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Issues, challenges and future of female employees at the hotel industry in sabah: a post covid-19 investigation

The hotel industry is one of the industries that was severely impacted by the COVID-19 pandemic due to the global shut down of travel and tourism throughout the pandemic. This inevitably affected the hotel industry and the numerous employees in the female-dominated industry. The impact of COVID-19 o...

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Main Authors:	Wirawati Ngui Yi Xe, Arif Kamisan Pusiran, Andi Tamsang Andi Kele, Sharija Shaari, Jennifer Chan Kim Lian
Format:	Article
Language:	English
Published:	Penerbit Universiti Malaysia Sabah 2024
Subjects:	HD6050-6305 Classes of labor Including women, children, students, middle-aged and older persons, minorities TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:	https://eprints.ums.edu.my/id/eprint/42432/1/FULL%20TEXT.pdf https://eprints.ums.edu.my/id/eprint/42432/
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id	my.ums.eprints.42432
record_format	eprints
spelling	my.ums.eprints.424322024-12-30T01:44:44Z https://eprints.ums.edu.my/id/eprint/42432/ Issues, challenges and future of female employees at the hotel industry in sabah: a post covid-19 investigation Wirawati Ngui Yi Xe Arif Kamisan Pusiran Andi Tamsang Andi Kele Sharija Shaari Jennifer Chan Kim Lian HD6050-6305 Classes of labor Including women, children, students, middle-aged and older persons, minorities TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service The hotel industry is one of the industries that was severely impacted by the COVID-19 pandemic due to the global shut down of travel and tourism throughout the pandemic. This inevitably affected the hotel industry and the numerous employees in the female-dominated industry. The impact of COVID-19 on the hotel industry and female employment in the industry is likewise observed in Sabah, a touristic state in Malaysia. This study aimed to investigate the issues and challenges faced by female employes to remain in the hotel industry in Sabah during the pandemic. In addition, the study also revealed the future prospects for women in the hotel industry following the pandemic. In order to uncover the insights of female employees in the hotel industry, a qualitative research design was employed. Purposive sampling was used to recruit respondents who worked in the hotel industry when the COVID-19 pandemic hit the nation and when the hotel industry started to re-open in Malaysia. A total of 12 female employees in the hotel industry in Sabah were interviewed to investigate their experiences as hotel employees. The data were then transcribed and analyzed using thematic analysis. The findings revealed the issues and challenges faces by female employees included the bleak outlook for the industry, having to achieve work targets, and managing team members. The findings of this study contributed to gender studies of the hotel especially in the midst of crisis and provide ideas for elevating women in the hostel industry. Penerbit Universiti Malaysia Sabah 2024 Article NonPeerReviewed text en https://eprints.ums.edu.my/id/eprint/42432/1/FULL%20TEXT.pdf Wirawati Ngui Yi Xe and Arif Kamisan Pusiran and Andi Tamsang Andi Kele and Sharija Shaari and Jennifer Chan Kim Lian (2024) Issues, challenges and future of female employees at the hotel industry in sabah: a post covid-19 investigation. Malaysian Journal of Business and Economics (MJBE). pp. 1-14. ISSN 2289-8018
institution	Universiti Malaysia Sabah
building	UMS Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Malaysia Sabah
content_source	UMS Institutional Repository
url_provider	http://eprints.ums.edu.my/
language	English
topic	HD6050-6305 Classes of labor Including women, children, students, middle-aged and older persons, minorities TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
spellingShingle	HD6050-6305 Classes of labor Including women, children, students, middle-aged and older persons, minorities TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service Wirawati Ngui Yi Xe Arif Kamisan Pusiran Andi Tamsang Andi Kele Sharija Shaari Jennifer Chan Kim Lian Issues, challenges and future of female employees at the hotel industry in sabah: a post covid-19 investigation
description	The hotel industry is one of the industries that was severely impacted by the COVID-19 pandemic due to the global shut down of travel and tourism throughout the pandemic. This inevitably affected the hotel industry and the numerous employees in the female-dominated industry. The impact of COVID-19 on the hotel industry and female employment in the industry is likewise observed in Sabah, a touristic state in Malaysia. This study aimed to investigate the issues and challenges faced by female employes to remain in the hotel industry in Sabah during the pandemic. In addition, the study also revealed the future prospects for women in the hotel industry following the pandemic. In order to uncover the insights of female employees in the hotel industry, a qualitative research design was employed. Purposive sampling was used to recruit respondents who worked in the hotel industry when the COVID-19 pandemic hit the nation and when the hotel industry started to re-open in Malaysia. A total of 12 female employees in the hotel industry in Sabah were interviewed to investigate their experiences as hotel employees. The data were then transcribed and analyzed using thematic analysis. The findings revealed the issues and challenges faces by female employees included the bleak outlook for the industry, having to achieve work targets, and managing team members. The findings of this study contributed to gender studies of the hotel especially in the midst of crisis and provide ideas for elevating women in the hostel industry.
format	Article
author	Wirawati Ngui Yi Xe Arif Kamisan Pusiran Andi Tamsang Andi Kele Sharija Shaari Jennifer Chan Kim Lian
author_facet	Wirawati Ngui Yi Xe Arif Kamisan Pusiran Andi Tamsang Andi Kele Sharija Shaari Jennifer Chan Kim Lian
author_sort	Wirawati Ngui Yi Xe
title	Issues, challenges and future of female employees at the hotel industry in sabah: a post covid-19 investigation
title_short	Issues, challenges and future of female employees at the hotel industry in sabah: a post covid-19 investigation
title_full	Issues, challenges and future of female employees at the hotel industry in sabah: a post covid-19 investigation
title_fullStr	Issues, challenges and future of female employees at the hotel industry in sabah: a post covid-19 investigation
title_full_unstemmed	Issues, challenges and future of female employees at the hotel industry in sabah: a post covid-19 investigation
title_sort	issues, challenges and future of female employees at the hotel industry in sabah: a post covid-19 investigation
publisher	Penerbit Universiti Malaysia Sabah
publishDate	2024
url	https://eprints.ums.edu.my/id/eprint/42432/1/FULL%20TEXT.pdf https://eprints.ums.edu.my/id/eprint/42432/
_version_	1819911298778923008
score	13.244413

Issues, challenges and future of female employees at the hotel industry in sabah: a post covid-19 investigation

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