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Tourist satisfaction dimension in Kinabalu park, Sabah, Malaysia

This paper aims to identify the tourist satisfaction dimensions in Kinabalu Park as a World Heritage Site, to come out with the tourist satisfaction indicators for responsible rural tourism framework at Kinabalu Park, Sabah, Malaysia, in terms of satisfaction and dissatisfaction dimension. One of th...

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Main Authors: Timothy Ajeng Mereng, Hamimah Talib, Chan, Jennifer Kim Lian
Format: Article
Language:English
English
Published: Universiti Malaysia Sabah 2020
Subjects:
G154.9-155.8 Travel and state. Tourism
QH1-278.5 Natural history (General)
Online Access:https://eprints.ums.edu.my/id/eprint/30459/1/Tourist%20satisfaction%20dimension%20in%20Kinabalu%20park%2C%20Sabah%2C%20Malaysia.pdf
https://eprints.ums.edu.my/id/eprint/30459/2/Tourist%20satisfaction%20dimension%20in%20Kinabalu%20park%2C%20Sabah%2C%20Malaysia1.pdf
https://eprints.ums.edu.my/id/eprint/30459/
http://borneoscience.ums.edu.my/wp-content/uploads/2020/12/BSJ-41-2020-09-TOURIST-SATISFACTION-DIMENSION-IN-KINABALU-PARK-SABAH-MALAYSIA.pdf
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spelling my.ums.eprints.304592021-09-22T00:38:47Z https://eprints.ums.edu.my/id/eprint/30459/ Tourist satisfaction dimension in Kinabalu park, Sabah, Malaysia Timothy Ajeng Mereng Hamimah Talib Chan, Jennifer Kim Lian G154.9-155.8 Travel and state. Tourism QH1-278.5 Natural history (General) This paper aims to identify the tourist satisfaction dimensions in Kinabalu Park as a World Heritage Site, to come out with the tourist satisfaction indicators for responsible rural tourism framework at Kinabalu Park, Sabah, Malaysia, in terms of satisfaction and dissatisfaction dimension. One of the data sources to achieve this aim is the in-depth interview session with the tourist in Kinabalu Park, specifically the mountain climbers. The interview was conducted with Herzberg’s Critical Incident Technique (CIT), which is a method that asks the respondents to recall their exceptionally good feeling as well as their exceptionally bad feeling during their experience in Kinabalu Park. The data were analyzed thematically based on Driver’s Recreation Experience Preference (REP) scale to identify the tourists’ satisfaction dimension. Our study found that “scenery enjoyment” was the most prevalent domain for a satisfying experience or the source of good feeling. Along with the “scenery enjoyment”, there were other three emerging experience domains that could contribute to understanding the tourist satisfaction dimensions in Kinabalu Park Universiti Malaysia Sabah 2020-09 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/30459/1/Tourist%20satisfaction%20dimension%20in%20Kinabalu%20park%2C%20Sabah%2C%20Malaysia.pdf text en https://eprints.ums.edu.my/id/eprint/30459/2/Tourist%20satisfaction%20dimension%20in%20Kinabalu%20park%2C%20Sabah%2C%20Malaysia1.pdf Timothy Ajeng Mereng and Hamimah Talib and Chan, Jennifer Kim Lian (2020) Tourist satisfaction dimension in Kinabalu park, Sabah, Malaysia. Borneo Science, 41. pp. 47-53. ISSN 1394-4339 http://borneoscience.ums.edu.my/wp-content/uploads/2020/12/BSJ-41-2020-09-TOURIST-SATISFACTION-DIMENSION-IN-KINABALU-PARK-SABAH-MALAYSIA.pdf
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
English
topic G154.9-155.8 Travel and state. Tourism
QH1-278.5 Natural history (General)
spellingShingle G154.9-155.8 Travel and state. Tourism
QH1-278.5 Natural history (General)
Timothy Ajeng Mereng
Hamimah Talib
Chan, Jennifer Kim Lian
Tourist satisfaction dimension in Kinabalu park, Sabah, Malaysia
description This paper aims to identify the tourist satisfaction dimensions in Kinabalu Park as a World Heritage Site, to come out with the tourist satisfaction indicators for responsible rural tourism framework at Kinabalu Park, Sabah, Malaysia, in terms of satisfaction and dissatisfaction dimension. One of the data sources to achieve this aim is the in-depth interview session with the tourist in Kinabalu Park, specifically the mountain climbers. The interview was conducted with Herzberg’s Critical Incident Technique (CIT), which is a method that asks the respondents to recall their exceptionally good feeling as well as their exceptionally bad feeling during their experience in Kinabalu Park. The data were analyzed thematically based on Driver’s Recreation Experience Preference (REP) scale to identify the tourists’ satisfaction dimension. Our study found that “scenery enjoyment” was the most prevalent domain for a satisfying experience or the source of good feeling. Along with the “scenery enjoyment”, there were other three emerging experience domains that could contribute to understanding the tourist satisfaction dimensions in Kinabalu Park
format Article
author Timothy Ajeng Mereng
Hamimah Talib
Chan, Jennifer Kim Lian
author_facet Timothy Ajeng Mereng
Hamimah Talib
Chan, Jennifer Kim Lian
author_sort Timothy Ajeng Mereng
title Tourist satisfaction dimension in Kinabalu park, Sabah, Malaysia
title_short Tourist satisfaction dimension in Kinabalu park, Sabah, Malaysia
title_full Tourist satisfaction dimension in Kinabalu park, Sabah, Malaysia
title_fullStr Tourist satisfaction dimension in Kinabalu park, Sabah, Malaysia
title_full_unstemmed Tourist satisfaction dimension in Kinabalu park, Sabah, Malaysia
title_sort tourist satisfaction dimension in kinabalu park, sabah, malaysia
publisher Universiti Malaysia Sabah
publishDate 2020
url https://eprints.ums.edu.my/id/eprint/30459/1/Tourist%20satisfaction%20dimension%20in%20Kinabalu%20park%2C%20Sabah%2C%20Malaysia.pdf
https://eprints.ums.edu.my/id/eprint/30459/2/Tourist%20satisfaction%20dimension%20in%20Kinabalu%20park%2C%20Sabah%2C%20Malaysia1.pdf
https://eprints.ums.edu.my/id/eprint/30459/
http://borneoscience.ums.edu.my/wp-content/uploads/2020/12/BSJ-41-2020-09-TOURIST-SATISFACTION-DIMENSION-IN-KINABALU-PARK-SABAH-MALAYSIA.pdf
_version_ 1760230766752563200
score 13.211869

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