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Exploring the factor influencing the employee career planning and development in star-rated hotels in Malaysia

The study reports an exploratory qualitative study on career planning and development in hotels rated three to five stars in Malaysia. It explores what influences employee career planning and development in the hotel industry from the operation staff and supervisor perspectives. Specifically, it des...

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Main Authors: Jennifer Chan Kim Lian, Sharija Che Sha’ari, Jakaria Dasan
Format: Article
Language:English
English
Published: 2017
Subjects:
HB Economic theory. Demography
HD Industries. Land use. Labor
Online Access:https://eprints.ums.edu.my/id/eprint/26363/1/EXPLORING%20THE%20FACTORS%20INFLUENCING%20THE%20EMPLOYEE%20CAREER%20PLANNING%20AND%20DEVELOPMENT%20IN%20STAR-RATED%20HOTELS%20IN%20MALAYSIA.pdf
https://eprints.ums.edu.my/id/eprint/26363/2/Exploring%20the%20factor%20influencing%20the%20employee%20career%20planning%20and%20development%20in%20star-rated%20hotels%20in%20Malaysia.pdf
https://eprints.ums.edu.my/id/eprint/26363/
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spelling my.ums.eprints.263632020-11-26T03:54:55Z https://eprints.ums.edu.my/id/eprint/26363/ Exploring the factor influencing the employee career planning and development in star-rated hotels in Malaysia Jennifer Chan Kim Lian Sharija Che Sha’ari Jakaria Dasan HB Economic theory. Demography HD Industries. Land use. Labor The study reports an exploratory qualitative study on career planning and development in hotels rated three to five stars in Malaysia. It explores what influences employee career planning and development in the hotel industry from the operation staff and supervisor perspectives. Specifically, it describes the factors that shape their personal career planning and development in the hotel industry. Data collection was carried out with selected hotel employees from the various departments in the three to five star-rated hotels in Malaysia from July 2015 to February 2016. A total of 151 employees were involved in data collection. Interviews and an open-ended profile accumulative technique survey were conducted with respondents as a data collection method at the respective hotels. Finding shows that majority of employee perceives positively in term of job and career opportunities and considers it quite promising due to the rapid growth of hotels. A majority of employees felt that there is a lack of proper career planning and career development provided by the hotel employers except few international chain hotels and five star rated hotels. Key factors emerged from the responses that shape and employee’s career planning and development can be divided into seven themes: 1) nature of the job – interesting and fun but also challenging ; 2) job and career opportunities available in the hotel industry; 3) work environment and flexible work hours; 4) management practices; 5) opportunities for personal development and training programs to enhance their skill, knowledge and languages; 6) Individual attitude ; 7) hotel brand names and image. These findings benefit human resource practices to develop and strengthen employee’s career planning and development. Having proper career planning and development in place may attract the right employees to remain in the hotel employment; and subsequently to reduce the staff turnover rate. It strongly suggests that human resource department should seriously look into employee’s career path and development. It also suggest that in order to attract and retain competent staffs, a paradigm shift in human resource management and practices by giving more attention to formulate relevant career paths and development strategies is required. 2017 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/26363/1/EXPLORING%20THE%20FACTORS%20INFLUENCING%20THE%20EMPLOYEE%20CAREER%20PLANNING%20AND%20DEVELOPMENT%20IN%20STAR-RATED%20HOTELS%20IN%20MALAYSIA.pdf text en https://eprints.ums.edu.my/id/eprint/26363/2/Exploring%20the%20factor%20influencing%20the%20employee%20career%20planning%20and%20development%20in%20star-rated%20hotels%20in%20Malaysia.pdf Jennifer Chan Kim Lian and Sharija Che Sha’ari and Jakaria Dasan (2017) Exploring the factor influencing the employee career planning and development in star-rated hotels in Malaysia. BIMP-EAGA Journal for Sustainable Tourism Development, 6 (1). pp. 49-60. ISSN 2232-10603
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
English
topic HB Economic theory. Demography
HD Industries. Land use. Labor
spellingShingle HB Economic theory. Demography
HD Industries. Land use. Labor
Jennifer Chan Kim Lian
Sharija Che Sha’ari
Jakaria Dasan
Exploring the factor influencing the employee career planning and development in star-rated hotels in Malaysia
description The study reports an exploratory qualitative study on career planning and development in hotels rated three to five stars in Malaysia. It explores what influences employee career planning and development in the hotel industry from the operation staff and supervisor perspectives. Specifically, it describes the factors that shape their personal career planning and development in the hotel industry. Data collection was carried out with selected hotel employees from the various departments in the three to five star-rated hotels in Malaysia from July 2015 to February 2016. A total of 151 employees were involved in data collection. Interviews and an open-ended profile accumulative technique survey were conducted with respondents as a data collection method at the respective hotels. Finding shows that majority of employee perceives positively in term of job and career opportunities and considers it quite promising due to the rapid growth of hotels. A majority of employees felt that there is a lack of proper career planning and career development provided by the hotel employers except few international chain hotels and five star rated hotels. Key factors emerged from the responses that shape and employee’s career planning and development can be divided into seven themes: 1) nature of the job – interesting and fun but also challenging ; 2) job and career opportunities available in the hotel industry; 3) work environment and flexible work hours; 4) management practices; 5) opportunities for personal development and training programs to enhance their skill, knowledge and languages; 6) Individual attitude ; 7) hotel brand names and image. These findings benefit human resource practices to develop and strengthen employee’s career planning and development. Having proper career planning and development in place may attract the right employees to remain in the hotel employment; and subsequently to reduce the staff turnover rate. It strongly suggests that human resource department should seriously look into employee’s career path and development. It also suggest that in order to attract and retain competent staffs, a paradigm shift in human resource management and practices by giving more attention to formulate relevant career paths and development strategies is required.
format Article
author Jennifer Chan Kim Lian
Sharija Che Sha’ari
Jakaria Dasan
author_facet Jennifer Chan Kim Lian
Sharija Che Sha’ari
Jakaria Dasan
author_sort Jennifer Chan Kim Lian
title Exploring the factor influencing the employee career planning and development in star-rated hotels in Malaysia
title_short Exploring the factor influencing the employee career planning and development in star-rated hotels in Malaysia
title_full Exploring the factor influencing the employee career planning and development in star-rated hotels in Malaysia
title_fullStr Exploring the factor influencing the employee career planning and development in star-rated hotels in Malaysia
title_full_unstemmed Exploring the factor influencing the employee career planning and development in star-rated hotels in Malaysia
title_sort exploring the factor influencing the employee career planning and development in star-rated hotels in malaysia
publishDate 2017
url https://eprints.ums.edu.my/id/eprint/26363/1/EXPLORING%20THE%20FACTORS%20INFLUENCING%20THE%20EMPLOYEE%20CAREER%20PLANNING%20AND%20DEVELOPMENT%20IN%20STAR-RATED%20HOTELS%20IN%20MALAYSIA.pdf
https://eprints.ums.edu.my/id/eprint/26363/2/Exploring%20the%20factor%20influencing%20the%20employee%20career%20planning%20and%20development%20in%20star-rated%20hotels%20in%20Malaysia.pdf
https://eprints.ums.edu.my/id/eprint/26363/
_version_ 1760230489292013568
score 13.211869

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