Job satisfaction and service quality gap in public universities in the east coast of Malaysia
The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to ot...
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| Format: | Thesis |
| Language: | English |
| Published: |
Fakulti Pengurusan Ekonomi
2011
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| Subjects: | |
| Online Access: | http://hdl.handle.net/123456789/1033 |
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