Identifying the Image Attributes of Fast-food Restaurants Using Delphi Survey

People’s hectic routines have now led to mushrooming of fast-food restaurants (FFRs), especially in urban areas. Therefore, FFR owners need to find ways to control the demand of the market. Image is one of the drivers that influences customer satisfaction, behavior intention, trust, and loyalty. FFR...

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Bibliographic Details
Main Authors: Siew, Lin Yeap, Anath Rau Krishnan, Rizal Hamid
Format: Article
Language:English
Published: 2018
Subjects:
Online Access:https://eprints.ums.edu.my/id/eprint/24025/1/IDENTIFYING%20THE%20IMAGE%20ATTRIBUTES%20OF%20FAST-FOOD%20RESTAURANTS%20USING%20DELPHI%20SURVEY.pdf
https://eprints.ums.edu.my/id/eprint/24025/
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