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Perceived human resource practices during Covid-19 pandemic: A study among tour guides in Kota Kinabalu, Malaysia

COVID-19 has plunged global economy to recession and impacted businesses in all sectors, with reduction of manpower and termination of employment. Business organizations, especially those in the tourism industry may need to consider to continuously providing creative and innovative ways to support t...

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Main Authors: Datu Razali Datu Eranza, Shanan Navindra Shan Pillai, Lee, Andy Chen Hiung, Jabil Mapjabil, Siti Hasnah Tanalol, Arsiah Bahron
Format: Article
Language:English
English
Published: Academic Inspired Network (AIN) 2021
Subjects:
G154.9-155.8 Travel and state. Tourism
RA648.5-767 Epidemics. Epidemiology. Quarantine. Disinfection
Online Access:https://eprints.ums.edu.my/id/eprint/32785/1/Perceived%20human%20resource%20practices%20during%20covid-19%20pandemic_%20A%20study%20among%20tour%20guides%20in%20Kota%20Kinabalu%2C%20Malaysia.pdf
https://eprints.ums.edu.my/id/eprint/32785/3/Perceived%20human%20resource%20practices%20during%20covid-19%20pandemic_%20A%20study%20among%20tour%20guides%20in%20Kota%20Kinabalu%2C%20Malaysia%20_ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/32785/
http://www.ijafb.com/PDF/IJAFB-2021-38-12-29.pdf
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spelling my.ums.eprints.327852022-06-15T02:54:41Z https://eprints.ums.edu.my/id/eprint/32785/ Perceived human resource practices during Covid-19 pandemic: A study among tour guides in Kota Kinabalu, Malaysia Datu Razali Datu Eranza Shanan Navindra Shan Pillai Lee, Andy Chen Hiung Jabil Mapjabil Siti Hasnah Tanalol Arsiah Bahron G154.9-155.8 Travel and state. Tourism RA648.5-767 Epidemics. Epidemiology. Quarantine. Disinfection COVID-19 has plunged global economy to recession and impacted businesses in all sectors, with reduction of manpower and termination of employment. Business organizations, especially those in the tourism industry may need to consider to continuously providing creative and innovative ways to support tour guides for personal development and self-enrichment. Support system like cost-effective training programme to tour guides can be meaningful and gain the affective commitment among the tour guides even post-termination. New approach in compensation, training and development, and performance appraisal would lead to a preparation for job performance in the future. The study has sampled 279 tour guides in Kota Kinabalu City, Sabah using online questionnaire, consists of questions related to human resource practices. The results suggested that all the practices studied have significant relationship to employee job performance especially during the difficult time of COVID-19 pandemic. The study recommends business firms to design an innovative and creative HR practices to support the tour guides regardless of the status of being employed or have been terminated. This may include facilitation of online training provided (free) by agencies and universities around the globe, financial aid and assistance programme by the Government, and facilitation of vaccination programme that could be very much meaningful to the tour guides. Academic Inspired Network (AIN) 2021 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/32785/1/Perceived%20human%20resource%20practices%20during%20covid-19%20pandemic_%20A%20study%20among%20tour%20guides%20in%20Kota%20Kinabalu%2C%20Malaysia.pdf text en https://eprints.ums.edu.my/id/eprint/32785/3/Perceived%20human%20resource%20practices%20during%20covid-19%20pandemic_%20A%20study%20among%20tour%20guides%20in%20Kota%20Kinabalu%2C%20Malaysia%20_ABSTRACT.pdf Datu Razali Datu Eranza and Shanan Navindra Shan Pillai and Lee, Andy Chen Hiung and Jabil Mapjabil and Siti Hasnah Tanalol and Arsiah Bahron (2021) Perceived human resource practices during Covid-19 pandemic: A study among tour guides in Kota Kinabalu, Malaysia. International Journal of Accounting, Finance and Business (IJAFB), 6. pp. 135-156. ISSN 0128-1844 http://www.ijafb.com/PDF/IJAFB-2021-38-12-29.pdf
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
English
topic G154.9-155.8 Travel and state. Tourism
RA648.5-767 Epidemics. Epidemiology. Quarantine. Disinfection
spellingShingle G154.9-155.8 Travel and state. Tourism
RA648.5-767 Epidemics. Epidemiology. Quarantine. Disinfection
Datu Razali Datu Eranza
Shanan Navindra Shan Pillai
Lee, Andy Chen Hiung
Jabil Mapjabil
Siti Hasnah Tanalol
Arsiah Bahron
Perceived human resource practices during Covid-19 pandemic: A study among tour guides in Kota Kinabalu, Malaysia
description COVID-19 has plunged global economy to recession and impacted businesses in all sectors, with reduction of manpower and termination of employment. Business organizations, especially those in the tourism industry may need to consider to continuously providing creative and innovative ways to support tour guides for personal development and self-enrichment. Support system like cost-effective training programme to tour guides can be meaningful and gain the affective commitment among the tour guides even post-termination. New approach in compensation, training and development, and performance appraisal would lead to a preparation for job performance in the future. The study has sampled 279 tour guides in Kota Kinabalu City, Sabah using online questionnaire, consists of questions related to human resource practices. The results suggested that all the practices studied have significant relationship to employee job performance especially during the difficult time of COVID-19 pandemic. The study recommends business firms to design an innovative and creative HR practices to support the tour guides regardless of the status of being employed or have been terminated. This may include facilitation of online training provided (free) by agencies and universities around the globe, financial aid and assistance programme by the Government, and facilitation of vaccination programme that could be very much meaningful to the tour guides.
format Article
author Datu Razali Datu Eranza
Shanan Navindra Shan Pillai
Lee, Andy Chen Hiung
Jabil Mapjabil
Siti Hasnah Tanalol
Arsiah Bahron
author_facet Datu Razali Datu Eranza
Shanan Navindra Shan Pillai
Lee, Andy Chen Hiung
Jabil Mapjabil
Siti Hasnah Tanalol
Arsiah Bahron
author_sort Datu Razali Datu Eranza
title Perceived human resource practices during Covid-19 pandemic: A study among tour guides in Kota Kinabalu, Malaysia
title_short Perceived human resource practices during Covid-19 pandemic: A study among tour guides in Kota Kinabalu, Malaysia
title_full Perceived human resource practices during Covid-19 pandemic: A study among tour guides in Kota Kinabalu, Malaysia
title_fullStr Perceived human resource practices during Covid-19 pandemic: A study among tour guides in Kota Kinabalu, Malaysia
title_full_unstemmed Perceived human resource practices during Covid-19 pandemic: A study among tour guides in Kota Kinabalu, Malaysia
title_sort perceived human resource practices during covid-19 pandemic: a study among tour guides in kota kinabalu, malaysia
publisher Academic Inspired Network (AIN)
publishDate 2021
url https://eprints.ums.edu.my/id/eprint/32785/1/Perceived%20human%20resource%20practices%20during%20covid-19%20pandemic_%20A%20study%20among%20tour%20guides%20in%20Kota%20Kinabalu%2C%20Malaysia.pdf
https://eprints.ums.edu.my/id/eprint/32785/3/Perceived%20human%20resource%20practices%20during%20covid-19%20pandemic_%20A%20study%20among%20tour%20guides%20in%20Kota%20Kinabalu%2C%20Malaysia%20_ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/32785/
http://www.ijafb.com/PDF/IJAFB-2021-38-12-29.pdf
_version_ 1760231073884667904
score 13.211869

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