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Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework

Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis.

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Bibliographic Details
Main Authors: Abdul Talib, Bon, Prof. Dr., Esam M.A., Mustafa
Other Authors: talibon@gmail.com
Format: Working Paper
Language:English
Published: Malaysian Technical Universities Network (MTUN) 2013
Subjects:
TQM
Innovation
Relationship
Service organization
Online Access:http://dspace.unimap.edu.my/xmlui/handle/123456789/27362
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id my.unimap-27362
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spelling my.unimap-273622013-08-05T00:55:27Z Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework Abdul Talib, Bon, Prof. Dr. Esam M.A., Mustafa talibon@gmail.com esam.badi@gmail.com TQM Innovation Relationship Service organization Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis. Purpose of this paper is to review the literature on the relationship between total quality management TQM and innovation in services organization, and to develop a research conceptual framework on this relationship. The most recent studies investigated the TQM-innovation relationship and involved service industries in its scope have been reviewed. A discussion on the TQM practices in service organization is presented and conceptual framework and model are proposed. 2013-08-05T00:55:27Z 2013-08-05T00:55:27Z 2012-11-20 Working Paper p. 195-207 http://hdl.handle.net/123456789/27362 en Proceeding of the Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 Malaysian Technical Universities Network (MTUN)
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic TQM
Innovation
Relationship
Service organization
spellingShingle TQM
Innovation
Relationship
Service organization
Abdul Talib, Bon, Prof. Dr.
Esam M.A., Mustafa
Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework
description Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis.
author2 talibon@gmail.com
author_facet talibon@gmail.com
Abdul Talib, Bon, Prof. Dr.
Esam M.A., Mustafa
format Working Paper
author Abdul Talib, Bon, Prof. Dr.
Esam M.A., Mustafa
author_sort Abdul Talib, Bon, Prof. Dr.
title Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework
title_short Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework
title_full Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework
title_fullStr Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework
title_full_unstemmed Impact of total quality management on innovation in service organizations: Literature review and new conceptual framework
title_sort impact of total quality management on innovation in service organizations: literature review and new conceptual framework
publisher Malaysian Technical Universities Network (MTUN)
publishDate 2013
url http://dspace.unimap.edu.my/xmlui/handle/123456789/27362
_version_ 1643795235951607808
score 13.211869

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