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Bus operation, quality service and the role of bus provider and driver

Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis.

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Bibliographic Details
Main Authors: Munzilah, Md. Rohani, Wijeyesekera, Devapriya Chitral, Ahmad Tarmizi, Abd. Karim
Other Authors: munzilah@uthm.edu.my
Format: Working Paper
Language:English
Published: Malaysian Technical Universities Network (MTUN) 2013
Subjects:
Bus operation
Bus provider
Bus driver
Quality service
Online Access:http://dspace.unimap.edu.my/xmlui/handle/123456789/30440
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id my.unimap-30440
record_format dspace
spelling my.unimap-304402013-12-11T11:52:46Z Bus operation, quality service and the role of bus provider and driver Munzilah, Md. Rohani Wijeyesekera, Devapriya Chitral Ahmad Tarmizi, Abd. Karim munzilah@uthm.edu.my devapriya@uthm.edu.my tarmizi@uthm.edu.my Bus operation Bus provider Bus driver Quality service Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis. This paper outlined the important role played by public transport to meet the demand of business and social life. The paper reviewed the type of bus services, quality of service in the bus operation that influences the passenger decision and also the role of bus provider and bus driver. An improved understanding of the bus operation is important for a well managed bus services. Maintaining a high standard of quality in service and performance is of paramount importance to encourage people to make public transport their preferred choice. 2013-12-11T11:52:46Z 2013-12-11T11:52:46Z 2012-11-20 Working Paper p. 493-502 http://hdl.handle.net/123456789/30440 en Proceedings of the Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012; Malaysian Technical Universities Network (MTUN)
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Bus operation
Bus provider
Bus driver
Quality service
spellingShingle Bus operation
Bus provider
Bus driver
Quality service
Munzilah, Md. Rohani
Wijeyesekera, Devapriya Chitral
Ahmad Tarmizi, Abd. Karim
Bus operation, quality service and the role of bus provider and driver
description Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis.
author2 munzilah@uthm.edu.my
author_facet munzilah@uthm.edu.my
Munzilah, Md. Rohani
Wijeyesekera, Devapriya Chitral
Ahmad Tarmizi, Abd. Karim
format Working Paper
author Munzilah, Md. Rohani
Wijeyesekera, Devapriya Chitral
Ahmad Tarmizi, Abd. Karim
author_sort Munzilah, Md. Rohani
title Bus operation, quality service and the role of bus provider and driver
title_short Bus operation, quality service and the role of bus provider and driver
title_full Bus operation, quality service and the role of bus provider and driver
title_fullStr Bus operation, quality service and the role of bus provider and driver
title_full_unstemmed Bus operation, quality service and the role of bus provider and driver
title_sort bus operation, quality service and the role of bus provider and driver
publisher Malaysian Technical Universities Network (MTUN)
publishDate 2013
url http://dspace.unimap.edu.my/xmlui/handle/123456789/30440
_version_ 1643795535794012160
score 13.211869

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