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Investigating the usability of universities’ websites: Upgrading visualization preference and system performance

The usefulness of a web site is based on the prospect of a satisfactory website user. In improving the usefulness of a university’s website, it is essential to present precise data and disseminate prompt information to students. This paper was conducted to analyse and recommend a better process for...

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Main Authors: Lilian Lee Shiau Gee, Jakaria Dasan, Che Hasruddin Che Hasan
Format: Article
Language:English
English
Published: International Association of Online Engineering (IAOE) 2022
Subjects:
LB2300-2430 Higher education
TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television
Online Access:https://eprints.ums.edu.my/id/eprint/33678/1/Investigating%20the%20usability%20of%20universities%E2%80%99%20websites%2C%20Upgrading%20visualization%20preference%20and%20system%20performance.ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/33678/2/Investigating%20the%20usability%20of%20universities%E2%80%99%20websites%2C%20Upgrading%20visualization%20preference%20and%20system%20performance.pdf
https://eprints.ums.edu.my/id/eprint/33678/
https://online-journals.org/index.php/i-jim/article/view/23707
https://doi.org/10.3991/ijim.v16i02.23707
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spelling my.ums.eprints.336782022-08-09T03:25:02Z https://eprints.ums.edu.my/id/eprint/33678/ Investigating the usability of universities’ websites: Upgrading visualization preference and system performance Lilian Lee Shiau Gee Jakaria Dasan Che Hasruddin Che Hasan LB2300-2430 Higher education TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television The usefulness of a web site is based on the prospect of a satisfactory website user. In improving the usefulness of a university’s website, it is essential to present precise data and disseminate prompt information to students. This paper was conducted to analyse and recommend a better process for the information display (content and work processes) of university websites development. Questionnaires were distributed and feedbacks were received from 350 respondents. The aim of the study was to evaluate the effectiveness of the process of (content and processes) of the university websites based on five main aspects: i) Content and Organization Structure, ii) Linkages and Navigation, iii) Language, iv) Education Content and v) Option and Performance. Analysis showed that the percentage of question items has a positive tendency in perception regarding improvements need to enhance the intensity of the university website portal, especially in terms of links, content organization and live help desk requirements that can directly provide an easier means of that can providing information and accelerating up the operation of receiving data. In summary, this study also outlines the proposal for academic websites display to increase the serviceability of the site to users. International Association of Online Engineering (IAOE) 2022-01-28 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/33678/1/Investigating%20the%20usability%20of%20universities%E2%80%99%20websites%2C%20Upgrading%20visualization%20preference%20and%20system%20performance.ABSTRACT.pdf text en https://eprints.ums.edu.my/id/eprint/33678/2/Investigating%20the%20usability%20of%20universities%E2%80%99%20websites%2C%20Upgrading%20visualization%20preference%20and%20system%20performance.pdf Lilian Lee Shiau Gee and Jakaria Dasan and Che Hasruddin Che Hasan (2022) Investigating the usability of universities’ websites: Upgrading visualization preference and system performance. International Journal of Interactive Mobile Technologies, 16 (2). pp. 129-142. ISSN 1865-7923 https://online-journals.org/index.php/i-jim/article/view/23707 https://doi.org/10.3991/ijim.v16i02.23707
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
English
topic LB2300-2430 Higher education
TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television
spellingShingle LB2300-2430 Higher education
TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television
Lilian Lee Shiau Gee
Jakaria Dasan
Che Hasruddin Che Hasan
Investigating the usability of universities’ websites: Upgrading visualization preference and system performance
description The usefulness of a web site is based on the prospect of a satisfactory website user. In improving the usefulness of a university’s website, it is essential to present precise data and disseminate prompt information to students. This paper was conducted to analyse and recommend a better process for the information display (content and work processes) of university websites development. Questionnaires were distributed and feedbacks were received from 350 respondents. The aim of the study was to evaluate the effectiveness of the process of (content and processes) of the university websites based on five main aspects: i) Content and Organization Structure, ii) Linkages and Navigation, iii) Language, iv) Education Content and v) Option and Performance. Analysis showed that the percentage of question items has a positive tendency in perception regarding improvements need to enhance the intensity of the university website portal, especially in terms of links, content organization and live help desk requirements that can directly provide an easier means of that can providing information and accelerating up the operation of receiving data. In summary, this study also outlines the proposal for academic websites display to increase the serviceability of the site to users.
format Article
author Lilian Lee Shiau Gee
Jakaria Dasan
Che Hasruddin Che Hasan
author_facet Lilian Lee Shiau Gee
Jakaria Dasan
Che Hasruddin Che Hasan
author_sort Lilian Lee Shiau Gee
title Investigating the usability of universities’ websites: Upgrading visualization preference and system performance
title_short Investigating the usability of universities’ websites: Upgrading visualization preference and system performance
title_full Investigating the usability of universities’ websites: Upgrading visualization preference and system performance
title_fullStr Investigating the usability of universities’ websites: Upgrading visualization preference and system performance
title_full_unstemmed Investigating the usability of universities’ websites: Upgrading visualization preference and system performance
title_sort investigating the usability of universities’ websites: upgrading visualization preference and system performance
publisher International Association of Online Engineering (IAOE)
publishDate 2022
url https://eprints.ums.edu.my/id/eprint/33678/1/Investigating%20the%20usability%20of%20universities%E2%80%99%20websites%2C%20Upgrading%20visualization%20preference%20and%20system%20performance.ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/33678/2/Investigating%20the%20usability%20of%20universities%E2%80%99%20websites%2C%20Upgrading%20visualization%20preference%20and%20system%20performance.pdf
https://eprints.ums.edu.my/id/eprint/33678/
https://online-journals.org/index.php/i-jim/article/view/23707
https://doi.org/10.3991/ijim.v16i02.23707
_version_ 1760231194671185920
score 13.211869

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