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Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector

Interpersonal Mistreatment has drawn an unprecedented attention of researchers especially over last couple of decades. Mistreatment at workplace could take different forms, such as abusive supervision, bullying, incivility and social undermining. Nevertheless, previous researches highlight the impor...

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Main Author: Farooq Anwar
Format: Thesis
Language:English
English
Published: 2017
Subjects:
HM1106-1171 Interpersonal relations. Social behavior
Online Access:https://eprints.ums.edu.my/id/eprint/37924/1/24%20PAGES.pdf
https://eprints.ums.edu.my/id/eprint/37924/2/FULLTEXT.pdf
https://eprints.ums.edu.my/id/eprint/37924/
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spelling my.ums.eprints.379242024-01-12T01:36:13Z https://eprints.ums.edu.my/id/eprint/37924/ Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector Farooq Anwar HM1106-1171 Interpersonal relations. Social behavior Interpersonal Mistreatment has drawn an unprecedented attention of researchers especially over last couple of decades. Mistreatment at workplace could take different forms, such as abusive supervision, bullying, incivility and social undermining. Nevertheless, previous researches highlight the importance of mistreatment and can be seen exploring its multifaceted dimensions and its relationships with numerous other variables. Yet the scope of current study is to investigate the detrimental effects of this mistreatment upon work outcomes of employees highlighting the mediation mechanism of stress and moderation of social support. The current study therefore, addresses the issue of interpersonal mistreatment and its possible consequences on employees. A sample of 529 usable responses was used for final analysis from total population i.e. employees working in Banking Sector of Pakistan. The scale was developed using adopted valid questionnaires to address the issue of validity in this cross-sectional study. The response rate for return was found to be around 34%. Analyses were done using SPSS and Smart PLS 2 by constructing measurement and structural models. The results revealed that all four forms of mistreatments lead towards a stress at workplace among employees ultimately affecting their job outcomes hence proving the mediation mechanism among variables. Social support, was found to have a significant impact as a moderator mitigating the gravity of the stress caused by mistreatments and their adverse consequences on the various job outcomes. The study has not only served to bridge the gap in literature of mistreatments but also provided a deep insight to the managers, practitioners and policy makers in banking sector of Pakistan in better comprehension of the mechanism and its consequences. 2017 Thesis NonPeerReviewed text en https://eprints.ums.edu.my/id/eprint/37924/1/24%20PAGES.pdf text en https://eprints.ums.edu.my/id/eprint/37924/2/FULLTEXT.pdf Farooq Anwar (2017) Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector. Doctoral thesis, Universiti Malaysia Sabah.
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
English
topic HM1106-1171 Interpersonal relations. Social behavior
spellingShingle HM1106-1171 Interpersonal relations. Social behavior
Farooq Anwar
Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
description Interpersonal Mistreatment has drawn an unprecedented attention of researchers especially over last couple of decades. Mistreatment at workplace could take different forms, such as abusive supervision, bullying, incivility and social undermining. Nevertheless, previous researches highlight the importance of mistreatment and can be seen exploring its multifaceted dimensions and its relationships with numerous other variables. Yet the scope of current study is to investigate the detrimental effects of this mistreatment upon work outcomes of employees highlighting the mediation mechanism of stress and moderation of social support. The current study therefore, addresses the issue of interpersonal mistreatment and its possible consequences on employees. A sample of 529 usable responses was used for final analysis from total population i.e. employees working in Banking Sector of Pakistan. The scale was developed using adopted valid questionnaires to address the issue of validity in this cross-sectional study. The response rate for return was found to be around 34%. Analyses were done using SPSS and Smart PLS 2 by constructing measurement and structural models. The results revealed that all four forms of mistreatments lead towards a stress at workplace among employees ultimately affecting their job outcomes hence proving the mediation mechanism among variables. Social support, was found to have a significant impact as a moderator mitigating the gravity of the stress caused by mistreatments and their adverse consequences on the various job outcomes. The study has not only served to bridge the gap in literature of mistreatments but also provided a deep insight to the managers, practitioners and policy makers in banking sector of Pakistan in better comprehension of the mechanism and its consequences.
format Thesis
author Farooq Anwar
author_facet Farooq Anwar
author_sort Farooq Anwar
title Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
title_short Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
title_full Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
title_fullStr Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
title_full_unstemmed Interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in Pakistan banking sector
title_sort interpersonal mistreatments and job outcomes : the roles of stress as mediator and social support as moderator in pakistan banking sector
publishDate 2017
url https://eprints.ums.edu.my/id/eprint/37924/1/24%20PAGES.pdf
https://eprints.ums.edu.my/id/eprint/37924/2/FULLTEXT.pdf
https://eprints.ums.edu.my/id/eprint/37924/
_version_ 1789426000211214336
score 13.211869

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