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Emergence of Personal Knowledge Networks in Agent-mediated PKM Processes: A Qualitative Analysis in Malaysian Context

Personal knowledge networks have been primarily conceived by researchers with regard to the inter-firm knowledge sources between organisations, where networks are informal and personal. Instead of looking at the organisational context, some researchers investigate the intra-firm aspects at persona...

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Main Authors: Shahrinaz Ismail, Mohd Sharifuddin Ahmad
Format:
Published: 2012
Subjects:
Personal knowledge networks;
Personal knowledge management;
Organisational knowledge management
Software agent technology
Online Access:http://ir.unikl.edu.my/jspui/handle/123456789/1070
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spelling my.unikl.ir-10702012-07-12T06:03:08Z Emergence of Personal Knowledge Networks in Agent-mediated PKM Processes: A Qualitative Analysis in Malaysian Context Shahrinaz Ismail Mohd Sharifuddin Ahmad Personal knowledge networks; Personal knowledge management; Organisational knowledge management Software agent technology Personal knowledge networks have been primarily conceived by researchers with regard to the inter-firm knowledge sources between organisations, where networks are informal and personal. Instead of looking at the organisational context, some researchers investigate the intra-firm aspects at personal level of organisational knowledge networks, where knowledge management processes start and end. In a recent study on agent-mediated personal knowledge management (PKM) processes, an interview survey has been conducted to investigate the needs of organisations in tapping the personal knowledge networks among the employees by understanding the processes of managing knowledge at personal level. It also attempts to justify the knowledge sources for agent-mediation that are not only characterised by the usual knowledge repositories and databases, but also the knowledge experts within and outside of an organisation. The survey covers two main industries in Mala ysia, which are Service and Education, in which the sampling of experts for respondents is made on these two industries. This paper analyses and discusses the results of this interview survey, to contribute to the domain of agent technology in mediating the human knowledge worker’s PKM processes. It then recommends future works in modelling the bottom-up approach of PKM-OKM, where personal knowledge networks manifest the organisational knowledge management with the help of software agents. 2012-07-12T06:03:08Z 2012-07-12T06:03:08Z 2012-07-12 http://ir.unikl.edu.my/jspui/handle/123456789/1070
institution Universiti Kuala Lumpur
building UniKL Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Kuala Lumpur
content_source UniKL Institutional Repository
url_provider http://ir.unikl.edu.my/
topic Personal knowledge networks;
Personal knowledge management;
Organisational knowledge management
Software agent technology
spellingShingle Personal knowledge networks;
Personal knowledge management;
Organisational knowledge management
Software agent technology
Shahrinaz Ismail
Mohd Sharifuddin Ahmad
Emergence of Personal Knowledge Networks in Agent-mediated PKM Processes: A Qualitative Analysis in Malaysian Context
description Personal knowledge networks have been primarily conceived by researchers with regard to the inter-firm knowledge sources between organisations, where networks are informal and personal. Instead of looking at the organisational context, some researchers investigate the intra-firm aspects at personal level of organisational knowledge networks, where knowledge management processes start and end. In a recent study on agent-mediated personal knowledge management (PKM) processes, an interview survey has been conducted to investigate the needs of organisations in tapping the personal knowledge networks among the employees by understanding the processes of managing knowledge at personal level. It also attempts to justify the knowledge sources for agent-mediation that are not only characterised by the usual knowledge repositories and databases, but also the knowledge experts within and outside of an organisation. The survey covers two main industries in Mala ysia, which are Service and Education, in which the sampling of experts for respondents is made on these two industries. This paper analyses and discusses the results of this interview survey, to contribute to the domain of agent technology in mediating the human knowledge worker’s PKM processes. It then recommends future works in modelling the bottom-up approach of PKM-OKM, where personal knowledge networks manifest the organisational knowledge management with the help of software agents.
format
author Shahrinaz Ismail
Mohd Sharifuddin Ahmad
author_facet Shahrinaz Ismail
Mohd Sharifuddin Ahmad
author_sort Shahrinaz Ismail
title Emergence of Personal Knowledge Networks in Agent-mediated PKM Processes: A Qualitative Analysis in Malaysian Context
title_short Emergence of Personal Knowledge Networks in Agent-mediated PKM Processes: A Qualitative Analysis in Malaysian Context
title_full Emergence of Personal Knowledge Networks in Agent-mediated PKM Processes: A Qualitative Analysis in Malaysian Context
title_fullStr Emergence of Personal Knowledge Networks in Agent-mediated PKM Processes: A Qualitative Analysis in Malaysian Context
title_full_unstemmed Emergence of Personal Knowledge Networks in Agent-mediated PKM Processes: A Qualitative Analysis in Malaysian Context
title_sort emergence of personal knowledge networks in agent-mediated pkm processes: a qualitative analysis in malaysian context
publishDate 2012
url http://ir.unikl.edu.my/jspui/handle/123456789/1070
_version_ 1644484529142890496
score 13.222552

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