving higher SQD. Management also needs to encourage and train their nursing employees to display discretion in their commitments. 2021-01-04T01:01:31Z 2021-01-04T01:01:31Z 2020-10 Article International Journal of Business and Technopreneurship, vol.10(3), 2020, pages 309-322 2231-7090 (printed) 2232-1543 (online) http://dspace.unimap.edu.my:80/xmlui/handle/123456789/69223 en School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Competence
Meaning
Organizational commitment
Service quality delivery
spellingShingle Competence
Meaning
Organizational commitment
Service quality delivery
Kaltume, Mohammed Kamselem
Muhammad Shaheer Nuhu
Amina, Muhammad Liman
Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals
description Link to publisher's homepage at https://ijbt.unimap.edu.my
author2 Cal2mekam@yahoo.com
author_facet Cal2mekam@yahoo.com
Kaltume, Mohammed Kamselem
Muhammad Shaheer Nuhu
Amina, Muhammad Liman
format Article
author Kaltume, Mohammed Kamselem
Muhammad Shaheer Nuhu
Amina, Muhammad Liman
author_sort Kaltume, Mohammed Kamselem
title Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals
title_short Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals
title_full Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals
title_fullStr Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals
title_full_unstemmed Employee empowerment and service quality delivery: Moderating role of organizational commitment among nursing staff of Nigerian Public Hospitals
title_sort employee empowerment and service quality delivery: moderating role of organizational commitment among nursing staff of nigerian public hospitals
publisher School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP)
publishDate 2021
url http://dspace.unimap.edu.my:80/xmlui/handle/123456789/69223
_version_ 1698698575436840960
score 13.222552

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