Cover Image

Understanding factors influencing employees’ consumptive and contributive use of enterprise social networks

There has been an exponential growth use of enterprise social networks for improved communication, connection, collaboration and enhanced knowledge sharing within organizations. However, the intended benefits of this social network deployment have not been fully realized due to the relative low usag...

Full description

Saved in:
Bibliographic Details
Main Authors: Chin, Pei Yee, Nina Evans, Liu, Charles Zhechao, Choo, Kim-Kwang Raymond
Format: Article
Language:English
English
Published: Springer US 2019
Subjects:
HC79 Special topics Including air pollution, automation, consumer demand, famines, flow of funds, etc.
TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television
Online Access:https://eprints.ums.edu.my/id/eprint/33610/1/Understanding%20factors%20influencing%20employees%E2%80%99%20consumptive%20and%20contributive%20use%20of%20enterprise%20social%20networks.ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/33610/2/Understanding%20Factors%20Influencing%20Employees%E2%80%99%20Consumptive%20and%20Contributive%20Use%20of%20Enterprise%20Social%20Networks.pdf
https://eprints.ums.edu.my/id/eprint/33610/
https://link.springer.com/article/10.1007/s10796-019-09939-5#:~:text=The%20most%20influential%20factors%20for,content%20value%20and%20relationship%20expectancy.
https://doi.org/10.1007/s10796-019-09939-5
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.ums.eprints.33610
record_format eprints
spelling my.ums.eprints.336102022-08-02T02:34:07Z https://eprints.ums.edu.my/id/eprint/33610/ Understanding factors influencing employees’ consumptive and contributive use of enterprise social networks Chin, Pei Yee Nina Evans Liu, Charles Zhechao Choo, Kim-Kwang Raymond HC79 Special topics Including air pollution, automation, consumer demand, famines, flow of funds, etc. TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television There has been an exponential growth use of enterprise social networks for improved communication, connection, collaboration and enhanced knowledge sharing within organizations. However, the intended benefits of this social network deployment have not been fully realized due to the relative low usage among employees. This study provides an insight into the underlying factors deemed likely to influence employees’ enterprise social networks consumptive and contributive use by modifying and extending the Unified Theory of Acceptance and Use of Technology (UTAUT). An online survey was conducted and data were collected from 158 employees whose organizations are currently deploying a workplace social platform. The data were validated and analyzed using partial least square (PLS-SEM) method and Ordered Logistic Regression (OLR). Significant differences were found regarding the factors that influence consumptive and contributive use. The most influential factors for consumptive use are performance expectancy and content value, followed by facilitating conditions and effort expectancy. On the other hand, the contributive use is strongly influenced by social influence, content value and relationship expectancy. Moreover, a more balanced use pattern as measured by a smaller gap in consumptive and contributive use is shown to be positively associated with increased overall enterprise social network use. This study provides implications for managers to develop appropriate interventions to address idiosyncratic enterprise social network use patterns, minimize resistance and maximize effective utilization of the social platform among employees. This paper fulfills the need to identify important factors to be actively managed and manipulated to fully realize the benefits from the investment of enterprise social network. Springer US 2019-06-24 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/33610/1/Understanding%20factors%20influencing%20employees%E2%80%99%20consumptive%20and%20contributive%20use%20of%20enterprise%20social%20networks.ABSTRACT.pdf text en https://eprints.ums.edu.my/id/eprint/33610/2/Understanding%20Factors%20Influencing%20Employees%E2%80%99%20Consumptive%20and%20Contributive%20Use%20of%20Enterprise%20Social%20Networks.pdf Chin, Pei Yee and Nina Evans and Liu, Charles Zhechao and Choo, Kim-Kwang Raymond (2019) Understanding factors influencing employees’ consumptive and contributive use of enterprise social networks. Information Systems Frontiers, 22. pp. 1357-1376. ISSN 1572-9419 https://link.springer.com/article/10.1007/s10796-019-09939-5#:~:text=The%20most%20influential%20factors%20for,content%20value%20and%20relationship%20expectancy. https://doi.org/10.1007/s10796-019-09939-5
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
English
topic HC79 Special topics Including air pollution, automation, consumer demand, famines, flow of funds, etc.
TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television
spellingShingle HC79 Special topics Including air pollution, automation, consumer demand, famines, flow of funds, etc.
TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television
Chin, Pei Yee
Nina Evans
Liu, Charles Zhechao
Choo, Kim-Kwang Raymond
Understanding factors influencing employees’ consumptive and contributive use of enterprise social networks
description There has been an exponential growth use of enterprise social networks for improved communication, connection, collaboration and enhanced knowledge sharing within organizations. However, the intended benefits of this social network deployment have not been fully realized due to the relative low usage among employees. This study provides an insight into the underlying factors deemed likely to influence employees’ enterprise social networks consumptive and contributive use by modifying and extending the Unified Theory of Acceptance and Use of Technology (UTAUT). An online survey was conducted and data were collected from 158 employees whose organizations are currently deploying a workplace social platform. The data were validated and analyzed using partial least square (PLS-SEM) method and Ordered Logistic Regression (OLR). Significant differences were found regarding the factors that influence consumptive and contributive use. The most influential factors for consumptive use are performance expectancy and content value, followed by facilitating conditions and effort expectancy. On the other hand, the contributive use is strongly influenced by social influence, content value and relationship expectancy. Moreover, a more balanced use pattern as measured by a smaller gap in consumptive and contributive use is shown to be positively associated with increased overall enterprise social network use. This study provides implications for managers to develop appropriate interventions to address idiosyncratic enterprise social network use patterns, minimize resistance and maximize effective utilization of the social platform among employees. This paper fulfills the need to identify important factors to be actively managed and manipulated to fully realize the benefits from the investment of enterprise social network.
format Article
author Chin, Pei Yee
Nina Evans
Liu, Charles Zhechao
Choo, Kim-Kwang Raymond
author_facet Chin, Pei Yee
Nina Evans
Liu, Charles Zhechao
Choo, Kim-Kwang Raymond
author_sort Chin, Pei Yee
title Understanding factors influencing employees’ consumptive and contributive use of enterprise social networks
title_short Understanding factors influencing employees’ consumptive and contributive use of enterprise social networks
title_full Understanding factors influencing employees’ consumptive and contributive use of enterprise social networks
title_fullStr Understanding factors influencing employees’ consumptive and contributive use of enterprise social networks
title_full_unstemmed Understanding factors influencing employees’ consumptive and contributive use of enterprise social networks
title_sort understanding factors influencing employees’ consumptive and contributive use of enterprise social networks
publisher Springer US
publishDate 2019
url https://eprints.ums.edu.my/id/eprint/33610/1/Understanding%20factors%20influencing%20employees%E2%80%99%20consumptive%20and%20contributive%20use%20of%20enterprise%20social%20networks.ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/33610/2/Understanding%20Factors%20Influencing%20Employees%E2%80%99%20Consumptive%20and%20Contributive%20Use%20of%20Enterprise%20Social%20Networks.pdf
https://eprints.ums.edu.my/id/eprint/33610/
https://link.springer.com/article/10.1007/s10796-019-09939-5#:~:text=The%20most%20influential%20factors%20for,content%20value%20and%20relationship%20expectancy.
https://doi.org/10.1007/s10796-019-09939-5
_version_ 1760231185930256384
score 13.211869

Similar Items