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An improvement to the performance measurement system of the logistics operation

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Main Authors: Khairur Rijal, Jamaludin, Hayati @ Habibah, Abdul Talib, Tan, Chiaw Hooi
Other Authors: khairur@citycampus.utm.my
Format: Article
Language:English
Published: The Institution of Engineers, Malaysia 2011
Subjects:
Key Performance Indicators
Logistics operation
Operations management
Performance management
Online Access:http://dspace.unimap.edu.my/xmlui/handle/123456789/13660
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id my.unimap-13660
record_format dspace
spelling my.unimap-136602011-09-04T07:21:06Z An improvement to the performance measurement system of the logistics operation Khairur Rijal, Jamaludin Hayati @ Habibah, Abdul Talib Tan, Chiaw Hooi khairur@citycampus.utm.my Key Performance Indicators Logistics operation Operations management Performance management Link to publisher's homepage at http://www.myiem.org.my/ Performance measurement is critical to the success of any organisation because it creates awareness to the competition between members in the organisation. Logistics and supply chain management has become common practices across all industries. However, the topic of Logistics Performance Measurement does not receive adequate attention therein. A good performance measurement system is a necessity for a company to grow and sustain industry leadership. The paper presents the research report studied at one of the largest gas manufacturer in Malaysia. The study is to understand the existing logistics operation performance measurement system practiced in the company in terms of delivery service, delivery reliability, delivery service measurement, safety aspects, productivity management and, distribution cost management. Beside that, the study will also identify the drawbacks and suggests improvements in line with the world class practices. The scope of the study is focusing on analysing the current practice performance measurement system which related with safety, productivity, costs and delivery reliability. Management analysis tools such as Competitive Profile Matrix, Gap analysis, SWOT analysis, Pareto analysis and Key Performance Indicators have been used in the study. These tools are used as a foundation for developing the overall performance measurement system that measures every department’s performance. 2011-09-04T07:21:05Z 2011-09-04T07:21:05Z 2007-06 Article The Journal of the Institution of Engineers, Malaysia, vol. 68(2), 2007, pages 41-46 0126-513X http://www.myiem.org.my/content/iem_journal_2007-178.aspx http://hdl.handle.net/123456789/13660 en The Institution of Engineers, Malaysia
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Key Performance Indicators
Logistics operation
Operations management
Performance management
spellingShingle Key Performance Indicators
Logistics operation
Operations management
Performance management
Khairur Rijal, Jamaludin
Hayati @ Habibah, Abdul Talib
Tan, Chiaw Hooi
An improvement to the performance measurement system of the logistics operation
description Link to publisher's homepage at http://www.myiem.org.my/
author2 khairur@citycampus.utm.my
author_facet khairur@citycampus.utm.my
Khairur Rijal, Jamaludin
Hayati @ Habibah, Abdul Talib
Tan, Chiaw Hooi
format Article
author Khairur Rijal, Jamaludin
Hayati @ Habibah, Abdul Talib
Tan, Chiaw Hooi
author_sort Khairur Rijal, Jamaludin
title An improvement to the performance measurement system of the logistics operation
title_short An improvement to the performance measurement system of the logistics operation
title_full An improvement to the performance measurement system of the logistics operation
title_fullStr An improvement to the performance measurement system of the logistics operation
title_full_unstemmed An improvement to the performance measurement system of the logistics operation
title_sort improvement to the performance measurement system of the logistics operation
publisher The Institution of Engineers, Malaysia
publishDate 2011
url http://dspace.unimap.edu.my/xmlui/handle/123456789/13660
_version_ 1643790949198856192
score 13.211869

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