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Measuring the level of satisfaction of pre-university students of Universiti Malaysia Sabah towards the ITEL platform

With the prompt implementation of online platform in educational institutions across the globe in response to the COVID-19 pandemic in 2020, the online teaching and learning environments have expedited the upgrading of software and hardware to meet the need of a more holistic and effective online cl...

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Main Authors: Mohd Affaddil Izmi Roslan, Uswatun Nurrahmah Noorhassanah
Format: Proceedings
Language:English
English
Published: Pusat e-pembelajaran, UMS 2023
Subjects:
LB2326.4-2330 Institutions of higher education
TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television
Online Access:https://eprints.ums.edu.my/id/eprint/41336/1/ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/41336/2/FULL%20TEXT.pdf
https://eprints.ums.edu.my/id/eprint/41336/
https://oer.ums.edu.my/handle/oer_source_files/2781
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spelling my.ums.eprints.413362024-10-14T02:49:36Z https://eprints.ums.edu.my/id/eprint/41336/ Measuring the level of satisfaction of pre-university students of Universiti Malaysia Sabah towards the ITEL platform Mohd Affaddil Izmi Roslan Uswatun Nurrahmah Noorhassanah LB2326.4-2330 Institutions of higher education TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television With the prompt implementation of online platform in educational institutions across the globe in response to the COVID-19 pandemic in 2020, the online teaching and learning environments have expedited the upgrading of software and hardware to meet the need of a more holistic and effective online class environment. As major stakeholders, students, lecturers, and service providers have explored and understood the endless possibilities that online learning and teaching platform could offer. This understanding underscores the need for continuous improvement. In February 2023, Universiti Malaysia Sabah introduced a new platform called ITEL to replace SMARTv3 to cater the demand for a more efficient learning experience for students and the academic staff. This paper aims to study the students’ satisfaction as end-users of ITEL with the objective of assessing students’ acceptance, measuring overall satisfaction, and proposing improvements to the teaching and learning process via ITEL. To understand the students’ overall acceptance towards ITEL better, a quantitative study approach was performed. Based on the results, it was indicated that the quality of information, platform usefulness, platform usage characteristics are highly acceptable with significant overall satisfaction. Considering the future, several recommendations are proposed to improve end-user satisfaction levels. Pusat e-pembelajaran, UMS 2023 Proceedings PeerReviewed text en https://eprints.ums.edu.my/id/eprint/41336/1/ABSTRACT.pdf text en https://eprints.ums.edu.my/id/eprint/41336/2/FULL%20TEXT.pdf Mohd Affaddil Izmi Roslan and Uswatun Nurrahmah Noorhassanah (2023) Measuring the level of satisfaction of pre-university students of Universiti Malaysia Sabah towards the ITEL platform. https://oer.ums.edu.my/handle/oer_source_files/2781
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
English
topic LB2326.4-2330 Institutions of higher education
TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television
spellingShingle LB2326.4-2330 Institutions of higher education
TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television
Mohd Affaddil Izmi Roslan
Uswatun Nurrahmah Noorhassanah
Measuring the level of satisfaction of pre-university students of Universiti Malaysia Sabah towards the ITEL platform
description With the prompt implementation of online platform in educational institutions across the globe in response to the COVID-19 pandemic in 2020, the online teaching and learning environments have expedited the upgrading of software and hardware to meet the need of a more holistic and effective online class environment. As major stakeholders, students, lecturers, and service providers have explored and understood the endless possibilities that online learning and teaching platform could offer. This understanding underscores the need for continuous improvement. In February 2023, Universiti Malaysia Sabah introduced a new platform called ITEL to replace SMARTv3 to cater the demand for a more efficient learning experience for students and the academic staff. This paper aims to study the students’ satisfaction as end-users of ITEL with the objective of assessing students’ acceptance, measuring overall satisfaction, and proposing improvements to the teaching and learning process via ITEL. To understand the students’ overall acceptance towards ITEL better, a quantitative study approach was performed. Based on the results, it was indicated that the quality of information, platform usefulness, platform usage characteristics are highly acceptable with significant overall satisfaction. Considering the future, several recommendations are proposed to improve end-user satisfaction levels.
format Proceedings
author Mohd Affaddil Izmi Roslan
Uswatun Nurrahmah Noorhassanah
author_facet Mohd Affaddil Izmi Roslan
Uswatun Nurrahmah Noorhassanah
author_sort Mohd Affaddil Izmi Roslan
title Measuring the level of satisfaction of pre-university students of Universiti Malaysia Sabah towards the ITEL platform
title_short Measuring the level of satisfaction of pre-university students of Universiti Malaysia Sabah towards the ITEL platform
title_full Measuring the level of satisfaction of pre-university students of Universiti Malaysia Sabah towards the ITEL platform
title_fullStr Measuring the level of satisfaction of pre-university students of Universiti Malaysia Sabah towards the ITEL platform
title_full_unstemmed Measuring the level of satisfaction of pre-university students of Universiti Malaysia Sabah towards the ITEL platform
title_sort measuring the level of satisfaction of pre-university students of universiti malaysia sabah towards the itel platform
publisher Pusat e-pembelajaran, UMS
publishDate 2023
url https://eprints.ums.edu.my/id/eprint/41336/1/ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/41336/2/FULL%20TEXT.pdf
https://eprints.ums.edu.my/id/eprint/41336/
https://oer.ums.edu.my/handle/oer_source_files/2781
_version_ 1814049452462178304
score 13.211869

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